Jitter Service Level Sample Clauses

Jitter Service Level. The Jitter Service Level is 5 milliseconds from the hand-off point of FirstLight’s circuit with the Customer, through the Customer’s Internet port up to the interface between the FirstLight Network and the Internet After being notified by Customer of Jitter in excess of the rates specified above, FirstLight will use commercially reasonable efforts to determine if excess Jitter exists, identify the source of any excess Jitter, and take corrective action to the extent the source of the excess Jitter is on the FirstLight Network. If FirstLight fails to remedy such Network Jitter within four (4) hours of being notified of any excess Network Jitter Customer will receive, at Customer’s written request, a service credit equivalent to the period of the time from when the Customer notifies FirstLight until the Jitter is at or below 5 milliseconds continuously for one (1) hour. Customer may obtain no more than one (1) month worth of MRC for service credits for any given month.

Jitter Service Level. The Jitter Service Level for (3)FlexSM Service is 2 milliseconds (ms) for (3)FlexSM Service - Premium and 10 milliseconds (ms) for (3)FlexSM Service - Optimized. The Jitter Service Level does not apply to (3)FlexSM Service - Enhanced. The Jitter Service Level is measured independently between two (2) Level 3 Gateways and reported separately for each virtual circuit. Jitter measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. Jitter is defined as the relative variation in delay between consecutive packets. Samples are taken every 500 milliseconds, and consecutive samples are compared for variation in delay. Each variation value is compared with this Service Level. In the event of Jitter in excess of the this Service Level for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table:

Jitter Service Level. The Jitter Service Level for (3)PacketSM Service is 2 milliseconds (ms) for (3)PacketSM Service - Premium and 10 milliseconds (ms) for (3)PacketSM Service - Optimized. The Jitter Service Level does not apply to (3)PacketSM Service - Enhanced. The Jitter Service Level is measured independently between two (2) Level 3 Gateways and reported separately for each virtual circuit. Jitter measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. Jitter is defined as the relative variation in delay between consecutive packets. Samples are taken every 500 milliseconds, and consecutive samples are compared for variation in delay. Each variation value is compared with this Service Level. In the event of Jitter in excess of the this Service Level for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table: 99.9951% - 99.999% *** 99.991% - 99.995% *** 99.951% - 99.99% *** 99.91% - 99.95% *** 99.1% - 99.9% *** 99% or less *** *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.