Knowledge and Qualifications. Degree in Social Sciences discipline, Social Work or related disciplines or equivalent experience. (E) An understanding of the Community, Public and Private Housing sectors; in particular the various crises, short and long term accommodation options available to clients. (E)
Knowledge and Qualifications. Complex skills acquired through extensive experience and specialized vocational training beyond that of a Senior Officer Class A.
Knowledge and Qualifications. Degree in Social Sciences discipline, Social Work or related disciplines or equivalent experience. (E) An understanding of the Community, Public and Private Housing sectors; in particular the various crises, short and long term accommodation options available to clients. (E) Knowledge of State and Commonwealth Government homelessness programs; including the Office of Housing’s Public Housing policies and procedures, the Segmented Waiting List application procedure and Community Housing Associations. (E) A working knowledge of the Opening Doors Framework. (D) A working knowledge of the Residential Tenancies Act 1997 and other relevant legislation. (D) Skills Sensitivity to and understanding of issues affecting socially disadvantaged groups including homeless people, people with disabilities and complex needs as well as people from a non-English speaking background. Well-developed written and oral communication skills and relationship management skills including mediation and conflict resolution skills. Well-developed organisational skills including ability to manage conflicting priorities and work in a high demand environment without affecting quality of service delivery. Good presentation skills, including ability to represent Haven; Home, Safe in range of external forums and with a diverse range of stakeholders (clients, government departments, other service providers etc.) Well-developed problem solving and influencing skills including ability to recommend strategies for resolution/service improvement etc. to management. An ability to adapt to changing environments and requirements including an ability to support others through the change process. A well-developed ability to manage own workload efficiently and effectively, with minimal supervision. Intermediate level user knowledge and skills in the use of Microsoft Office programs and Client Management systems. Qualifications & Experience A formal qualification in related disciplines such as Social Work / Community Development or other relevant qualifications are highly desirable, but a person having significant success and experience in a similar position is encouraged to apply. Inherent Requirements of the Position Successful appointment of this position will be subject to: o Taking part in recruitment testing as part of the selection process o Pre-employment medical disclosure form prior to commencement o Undergo a Police Check and Working with Children Check prior to ...
Knowledge and Qualifications. Understanding of work routines and procedures. Position instructions will usually detail the sequence of tasks. May involve the use of specialised equipment and require knowledge of safety procedures relating to hazardous goods. Interpersonal and other features Jobs are generally individual in nature, there is no need to influence others to perform the primary tasks. A basic level of interpersonal skill is required that enables the employee to communicate with other members of the organisation to request or transmit information, seek clarification, and exercise tact. Positions at this level are expected to demonstrate the constructive behaviours of humanistic encouraging, self actualisation, achievement and affiliation as described through the sustainable culture program and defined at the beginning of this Clause. Level 2 Descriptors
Knowledge and Qualifications. The position would require the utilisation, skills and/or equipment such as those flowing from vocational training or equivalent. May involve the use of specialised equipment and require knowledge of safety procedures relating to hazardous goods. Interpersonal and other features Require some interaction with others and therefore an ability to understand the needs and concerns of others. An ability to provide good customer service (internal or external). The impact of these positions goes beyond their own task, but does not extend beyond the immediate team. May have some impact on the end results of the immediate team. This level requires the application of skills to a broad range of tasks under specific direction as part of a team. Occasional task supervision would generally take the form of direct intervention in the work that is carried out. Positions are required to be actively involved in team and group discussions. Positions at this level are required to demonstrate the constructive behaviours of humanistic encouraging, self actualisation, achievement and affiliation as described through the sustainable culture program and defined at the beginning of this Clause. Level 3 Descriptors
Knowledge and Qualifications. Employees may be required to have and apply knowledge of procedures and systems that are moderately complex and/or skills which require some technical proficiency. Interpersonal and other features Requires the ability to communicate effectively and work collaboratively, request or transmit information, ask questions, gain clarification etc. May be required to assist with elements of the training of other employees. Positions are required to be pro-actively involved in team/group discussions. Positions at this level are expected to demonstrate the constructive behaviours of humanistic encouraging, self actualisation, achievement and affiliation as described through the sustainable culture program and defined at the beginning of this Clause. Level 4 Descriptors
Knowledge and Qualifications. Employees may be required to develop and apply advanced techniques and technical knowledge learnt during an undergraduate course or equivalent vocational training and experience. Decisions to incorporate such new techniques into normal procedures would be taken at a higher level. Work at this level requires the acquisition and utilisation of skills to a range of tasks under routine direction. These positions might require some additional specialised vocational training. Interpersonal and other features Requires the ability to communicate effectively and work collaboratively, request or transmit information, ask questions, gain clarification etc. May be required to assist with the training of other employees and to work to the full extent of training and competencies. Occasional task supervision would generally take the form of direct intervention in work carried out. Positions are expected to input into the decision making process in relation to operational matters. Positions at this level are expected to demonstrate the constructive behaviours of humanistic encouraging, self actualisation, achievement and affiliation as described through the sustainable culture program and defined at the beginning of this Clause. Level 5 Descriptors
Knowledge and Qualifications. Employees would require proficiency in developing and applying advanced techniques and knowledge learnt during an undergraduate course or equivalent vocational training and experience. Requires specialised vocational training.
Knowledge and Qualifications. Employees require proficiency in applying advanced/complex techniques learnt during an undergraduate course and specialised vocational training and extensive experience. They would also be required to have some understanding of the underlying principles of the discipline. Required to maintain awareness of how their work relates to other activities and the ongoing operation of the organisation. Interpersonal and other features Interaction with others is significant and therefore an ability to understand the needs and concerns of others, and adjust their own approach accordingly, is expected at this level. Positions at this level require an understanding of human behaviour principles and an ability to influence decisions and cause behavioural change. May be required to negotiate in some circumstances. An integral part of the duties will be to train and possibly supervise employees and to work to the full extent of their training and competencies when supervising others. When supervising others this would generally take the form of assigning, monitoring and reviewing the work of others within a range of disciplines. Employees are required to understand industry problems as advice may be sought regarding the interpretation of regulations or standards and may also be required to supervise or guide others in methods to be used, policies to be followed and standards to be observed. The work may include co-ordination of elements of projects involving employees from a range of disciplines. Work at this level requires the need to set priorities and take responsibility for budgets and people management as required. Positions may be required to influence the decision making process. Positions at this level are expected to demonstrate the constructive behaviours of humanistic encouraging, self actualisation, achievement and affiliation as described through the sustainable culture program and defined at the beginning of this Clause. . Where these positions have people management responsibilities, employees are expected to lead by example and be able to discuss these behaviours and provide feedback to employees. Level 7 Descriptors Organisational Relationship and Accountability Positions at this level operate under broad practice and procedure covered by functional precedents and policies. The positions have latitude to develop new procedures within existing policy guidelines, and make recommendations on policy development. The employee would be required to identify the ...
Knowledge and Qualifications. Expert proficiency in using specialised knowledge and/ or equipment. Complex skills acquired through extensive experience and specialised vocational training. Application of technical knowledge. Detailed understanding of the underlying principles of the discipline. Required to maintain awareness of how their work relates to other activities, the organisation and the industry.
