Network Infrastructure Implementation Engineering. Cisco shall provide the following Services during Standard Business Hours for a predetermined period of time (from 1-12 months in increments of one month) These activities are for a single implementation project with up to two (2) Device Types. Actual number of Device Types will vary depending upon what is ordered by Customer:
2.20.1 Team with Customer with site surveys for up to 3 representative sites. The actual number of sites will vary depending upon what Customer has ordered
2.20.2 Team with Customer to develop a Network staging plan that typically includes: - Physical and logical topologies - Configurations - Testing scripts - Acceptance criteria
2.20.3 Team with Customer to develop Network Implementation Plans (“NIP”) for up to three (3) representative sites. The actual number will vary depending upon what Customer has ordered. A NIP may include: - Site-specific installation tasks and checklists - Documentation of node and site specific information - Guidelines for the Implementation Engineer(s) - Installation and site commissioning tests
2.20.4 Team with Customer to develop a Network Ready for Use Plan
2.20.5 Team with Customer with the execution of the NIP for up to three (3) representative sites. The actual number will vary depending upon what Customer has ordered. The assistance may include: - Assisting Customer engineers with loading device configurations - Assisting Customer engineers with executing test plans and documenting results - Assisting Customer engineers with resolving implementation issues
2.20.6 Provide remote support for Customer engineers during its execution of the Network Ready For Use Plan
2.20.7 Provide consultative, onsite support at Customer’s central location during integration of the new Network implementation with Customer’s existing Network during one maintenance window. Team with customer engineers to perform post-implementation verification testing and one day of onsite “day 2” support. The actual number of maintenance windows will vary depending upon what Customer has ordered.
2.20.8 Network Infrastructure Implementation Engineering is provided for a predetermined period of time as set forth on the Purchase Order. If there are delays outside of Cisco’s control, Cisco shall not be held responsible for activities that are not completed. Customer may purchase additional increments of Network Infrastructure Implementation Engineering to extend the Service.
Network Infrastructure Implementation Engineering. In addition to the General Responsibilities, Customer shall:
3.18.1 Provide Cisco with a detailed Network design that would provide physical and logical schematics (Visio® preferred) for the Network implementation prior to service commencement. Also, if requested by Xxxxx, Customer shall provide physical and logical Network schematics for other Network elements not included in the scope of this project.
3.18.2 Provide Cisco with inventory of Product to be implemented.
3.18.3 Unless otherwise agreed by the parties, respond within two (2) business days of Cisco’s request for documentation or information needed for the project.
3.18.4 Perform site surveys with Cisco’s assistance using templates provided by Cisco. Provide Cisco with completed site survey forms to review.
3.18.5 Complete site preparation taking into account site survey results and any Cisco recommendations. This includes but is not limited to: - Ensuring that suitable environmental conditions are met and adequate power is available and tested - Ensuring that all Network services and circuit IDs are clearly identified
3.18.6 Build, configure and test Cisco products, in accordance with the Network Staging Plan documentation provided by Cisco.
3.18.7 Provide full details of the Customer’s building layout, including the floor plan, cabling and power location for applicable sites prior to finalization of the NIP.
3.18.8 Install, configure and test Cisco products, in accordance with the Network Implementation Plan documentation provided by Cisco.
3.18.9 Notify Cisco of any implementation scheduling change at least seventy-two (72) hours prior to the agreed implementation date.
3.18.10 Manage delivery, installation, and configuration of Product not provided by Cisco, that is required to work with, or act as, part of the Customer Network that is being implemented.
3.18.11 Provide full access to Customer sites and facilities, including where applicable, computer equipment, network equipment, and data centers as well as workspace and phones for Cisco use during the engagement.
