Overview of Maintenance Services Sample Clauses

Overview of Maintenance Services. Subject to Licensee’s implementation within a reasonable time all Maintenance Releases provided by GRA hereunder, GRA shall provide Licensee the following Maintenance Services during the Free Maintenance Term and any period for which Licensee has paid the required Annual Maintenance Subscription Renewal Fee:
Sample 1
AutoNDA by SimpleDocs
Overview of Maintenance Services. 5.1.1 Supplier shall provide WellPoint with support and maintenance services in connection with the Software, as further described in this Section 5 (collectively, the “Maintenance Services”). Supplier shall provide Maintenance Services on a twenty-four (24) hour, seven (7) day week, three hundred sixty-five (365) day per year basis for Class 1 Errors and on a five day work week, 8:30 am to 5:30 pm (Pacific standard time) basis for Class 2 and Class 3 Errors. All Supplier personnel providing Maintenance Services shall have expertise and be fully trained in problem identification and resolution relating to the Software. Maintenance Services shall be provided by telephone, web site access, direct connection and on-site visits as the situation requires; provided that Supplier shall at all times comply with WellPoint’s policies and procedures regarding remote access. The initial period for Maintenance Services shall commence upon the delivery date of the Software. Thereafter, Supplier shall make available to WellPoint, if WellPoint elects, Maintenance Services on an annual basis (each such annual period a “Maintenance Period”). Maintenance fees to be charged during the term of the Agreement (the Maintenance Fees”) shall be set forth in the applicable Order Schedule. Upon expiration of each Maintenance Period, WellPoint shall have the right, in its discretion, to renew the Maintenance Services for an additional one (1) year Maintenance Period. Supplier shall provide WellPoint sixty (60) days prior written notice of the expiration of the then-current Maintenance Period and WellPoint may renew the Maintenance Services by notifying Supplier in writing of its election to renew prior to the expiration of the then-current Maintenance Period. Unless otherwise specified in an Order Schedule, annual increases to Maintenance Fees shall be limited to the CPI-U, US City Average, All Items Less Food and Energy (as published by the United States Bureau of Labor Statistics) for the immediately preceding twelve (12) month period. Supplier shall invoice WellPoint for the Maintenance Fees for each Maintenance Period annually, and such Maintenance Fees shall be payable pursuant to the payment terms set forth in the Agreement.
Sample 1

Related to Overview of Maintenance Services

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Repairs; Maintenance and Compliance Borrower shall at all times maintain, preserve and protect all franchises and trade names, and Borrower shall cause the Property to be maintained in a good and safe condition and repair and shall not remove, demolish or alter the Improvements or Equipment (except for alterations performed in accordance with Section 5.4.2 below and normal replacement of Equipment with Equipment of equivalent value and functionality). Borrower shall promptly comply with all Legal Requirements and immediately cure properly any violation of a Legal Requirement. Borrower shall notify Lender in writing within two (2) Business Days after Borrower first receives notice of any such non-compliance. Borrower shall promptly repair, replace or rebuild any part of the Property that becomes damaged, worn or dilapidated and shall complete and pay for any Improvements at any time in the process of construction or repair.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Operation and Maintenance 17.1 O&M obligations of the Concessionaire

  • Servicing and Maintenance Standards The Servicer shall, on behalf of the Issuer:

  • Patent Maintenance All annuity and maintenance fees that are necessary in order to keep the Patents in force as of the Effective Date have been paid by Seller, and no payment of annuities or fees, or papers to be filed in patent offices, are required to be made within the three-month period after the Effective Date.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

Time is Money Join Law Insider Premium to draft better contracts faster.