Reporting and Claims Sample Clauses

Reporting and Claims. To file a claim under this SLA, Customer must send an email to xxx@xxxxx.xxx with the following details: • Billing information, including company name, billing address, billing contact and billing contact phone number • Downtime information with dates and time periods for each instance of downtime during the relevant period • An explanation of the claim made under this Agreement, including any relevant calculations. Claims may only be made on a calendar quarter basis within thirty (30) days of the end of the relevant quarter, except for periods at the end of this Agreement that do not coincide with a calendar quarter, in which case Customer must make any claim after the end of this Agreement. All claims will be verified against Veeva's system records. Should any periods of downtime submitted by Customer be disputed, the Parties shall resolve the dispute in accordance with this Agreement.
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Reporting and Claims. To file a claim for extension of Services per Section 6, Client must contact support at xxxxxxx@xxxxxxx.xxx with the following details: o Downtime information detailing the dates and time periods for each instance of downtime during the relevant calendar month. o An explanation of the claim made under this policy, including any relevant calculations. Claims may only be made on a calendar month basis and only for the previous calendar month or part thereof. All claims must be made within 10 days of the end of each calendar month. All claims will be verified against ARC’s system records. Should any claim submitted by Client be disputed, ARC will provide to Client a record of the availability of the Services for the period in question. The record provided by ARC shall be definitive. ARC will only provide records of the availability of the Services in response to valid claims by Client at ARC’s sole discretion. Order Form or Statement of Work detailing the specific purchase. ARC will provide the equipment specified on the corresponding SOW or Order Form (“Equipment”). The following shall apply to the Equipment provided by ARC to Client: ARC shall provide to Client use of ARC-owned Tablet Equipment as follows: 1. Provide Apple iPad(s) with comparable or better performance to iPad version 9.7, 10”, 128 Gigabyte storage, Wi-fi + Cellular, A9 chip and 2048 x 1536 pixel resolution at 264 ppi. 2. Provide a ruggedized case for the iPad(s). 3. Set-up the iPad(s) with the software apps and system access consistent with the purchases described on the appropriate SOW(s). 4. Ship the iPad(s) and ruggedized case(s) to the Client’s location. 5. Provide technical support via (000) 000-0000 or xxxxxxx@xxxxxxx.xxx 6. Repair a maximum of one (1) cracked screen per device per year provided Client pays a $49 fee per each incident. 7. Replace a maximum of 1 non-functional iPad per 2 years provided Client pays a $99 fee. For Clients with fewer than three (3) iPads, ARC shall replace a maximum of one (1) per 2 years provided Client pays a $99 fee.
Sample 1
Reporting and Claims a. To file a claim or termination notice with refund claim, as applicable, Customer must include in a written notice the following details: • Downtime information detailing the dates and time periods for each instance of claimed downtime or Average Latency failure, as applicable, during the relevant month (or calendar quarter for termination with a refund claim). • An explanation of the claim made under this Service Level Agreement, including any relevant calculations. b. Claims may only be made on a calendar month basis and only for the previous calendar month or part thereof. All claims must be made within 10 days of the end of each calendar month. A termination notice with a refund claim must be made within 10 days of the end of a calendar quarter. c. All claims will be verified against Xxxxxxxx’s system records. Should any claim submitted by Customer be disputed, Symantec will make a determination in good faith based on its system logs, monitoring reports and configuration records and will provide to Customer a record of service availability for the period in question. The record provided by Symantec shall be definitive. Symantec will provide records of service availability in response to valid Customer claims upon Customer’s request. Symantec shall respond to a Customer claim within 10 days of claim submission. d. All remedies referred to in this Service Level Agreement are subject to Customer having paid all applicable fees and fulfilled all of its obligations under the Agreement. e. Notwithstanding any other clause herein, the remedies in this Service Level Agreement do not apply to any matters arising due to any of the following: (i) Customer-requested hardware or software upgrades, moves, facility upgrades, etc.
Sample 1
Reporting and Claims. To be entitled to the remedies set forth in Section B above, Customer must send an email to xxxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xxx with the following details:
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Reporting and Claims 
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Related to Reporting and Claims

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Reporting and liaison 13.1 The Grantee agrees to provide the Reporting Material specified in the Grant Details to the Commonwealth. 13.2 In addition to the obligations in clause 13.1, the Grantee agrees to: (a) liaise with and provide information to the Commonwealth as reasonably required by the Commonwealth; and (b) comply with the Commonwealth’s reasonable requests, directions, or monitoring requirements, in relation to the Activity. 13.3 If the Commonwealth acting reasonably has concerns regarding the performance of the Activity or the management of the Grant, the Commonwealth may by written notice require the Grantee to provide one or more additional reports, containing the information and by the date(s) specified in the notice. 13.4 The Grantee acknowledges that the giving of false or misleading information to the Commonwealth is a serious offence under the Criminal Code Act 1995 (Cth).

