Performance Measurement and Review Sample Clauses

Performance Measurement and Review. The Provider shall attend formal, minuted review meetings (each such meeting being a "Review"), as detailed in the Schedule to this Agreement, as required by the Authorised Officer, to discuss the Purchasing Authority's levels of satisfaction in respect of the Deliverable(s) provided under the Agreement and to agree any necessary action to address areas of dissatisfaction. The Provider will not obstruct or withhold its agreement to any such necessary action. Such Reviews shall be attended by duly authorised and sufficiently senior employees of both the Purchasing Authority and the Provider together with any other relevant attendees. The Parties shall agree a standing agenda for such Reviews. In addition to any more specific obligations imposed by the terms of the Agreement, it shall be the duty of the Provider to provide the Deliverable(s) to the Agreement Standard which in all respects shall be to the satisfaction of the Authorised Officer. The Provider grants to the Purchasing Authority and / or Beneficiary, and to any statutory or regulatory auditors of the Purchasing Authority and / or Beneficiary and to authorised agents the right of reasonable access to (and if necessary to copy) the financial records relating to the service during normal business hours on reasonable prior notice, no more than once per calendar year. The Provider shall provide all reasonable assistance at all times during the Agreement Term and during the period of 6 (six) years thereafter for the purposes of allowing the Purchasing Authority and / or Beneficiary to obtain such information as is necessary to fulfil the Purchasing Authority’s obligations to supply information for parliamentary, governmental judicial or other administrative purposes and/or to carry out an audit of the Provider’s compliance with this Agreement including all activities, performance security and integrity in connection therewith. If any part of any Service is found to be defective or different in any way from the Specification or Schedule(s) or otherwise has not been provided to the Agreement Standard other than as a result of a default or negligence on the part of the Purchasing Authority or any Beneficiary, the Provider shall at its own expense re-perform the Deliverable(s) in question (without additional remuneration therefor) within such time as the Purchasing Authority or any Beneficiary may reasonably specify. If the performance of the Agreement by the Provider is delayed by reason of any act or def...
Sample 1
AutoNDA by SimpleDocs
Performance Measurement and Review. 5.1 The Contractor’s performance shall be measured against the performance indicators detailed below: Time Means and method of measurement and evidence to demonstrate achievement Frequency of review Orders, Deliveries and Invoicing Processed in accordance with Annex A to Schedule 1 – Clauses 2 and 5.2. Quarterly Quality Means and method of measurement and evidence to demonstrate achievement Frequency of review Food Quality, Shelf Life and Temperature Visual inspection on delivery to determine whether product meets the requirements of Annex A to Schedule 1 – Clause 4 and Schedule 2 - Clause 7.1. Evidence will be provided in accordance with Paragraph 5.2 below. Quarterly Management and Communication Means and method of measurement and evidence to demonstrate achievement Frequency of review Accuracy, Availability of Items and Problem Solving Combination of: Customer Satisfaction Questionnaire in accordance with Paragraph 5.2 below, and Contract Report in accordance with Paragraph 5.3 below Quarterly Annex A to Schedule 1 5.2 The Contractor shall issue a Customer Satisfaction Questionnaire to the DOs detailed at Schedule 3 for completion. Questionnaires should be completed at least 10 working days prior to the Contract Report due date. The Contractor shall be advised of any areas where performance is unsatisfactory, within 5 working days. The Contractor and the DO shall agree a corrective action plan which shall be reviewed in the next Contract Report.
Sample 1
Performance Measurement and Review. The Contractor agrees to participate in an ongoing program of regional performance measurement and review. Performance indicators will be reported by the EMS Division on an annual basis and updated as needed. Standards for the Contractor will be monitored in the following major areas: total call volume, average unit response time, percent of response times greater than or equal to 8, 10, 12, and 14 minutes, and critical skills. Mitigation activities, including assessment of medic unit placement, w1ll be initiated with the Contractor if needed.
Sample 1
Performance Measurement and Review 
Sample 1Sample 2

Related to Performance Measurement and Review

  • Performance Measurement Satisfactory performance of this Contract will be measured by:

  • PERFORMANCE MEASUREMENTS Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. The following Service Quality Measurements (SQM) plan as it presently exists and as it may be modified in the future, is being included as the performance measurements currently in place for the state of Tennessee. At such time that the TRA issues a subsequent Order pertaining to Performance Measurements, such Performance Measurements shall supersede the SQM contained in the Agreement. BellSouth Service Quality Measurement Plan‌ (SQM) Tennessee Performance Metrics Measurement Descriptions Version 2.00 Issue Date: July 1, 2003 Introduction

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out-

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!