Network Uptime. AOL shall endeavor to provide a Network Uptime of 100% and address Transmission Problems as set forth below (collectively the “Network Service Level”).
Network Uptime. The Host guarantees 99.9% availability of its network, excluding Excusable Downtime (as defined below).
a. Network uptime includes functioning of all Host network infrastructure including VPN, routers, switches, and cabling.
b. Network uptime does not apply to services or software running on a Host server or other Host hardware components.
Network Uptime. Unless otherwise agreed to in the Authorized User Agreement, Contractor’s Service must have a minimum Network uptime of 99.99% and be available 24 hours a day, 7 days a week. Network uptime shall be calculated using the following formula: U=O/(M-P)*100 U is Uptime, O is the amount of minutes that the Service is operational during the month, M is the number of minutes in the month, and P is the number of minutes of actual planned downtime during the month. Any downtime that may be required for Network Maintenance, upgrade, or changes must be completed during low usage volume times, such as during the Authorized User’s non-business hours.
Network Uptime. SLA EXCLUSIONS
4.1. Many possible situations are completely beyond the control of Servers Australia, and therefore are not in the scope of this SLA. These situations include:
Network Uptime. The application will be available during a 99.9% monthly average scheduled Uptime of the Xxxx software application during the business hours 08:30-17:00 GMT as measured on a three-month moving average.
Network Uptime. 13.1 The Supplier shall monitor the performance of the Network, and where possible will endeavour to resolve reductions in performance within a reasonable time frame.
13.2 The Customer acknowledges that occasional reduction in the performance of the Network is normal and to be expected due to the unpredictability of usage. The Supplier is therefore not liable for any reduction in performance of the Network.
13.1.1 Occasional required maintenance performed from time to time by the Supplier may affect the availability of the Network. The Supplier will endeavour to provide as much notice as is possible in all circumstances, subject to procedures required in the event of an emergency.
13.1.2 Should the level of availability fall below the following predefined levels, the Supplier shall refund the Customer for any Charges paid for that Monthly period. The refund shall be calculated as follows: 100% No Credit 99.9% 5% Credit 99.5% 10% Credit 98% 25% Credit 95% 100% Credit
13.1.3 The guarantee specified in clause 13.1.2 shall apply only when the following do not apply:
13.1.3.1 Circumstances beyond the Supplier’s reasonable control, including, without limitation, acts of any government body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this agreement.
13.1.3.2 Failure of access circuits to the Supplier’s Network, unless the Supplier causes such failure.
13.1.3.3 Scheduled maintenance, emergency maintenance and upgrades.
13.1.3.4 DNS issues outside the direct control of the Supplier.
13.1.3.5 DNS Propagation, or local DNS caching.
13.1.3.6 Technical issues elsewhere on the Internet that hinder access to the Service.
13.1.4 The Supplier will guarantee only those areas considered under its direct control, including Servers and Network equipment.
13.1.5 To receive a refund under these policies, the Customer should contact the Supplier in writing, by fax or by emailing xxxxxxx@xxxxxx000.xx.xx. Each request in connection with this Service Level Agreement must include the Customer’s helpdesk username, dates and times of Ne...
Network Uptime. Severity of Violation: High This service level will be monitored on a monthly basis. The below tables gives details on the Service Levels the SI should maintain. Network Uptime Availability of the network and all related components at all the implementation sites shall be at least 99% Severity of Violation: High This service level will be measured on a monthly basis for each implementation site. If the network availability in a month falls below the minimum service level, it will be treated as one (1) violation. Service Level Description Measurement The total number of violations for the sixmonth period will be the cumulative number of violations across all the months across all sites in the sixmonth period.
Network Uptime. Towerstream will maintain a Towerstream Network uptime (the “Network Uptime”) of at least 99.99% (“Network Uptime Standard”), calculated on a monthly basis, excluding downtime due to Force Majeure Events (up to a cap of twenty four (24) hours in the aggregate in a given month, except that the cap shall not apply to the extent the Force Majeure Event consists of acts of God, hurricanes or acts of nature causing widespread destruction) or scheduled maintenance during the Maintenance Window (“Excluded Downtime”). Network Uptime is based upon the percentage that each Customer Demarcation, monitored in real time, is “Up” (as defined below) each calendar month. A Customer Demarcation is “Up” when it is providing full end-to-end functionality, including access to the Internet at the Bandwidth Standard. A Customer Demarcation will not be Up (i.e., it will be “Down”) when it is not providing such full functionality. A determination that a Customer Demarcation is Down may be made by, among other things, (i) Customer’s or Towerstream’s direct monitoring of the Towerstream Network, (ii) an email alert or SNMP trap from Towerstream’s monitoring system, or (iii) a communication between the Customer’s NOC and Towerstream’s. Once Down, a Customer Demarcation will be considered Up only when Customer confirms that the issue causing such Customer Demarcation to be Down has been resolved and that such Customer Demarcation is Up again. For purposes of this SLA, “Force Majeure Event” is an event beyond a party’s reasonable control, including without limitation acts or omissions of government or military authority, acts of God, transportation delays, fires, floods, riots or wars, terrorism, tornadoes, earthquakes, or hurricanes or any other event outside such party’s reasonable control. The Network Uptime will be calculated using the following formula: [(Total number of Customer Demarcations are in operation during the calendar month) * (Total number of minutes in the calendar month) – (Total minutes Customer Demarcations are Down in a calendar month - Excluded Downtime)] / [(Total number of Customer Demarcations in operation during the calendar month) * (Total number of minutes in the calendar month)] * 100. For example, assume that: ● There are 30 days in the month, 43,200 total minutes ● There are 1,500 Customer Demarcations in operation during the calendar month, ● Customer Demarcation are down a total of 15,000 minutes, including 5,000 minutes of Excluded Downtime In this e...
Network Uptime. DigiPalla IT Services LLP. guarantees that the DigiPalla IT Services LLP. network will be available 98.99% of the time, excluding Maintenance, as defined below. Customer is eligible for a credit for Network Downtime for any breach of this guarantee, which can be verified by DigiPalla IT Services LLP.’s technical support team. “Network Downtime” is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by DigiPalla IT Services LLP., excluding Maintenance, but including managed switches, routers, and cabling.
Network Uptime. Exigent Australia will guarantee that its network will be available 100% of the time in any given month and this will exclude any scheduled maintenance. This guarantee assures that our network is available from any of our routing devices on our network and is reachable from the Internet. Schedule maintenance is carried out by our technical support engineers. For any schedule maintenance that we will perform will have a minimum of 24 hours’ notice provided by e-mail notification, a SMS alert and/or VIA our Service Status website.
