Remote Hands. The Customer must not give any instructions to the Remote Hands for activities outside those listed in Section 7.2 of this Service Schedule.
Remote Hands. 1.3.1.1. This Service option is only available to Customers who order a Rack to be supplied by BT for use in the Rack Space.
Remote Hands. 7.1 The Customer may request BT to carry out Remote Hands tasks. Such tasks are limited to those identified in paragraph 7.2 below and BT takes no responsibility for any loss, liability, claim, legal proceeding or damage which the Customer suffers as a result of following the Customer's instructions to carry out Remote Hands tasks.
7.2 A 24 hour Remote Hands facility is available to perform the following basic system tasks; • checking lamp status; • power cycling; • button pushing; and • Removal/insertion of cords/cables/ leads (with a recognised connection plug/socket). In addition to the above, a Remote Hands Option Pack is available subject to an additional charge, and on additional terms and conditions, which offers the following;
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Company technician. With respect to Remote Hands assistance, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Crown Castle technician. With respect to Remote Hands assistance, Crown Castle’s sole obligation shall be to carry out the express instructions of Licensee, and Crown Castle reserves the right to reject Licensee’s request if Crown Castle in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Landlord shall use commercially reasonable efforts to provide certain basic agreed-upon remote hands services to Tenant, which agreed-upon services shall be available on a 24 x 7 x 365 basis following a request by Tenant via Landlord’s designated customer portal (the “Remote Hands Service”). The Remote Hands Service shall include routine maintenance and trouble-shooting tasks, such as power cycling, replacement/swapping of hardware, media loading/swapping, electrical and mechanical monitoring, infrastructure testing, circuit testing, cabling and wiring, troubleshooting of physical ports, racking and stacking of equipment, receiving and storing of equipment and entering commands according to instructions. The Remote Hands Service may be provided by employees or contractors of Landlord at the discretion of Landlord, and Landlord may designate and/or change the procedure for submission of requests for Remote Hands Service from time to time with prior written notice. Remote Hands Service shall be billed to Tenant on a hourly basis at the rates set forth below, which shall be due and payable within thirty (30) days following the receipt of written invoice. The current rates for the Remote Hands Service are as follows (with a two (2) hour minimum in each case): (a) during Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $150.00/hour; (b) during Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $175.00/hour; (c) outside of Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $175.00/hour; and (d) outside of Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $225.00/hour. Landlord and Tenant agree that pricing for the Remote Hands Service set forth above is subject to increase upon at least thirty (30) days prior written notice to Tenant.
Remote Hands. Rogers will make available personnel (“Remote Hands”) who will, upon your request and Rogers’ personnel availability, provide non-technical support and assistance related to the Customer Equipment or Space. Rogers will respond to a reasonable number of requests based on the size of the installation, and response times will be based on a best-efforts basis. Remote Hands will act only upon request and direction from you. Rogers is not responsible or liable for any consequences of the actions performed upon your request by Remote Hands.
Remote Hands. 7.1 The Customer may request BT to carry out Remote Hands tasks. Such tasks are limited to those identified in paragraph 7.2 below and BT takes no responsibility for any loss, liability, claim, legal proceeding or damage which the Customer suffers as a result of following the Customer's instructions to carry out Remote Hands tasks.
7.2 A 24 hour Remote Hands facility is available to perform the following basic system tasks; • checking lamp status; • power cycling; • button pushing; and • Removal/insertion of cords/cables/ leads (with a recognised connection plug/socket).
Remote Hands. At Customer’s request, Licensor may, in its sole discretion and from time to time, perform certain services with respect to the Customer Equipment that does not involve any installation of new equipment or any troubleshooting, diagnostics, systems access or login, testing or heavy physical labor. In such event, Licensor will not have any liability for, and Customer hereby releases Licensor from, any damages arising out of Licensor’s actions in response to or failure to act on any Customer request for remote assistance services hereunder. If Customer’s requests for remote assistance services hereunder exceed more than two (2) per month per cabinet, the parties shall negotiate in good faith to limit such requests and determine a mechanism for compensating Licensor for any additional requests. In the event Customer requests assistance from Licensor related to the Related Data Center Services pursuant to an open help ticket or otherwise, and Licensor determines the origin of Customer’s issues is due to Customer, Licensor reserves the right to charge Customer for resolution of such issue at a rate of $[***] per hour (with the first hour being at no cost to Customer).
Remote Hands. Cologix may, although it is under no obligation to, assist Customer, by providing remote hands services (“Remote Hands”) or technical support, in repairing or remedying any issues with respect to the Services not otherwise covered by an applicable SLA or Service Order. Customer shall pay for any Remote Hands or technical support requested by Customer at Cologix’ then current rates for such work. Cologix makes no guarantee of work performed for Remote Hands or technical support services and shall not be liable for any losses or damages due to the performance of such Remote Hands services or technical support. All Remote Hands and technical support shall be provided by Cologix to Customer on an “As Is” “As Available” basis.
