Reporting and Claims. To file a claim under this SLA, Customer must send an email to xxx@xxxxx.xxx with the following details: • Billing information, including company name, billing address, billing contact and billing contact phone number • Downtime information with dates and time periods for each instance of downtime during the relevant period • An explanation of the claim made under this Agreement, including any relevant calculations. Claims may only be made on a calendar quarter basis within thirty (30) days of the end of the relevant quarter, except for periods at the end of this Agreement that do not coincide with a calendar quarter, in which case Customer must make any claim after the end of this Agreement. All claims will be verified against Veeva's system records. Should any periods of downtime submitted by Customer be disputed, the Parties shall resolve the dispute in accordance with this Agreement.
Reporting and Claims. To file a claim for extension of Services per Section 6, Client must contact support at xxxxxxx@xxxxxxx.xxx with the following details: o Downtime information detailing the dates and time periods for each instance of downtime during the relevant calendar month. o An explanation of the claim made under this policy, including any relevant calculations. Claims may only be made on a calendar month basis and only for the previous calendar month or part thereof. All claims must be made within 10 days of the end of each calendar month. All claims will be verified against ARC’s system records. Should any claim submitted by Client be disputed, ARC will provide to Client a record of the availability of the Services for the period in question. The record provided by ARC shall be definitive. ARC will only provide records of the availability of the Services in response to valid claims by Client at ARC’s sole discretion. EXHIBIT C Order Form or Statement of Work detailing the specific purchase. EXHIBIT D Tablet Terms and Conditions ARC will provide the equipment specified on the corresponding SOW or Order Form (“Equipment”). Any fees associated with network connectivity will be the responsibility of Client. The following shall apply to the Equipment provided by ARC to Client: ARC shall provide to Client use of ARC-owned Tablet Equipment as follows:
Reporting and Claims a. To file a claim or termination notice with refund claim, as applicable, Customer must include in a written notice the following details: • Downtime information detailing the dates and time periods for each instance of claimed downtime or Average Latency failure, as applicable, during the relevant month (or calendar quarter for termination with a refund claim). • An explanation of the claim made under this Service Level Agreement, including any relevant calculations.
Reporting and Claims
