Reinstatement of Technical Support Sample Clauses

Reinstatement of Technical Support. If (i) the standard warranty has ended, (ii) a previously purchased Service Contract has expired, been terminated by End User or terminated by Pulse Secure for non-payment or (iii) there has been a transfer of the System ownership, End User must initiate a reinstatement of Technical Support at xxx.xxxxxxxxxxx.xxx/xxxxxxx and a reinstatement fee must be paid before placing such System under a new Service Contract. The reinstatement fee is non-refundable and does not apply to the purchase of the Service Contract. System must be running a Supported Release to qualify for Technical Support. Systems that have reached EOS or are within one (1) year of EOS are not eligible for the purchase of a Service Contract. Systems that have reached the EOL announcement date will have a reduced level of services available during the five (5) year EOL timeline.
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Reinstatement of Technical Support. Licensee may reinstate Technical Support which has been terminated by payment of a "Reinstatement Fee" equal to the Technical Support fees that would otherwise have been applicable pursuant to Exhibit C to the period between the effective date of termination of Technical Support and the effective date of reinstatement plus payment of the annual Technical Support fee for the one year period commencing upon the effective date of reinstatement.
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Reinstatement of Technical Support. In the event that Technical Support lapses, upon the commencement of Technical Support a reinstatement fee will be assessed. The reinstatement fee is equal to 100% of the last-paid support fee, prorated from the date Technical Support is being ordered back to the date Technical Support lapsed. Applicable renewal adjustments are applied. Once the reinstatement fee has been assessed, Technical Support for the year following the reinstatement period may be purchased for an additional Technical Support fee as calculated based on how long the Program has been unsupported (“go-forward support fee”). If the lapsed support period is less than 6 months, the go-forward support fee is calculated based on the last-published list Technical Support price less the applicable standard discount in effect at the time of reinstatement. If the lapsed support period is 6 months or greater, the go-forward support fee is calculated based on the last-paid support fee. If support is not reinstated for the entire license set or if support for a subset of licenses from Order Form is reinstated, then the “License Set”, “Matching Service Levels”, and “Pricing following Reduction of Licenses or Support Level” policies will apply. Applicable renewal adjustments are applied to the reinstatement fee and go-forward support fee. This Section (E) does not change the effect that a lapse in Technical Support will have on the Unlimited Licenses, as set forth in Exhibit 5.
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Related to Reinstatement of Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Additional Support Under this Agreement, there shall be: (check one)

  • DEVELOPMENT OR ASSISTANCE IN DEVELOPMENT OF SPECIFICATIONS REQUIREMENTS/ STATEMENTS OF WORK

  • Management of Special and Technical Environment Each certificated support person demonstrates an acceptable level of performance in managing and organizing the special materials, equipment and environment essential to the specialized programs.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Contractor Responsibility for System Agency’s Termination Costs If the System Agency terminates the Contract for cause, the Contractor shall be responsible to the System Agency for all costs incurred by the System Agency and the State of Texas to replace the Contractor. These costs include, but are not limited to, the costs of procuring a substitute vendor and the cost of any claim or litigation attributable to Contractor’s failure to perform any Work in accordance with the terms of the Contract.

  • Equipment Testing and Inspection 2.1.1 The Interconnection Customer shall test and inspect its Small Generating Facility and Interconnection Facilities prior to interconnection. The Interconnection Customer shall notify the NYISO and the Connecting Transmission Owner of such activities no fewer than five Business Days (or as may be agreed to by the Parties) prior to such testing and inspection. Testing and inspection shall occur on a Business Day. The Connecting Transmission Owner may, at its own expense, send qualified personnel to the Small Generating Facility site to inspect the interconnection and observe the testing. The Interconnection Customer shall provide the NYISO and Connecting Transmission Owner a written test report when such testing and inspection is completed. The Small Generating Facility may not commence parallel operations if the NYISO, in consultation with the Connecting Transmission Owner, finds that the Small Generating Facility has not been installed as agreed upon or may not be operated in a safe and reliable manner. 2.1.2 The NYISO and Connecting Transmission Owner shall each provide the Interconnection Customer written acknowledgment that it has received the Interconnection Customer’s written test report. Such written acknowledgment shall not be deemed to be or construed as any representation, assurance, guarantee, or warranty by the NYISO or Connecting Transmission Owner of the safety, durability, suitability, or reliability of the Small Generating Facility or any associated control, protective, and safety devices owned or controlled by the Interconnection Customer or the quality of power produced by the Small Generating Facility.

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