PERFORMANCE STANDARDS AND PENALTIES Sample Clauses

PERFORMANCE STANDARDS AND PENALTIES. 6.1 Performance Standards The following performance standards may be modified as circumstances warrant, by mutual agreement between the DEPARTMENT and MINNESOTA LIFE. Quantitative Standards MINNESOTA LIFE shall: A. Pay 95% of all death and dismemberment claims within 14 calendar days after receipt of all necessary proof. B. Mail 99% of all initial requests for death certificates, verification of beneficiary forms, medical evidence of dismemberment or loss of use forms, and any other required documentation within 14 calendar days of receipt of Notice of Death (ET-6301) and other documentation from the DEPARTMENT. C. Approve or reject 99% of all applications for open enrollment (other than deferred applications) within 14 calendar days after receipt of the completed application. D. Approve or request additional information deemed necessary for making an underwriting decision on 98% of all applications requiring evidence of insurability within 14 calendar days after receipt of the completed application. E. Make a final disposition of 95% of all evidence of insurability applications (with notification mailed to the applicant) within 10 calendar days after receipt of all necessary information. F. For new waiver of premium disability claims which are received by the DEPARTMENT more than 90 days after the last day for which EARNINGS were paid, approve or request additional information for 99% of such claims within 14 calendar days after receipt of the claim. G. Make final disposition of 75% of new waiver of premium disability claims other than those included in item F above within 30 calendar days after receipt of all necessary information. H. Make final disposition of 85% of continuing waiver of premium disability claims within 30 calendar days after receipt of all necessary information. I. Include 95% of all Life to Health applications, amendments and cancellations received by the fifth day of a month in the remittance due on the twentieth day of the same month. Qualitative Standards With respect to the EMPLOYER annual satisfaction survey, as provided in section 4.3, MINNESOTA LIFE shall achieve: J. 90% satisfaction with overall service.
Sample 1
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PERFORMANCE STANDARDS AND PENALTIES a. Lifemark agrees that performance standards pertaining to certain Administrative Services, along with penalties for failure on the part of Lifemark to achieve the performance standards, shall be established. A matrix of Performance Standards and Penalties is attached and made part of this Agreement as Exhibit F. b. The methods of measurement of performance related to each Performance Standard is also contained in Exhibit F. c. Lifemark shall supply, from its information and other systems, all data necessary for measurement of performance against the Performance Standards. d. The periods of performance and reporting dates shall be as follows: (1) For the period from September 1, 2000, through June 30, 2001, Lifemark will supply performance data to LHS no later than July 31, 2001. The total of all penalties imposed for this period of performance shall not exceed [ ]* of the total amount paid by LHS to Lifemark for Administrative Services for the same period. (2) For the period July 1, 2001, through December 31, 2001, Lifemark will supply performance data to LHS no later than January 31, 2002. The total of all penalties imposed for this period of performance shall not exceed [ ]* of the total amount paid by LHS to Lifemark for Administrative Services for the same period. (3) For each six- (6-) month period thereafter, Lifemark will supply performance data to LHS for that period no later than thirty (30) days following the close of the period. The total of all penalties imposed for each such period of performance shall not [ ]* of the total paid by LHS to Lifemark for Administrative Services for the same period. e. Subject to Lifemark's rights under section 22 hereof, Lifemark shall pay penalties related to performance standards within ninety (90) days following the close of the period of performance. f. In addition to penalties related to performance standards as described herein, Lifemark shall also be responsible for any penalties pursuant to Paragraph 3.e.
Sample 1
PERFORMANCE STANDARDS AND PENALTIES. Reports will be provided to the Department by the Contractor based on the requirements of Exhibit 1, Sections 315C, 315D, 315F and 315G 7) & 8). • Data to be included in the reports and format will be developed and agreed to by both parties.
Sample 1
PERFORMANCE STANDARDS AND PENALTIES. RMH shall perform in accordance with the following Performance Standards. Upon request by RMH, MCIWC will provide reporting detailing the basis for its determination of RMH's achievement/failure to achieve Performance Standards. The Performance Standard levels will determine incentives or penalties resulting in an adjustment of the base System Hour rate for the applicable billing period paid by MCIWC to RMH for the performance of Services under this Agreement, as follows: [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] At the end of each calendar month, the incentives/penalties assessed for each measurement will be added and the System Hour rate for that month will be adjusted accordingly. For example, if the System Hour Rate is [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] and a [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] incentive was earned for each measurement that month, the adjusted System Hour rate will be [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. Beginning on the Effective Date, Performance Standards will be measured; however, penalties/incentives will not be assessed until September 1, 1999 for Quality Performance Index and November 1, 1999 for the remaining two Performance Standards. If there is an event that materially changes the ability to adhere to Performance Standards by more than [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] in any given monthly period, an adjustment to goals 12 will be mutually agreed upon by the Parties. Agreement by MCIWC will be made via the MCIWC Administrator.
Sample 1
PERFORMANCE STANDARDS AND PENALTIES. The Service Provider shall ensure that it meets the service level performance standards set forth in the Service Level Agreement which shall be necessary to gauge the performance of the Service Provider from time to time. SAA will be entitled to approach another service provider in case of late performance by the Service Provider of the Services. In addition to the penalties set out in the Service Level Agreement, the Service Provider will be responsible for any additional cost associated with approaching an alternate service provider to render the Services.
Sample 1
PERFORMANCE STANDARDS AND PENALTIES. 5.1. The following performance standards will apply during the Initial Term of this Agreement: 5.1.1. The TelePAID System Availability Rate for each Contract Year will be 99.5% or greater. SPONSOR may assess a penalty against Medco in the amount of 0% of the total amount at risk for each Contract Year that the TelePAID System Availability Rate averages less than 99.5% for a Contract Year. “TelePAID System Availability Rate” means the percentage of normal operating hours that the TelePAID System is operational, excluding scheduled maintenance time, measured on an annual basis.
Sample 1
PERFORMANCE STANDARDS AND PENALTIES 
Sample 1
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Related to PERFORMANCE STANDARDS AND PENALTIES