  • Program Monitoring and Evaluation The Recipient shall prepare, or cause to be prepared, and furnish to the Association not later than six months after the Closing Date, a report of such scope and in such detail as the Association shall reasonably request, on the execution of the Program, the performance by the Recipient and the Association of their respective obligations under the Legal Agreements and the accomplishment of the purposes of the Financing.”

  • Project Monitoring Reporting and Evaluation The Recipient shall furnish to the Association each Project Report not later than forty-five (45) days after the end of each calendar semester, covering the calendar semester.

  • Reporting and Record Keeping CONTRACTOR shall comply with all program and fiscal reporting requirements set forth by appropriate Federal, State and local agencies, and as required by the COUNTY. (c) CONTRACTOR agrees to provide to COUNTY, to any Federal or State department having monitoring or review authority, to COUNTY's authorized representatives, and/or their appropriate audit agencies upon reasonable notice, access to and the right to examine all records and documents necessary to determine compliance with relevant Federal, State, and local statutes, rules and regulations, and this Agreement, and to evaluate the quality, appropriateness and timeliness of services performed.

  • Monitoring and Reporting The Programme Operator shall monitor, record and report on progress towards the programme’s outcomes in accordance with the provisions contained in the legal framework. The Programme Operator shall ensure that suitable and sufficient monitoring and reporting arrangements are made with the project promoters in order to enable the Programme Operator and the National Focal Point to meet its obligations to the Donors. When reporting on progress achieved in Annual and Final Programme Reports, the Programme Operator shall disaggregate results achieved as appropriate and in accordance with instructions received from the FMO.

  • Consideration of Criminal History in Hiring and Employment Decisions 10.14.1 Contractor agrees to comply fully with and be bound by all of the provisions of Chapter 12T, “City Contractor/Subcontractor Consideration of Criminal History in Hiring and Employment Decisions,” of the San Francisco Administrative Code (“Chapter 12T”), including the remedies provided, and implementing regulations, as may be amended from time to time. The provisions of Chapter 12T are incorporated by reference and made a part of this Agreement as though fully set forth herein. The text of the Chapter 12T is available on the web at xxxx://xxxxx.xxx/olse/fco. Contractor is required to comply with all of the applicable provisions of 12T, irrespective of the listing of obligations in this Section. Capitalized terms used in this Section and not defined in this Agreement shall have the meanings assigned to such terms in Chapter 12T. 10.14.2 The requirements of Chapter 12T shall only apply to a Contractor’s or Subcontractor’s operations to the extent those operations are in furtherance of the performance of this Agreement, shall apply only to applicants and employees who would be or are performing work in furtherance of this Agreement, and shall apply when the physical location of the employment or prospective employment of an individual is wholly or substantially within the City of San Francisco. Chapter 12T shall not apply when the application in a particular context would conflict with federal or state law or with a requirement of a government agency implementing federal or state law.

  • Monitoring and Evaluation a. The AGENCY shall expeditiously provide to the COUNTY upon request, all data needed for the purpose of monitoring, evaluating and/or auditing the program(s). This data shall include, but not be limited to, clients served, services provided, outcomes achieved, information on materials and services delivered, and any other data required, in the sole discretion of the COUNTY, that may be required to adequately monitor and evaluate the services provided under this Contract. Monitoring shall be performed in accordance with COUNTY’S established Noncompliance Standards, a copy of which is attached hereto and incorporated by reference as Attachment “C”. b. The AGENCY agrees to permit persons duly authorized by the COUNTY to interview any clients and all current and/or former employees of the AGENCY to be assured of the AGENCY’S satisfactory performance of the terms of this Contract. c. Following such evaluation, monitoring, and/or audit, the COUNTY will deliver a report of its findings and recommendations with regard to the AGENCY’S conformance with this Contract’s terms and conditions to the AGENCY and/or Board of Directors’ President, and members, whenever applicable. If deficiencies are noted, a written notice of corrective action will be issued to the AGENCY which will specify deficiencies and provide a timeline for correction of those deficiencies. Within the designated timeframe in the written notice of corrective action, the AGENCY shall submit to the COUNTY’S CCC manager (“Manager”), or their designee, a corrective action plan to rectify all deficiencies identified by the COUNTY. d. Failure by the AGENCY to correct noted deficiencies, as outlined in the written notice of corrective action, may result in the AGENCY being deemed in breach of the Contract terms. e. The AGENCY shall cooperate with the COUNTY on all reviews to ensure compliance with all applicable COUNTY guidelines and requirements for general fund recipients.

  • Safeguards Monitoring and Reporting The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • Sick Leave Reporting and Verification Employees must promptly notify their supervisor on their first day of sick leave and each day after, unless there is mutual agreement to do otherwise. If an employee is in a position where a relief replacement is necessary if they are absent, they will notify their supervisor at least two (2) hours prior to their scheduled time to report to work (excluding leave taken in accordance with the Domestic Violence Act). Unless otherwise precluded by law, the Employer has reason to suspect abuse, the Employer may require a written medical certificate for any sick leave absence. An employee returning to work after any sick leave absence may be required to provide written certification from their health care provider that the employee is able to return to work and perform the essential functions of the job with or without reasonable accommodation.

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