Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").
Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.
– HOURS OF WORK & SCHEDULING 15.01 The normal hours of work for an employee are not a guarantee of work per day or per week, or a guarantee of days of work per week. The normal hours of work shall be seven and one-half (7½) hours per day, and seventy-five (75) hours in any bi-weekly period.
15.02 The normal daily shift shall consist of seven and one-half (7½) consecutive hours, exclusive of a one-half (½) hour unpaid meal period. Employees shall be entitled to a fifteen (15) minute paid break during each half of the normal daily shift, at a time designated by the Employer.
15.03 Employees required for reporting purposes shall remain at work for a period of up to fifteen (15) minutes which shall be unpaid. Should the reporting time extend beyond fifteen (15) minutes however, the entire period shall be considered overtime for the purposes of payment.
15.04 Requests for change in posted work schedules must be submitted in writing and co-signed by the employee willing to exchange days off or shifts and are subject to the discretion of the Administrator or her designate. In any event, it is understood that such a change initiated by the employee and approved by the Employer shall not result in overtime compensation or payment or any other claims on the Employer by any employee under the terms of this Agreement.
15.05 Where there is a change to Daylight Savings from Standard Time or vice-versa, an employee who is scheduled and works a full shift shall be paid for a seven and one-half (7½) hour shift rather than the actual hours worked.
15.06 In the event that a meal period is interrupted requiring an employee to attend to a work related problem, then the balance of the unused meal period will be taken within two (2) hours of the interruption. If the employee is unable to reschedule such time, she shall be paid time and one-half (1½) her regular straight time hourly rate for all time worked in excess of her normal daily hours, in accordance with Article 16.01.
Workloads The parties agree to the following provisions relating to faculty members' workload.
(a) The registration limits for all courses currently offered by the Employer in the academic, career and technology areas are 35 unless established by practice as lower, excepting multiple sections where the limit is the correct multiple of the number of sections involved.
(b) The registration limits for English are as follows:
(i) Writing and Composition Courses - 25 (ii) Writing Skills -17 (iii) Creative Writing - 22
Work Scheduling Except at the request of an affected employee, no employee shall have the number of hours they are normally scheduled to work reduced as the result of the use of non-permanent employees such as, but not limited to: seasonal, intermittent, student interns, interns, interim, established term, or temporary employees, due to the performance of such employee’s duties by the nonpermanent employee.
Product Support Not applicable
Development Work The Support Standards do not include development work either (i) on software not licensed from CentralSquare or (ii) development work for enhancements or features that are outside the documented functionality of the Solutions, except such work as may be specifically purchased and outlined in Exhibit 1. CentralSquare retains all Intellectual Property Rights in development work performed and Customer may request consulting and development work from CentralSquare as a separate billable service.
Technical Training The CAISO and the Participating TOs shall respond to reasonable requests for support and provide relevant technical training to each other’s employees to support the safe, reliable, and efficient operation of the CAISO Controlled Grid and to comply with any NERC or WECC operator certification or training requirements. Examples of such technical training include, but are not limited to: (1) the theory or operation of new or modified equipment (e.g., control systems, Remedial Action Schemes, protective relays); (2) computer and applicator programs; and (3) CAISO (or Participating TO) requirements. The Parties shall enter into agreements regarding the timing, term, locations, and cost allocation for the training.
OF WORK Except as noted in Clause the normal hours of work for employees covered by this Collective Agreement shall be seven (7) hours per day and thirty-five (35) hours per week. The normal hours of work for Caregivers at the Child Care Centre shall be seven and one-half (7%) hours per day and thirty-seven and one-half (37%) hours per week. The normal hours of work outlined in Clauses and shall be carried out during the period from a.m. Sunday through the following Saturday. The normal work week for employees shall consist of five (5) work days with two (2) consecutive days off. The two (2) consecutive days off shall normally be Saturday and Sunday. An employee's daily hours of work shall run consecutively except for an unpaid meal period of not less than thirty (30) minutes at approximately the midpoint of the work day. Rest Breaks
(a) Each employee working five (5) or more hours in a work day shall receive a total of at least thirty (30) minutes of paid rest per work day. Each employee working less than five (5) hours in a work day shall receive a total of at least fifteen (15) minutes of paid rest per work day. An employee shall have not less than ten hours off between work periods except in the case of overtime. Each employee shall be provided with a work schedule outlining his regular work day and regular work week. Such work schedule shall remain in effect until changed as per Clause Changes in Schedule
(a) The College shall advise an employee a minimum of fourteen (14) calendar days in advance of a change in his work schedule and the reasons for the change as they relate to the needs of the public and/or the efficient operation of the College. The change in work schedule shall become the regular daily and weekly work schedule. Clause (a) is not intended to: Apply to single or occasional instances, Apply to cases of emergency, or Reduce the employee’s eligibility for overtime. An employee who, for personal reasons, requests to work hours in excess of his regular work day, as agreed with the supervisor, shall receive compensation through an equal amount of time off with pay arranged with the supervisor. I The College and the Association agree that an employee may voluntarily participate in a flexible work schedule arrangement pursuant to Article An employee shall not be disciplined for refusing to enter into a flexible work schedule arrangement pursuant to Article In addition to the requirements of this Collective Agreement, employees are entitled to other provisions under the Alberta Employment Standards Code. The management of these items will be determined between the employee and his supervisor.
Completion of Work The Contractor agrees to complete the work on, or before October 29, 2021.