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Payment of Stipulated Penalties EPA may send Purchaser a demand for stipulated penalties. The demand will include a description of the noncompliance and will specify the amount of the stipulated penalties owed. Purchaser may initiate dispute resolution under Section XIII regarding the demand. Purchaser shall pay the amount demanded or, if Purchaser initiates dispute resolution, the uncontested portion of the amount demanded, within 30 days after receipt of the demand. Purchaser shall pay the contested portion of the penalties determined to be owed, if any, within 30 days after the resolution of the dispute. Each payment for: (a) the uncontested penalty demand or uncontested portion, if late, and; (b) the contested portion of the penalty demand determined to be owed, if any, must include an additional amount for Interest accrued from the date of receipt of the demand through the date of payment. Purchaser shall make payment at xxxxx://xxx.xxx.xxx using the link for “EPA Miscellaneous Payments Cincinnati Finance Center,” including a reference to the CERCLA docket number and Site/Spill ID number listed in ¶ 92, and the purpose of the payment. Purchaser shall send a notice of this payment to DOJ and EPA. The payment of stipulated penalties and Interest, if any, does not alter any obligation by Purchaser under this Settlement. Nothing in this Settlement limits the authority of the United States: (a) to seek any remedy otherwise provided by law for Purchaser’s failure to pay stipulated penalties or interest; or (b) to seek any other remedies or sanctions available by virtue of Purchaser’s noncompliance with this Settlement or of the statutes and regulations upon which it is based including penalties under section 106(b) of CERCLA provided, however, that the United States may not seek civil penalties under section 106(b) for any noncompliance for which a stipulated penalty is provided herein, except in the case of a willful noncompliance with this Settlement or in the event that EPA assumes performance of a portion or all of the Work pursuant to ¶ 30 (Work Takeover). Notwithstanding any other provision of this Section, the United States may, in its unreviewable discretion, waive any portion of stipulated penalties that have accrued under this Settlement.

  • Performance Standard The Department’s Grant Manager will review the documentation to verify that the deliverables have been completed as described above. Upon review and written acceptance by the Department’s Grant Manager, the Grantee may proceed with payment request submittal. Payment Request Schedule: The Grantee may submit a payment request for cost reimbursement no more frequently than monthly.

  • Performance and Compliance Purchaser shall have performed all of the covenants and complied, in all material respects, with all the provisions required by this Agreement to be performed or complied with by it on or before the Closing.

  • Fines and Penalties Qwest shall be liable to pay to CLEC fines and penalties for resold services in accordance with the Commission's retail service requirements that apply to Qwest retail services, if any. Such credits shall be limited in accordance with the following: a) Qwest's fines and penalties paid to CLEC shall be subject to the wholesale discount; b) Qwest shall only be liable to provide fines and penalties in accordance with the resold services provided to CLEC. Qwest is not required to pay fines and penalties for service failures that are the fault of CLEC; c) Intentionally Left Blank. d) In no case shall Qwest's fines and penalties to CLEC exceed the amount Qwest would pay the Commission under the service quality plan, less any wholesale discount applicable to CLEC's resold services; and e) In no case shall Qwest be required to provide duplicate reimbursement or payment to CLEC for any service quality failure incident.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Performance Requirements A. There is no guaranteed minimum amount of work which will be ordered under this Contract. B. The total Contract amount will not exceed $4,900,000. C. This is a Contract for work specified in individual Job Orders. Work ordered prior to but not completed by the expiration of the Contract period, and any additional work required as a result of unforeseen conditions encountered during construction up to six (6) months after the contract expiration date, will be completed with all provisions of this Contract still in force. Performance time for each Job Order issued under this Contract will be determined in accordance with the Contract. This performance time will be determined and agreed upon by both Parties for each individual Job Order. Contractor must self-perform 20% of the Work under this Contract for ‘A’ and ‘B’ licenses. Contractor must self-perform 75% of the Work under this Contract, unless otherwise approved by the County, for ‘C’ licenses. D. This is an indefinite-quantity Contract for the supplies or services specified and effective for the period stated. Work or performance shall be made only as authorized by Job Orders issued in accordance with the ordering procedures clause. The Contractor agrees to furnish to the County when and if ordered, the supplies or services specified in the Contract up to and including the quantity designated in the Job Orders issued as the maximum designated in the Contract.

  • Work Hour Penalty Eight hours of labor constitute a legal day's work, and forty hours constitute a legal week's work. Pursuant to Section 1813 of the Labor Code of the State of California, the Contractor shall forfeit to the County Twenty Five Dollars ($25) for each worker employed in the execution of this Contract by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than the legal day's or week's work, except that work performed by employees of said Contractor and subcontractors in excess of the legal limit shall be permitted without the foregoing penalty upon the payment of compensation to the workers for all hours worked in excess of eight hours per day of not less than 1-1/2 times the basic rate of pay.

  • Technical Objections to Grievances It is the intent of both Parties of this Agreement that no grievance shall be defeated merely because of a technical error, other than time limitations in processing the grievance through the grievance procedure. To this end, an arbitration board shall have the power to allow all necessary amendments to the grievance and the power to waive formal procedural irregularities in the processing of a grievance, in order to determine the real matter in dispute and to render a decision according to equitable principles and the justice of the case.

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