Response Expectation Table Sample Clauses

Response Expectation Table. The following Response Expectation Table specifies the level of response that will be given to a problem at each step of the process based upon the assigned severity of the problem. The table specifies the maximum amount of time elapsed to complete each step.
Sample 1Sample 2
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Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to respond. Severity Level Criteria Response Time Severity 1 (Critical) The whole System or significant part is non-operative or significantly impaired and cannot be conducted without significant delay, if at all. No known work around is currently available. 30 minutes Severity 2 (Degraded) The System does not function as designed. 1 hour between 9 am and 5 pm on Business Days; 2 hours otherwise Severity 3 (Minimal) This group includes problems that have little or no impact on daily business process * 1 business day *The Parties agree that some Severity Level 3 problems lack commercial justification on which to expend resources and, therefore, may never be resolved.
Sample 1
Response Expectation Table. The following Response Expectation table specifies the level of response that will be given to a problem at each step of the process based upon the assigned severity of the problem. The table specifies the maximum of time elapsed to complete each step. Escalation Response Expectation Table Severity Step 1 (Identify) Step 2 (Temporary Step 3 (Fix) Fix) 1 (Critical) [***] minutes Immediate and continuing best efforts Immediate and continuing best efforts
Sample 1Sample 2
Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to complete each of the following steps. Severity Level Gold Response Time Platinum Response Time Platinum Plus Response Time Resolution Time Severity 1 (Very High) <= 4 hours <= 1 hour <= 30 minutes ASAP Severity 2 (High) 8 hours <= 4 hours <= 4 hours ASAP Severity 3 (Normal) 24 hours 24 hours 24 hours ASAP Severity 4 (Low) 72 hours 72 hours 72 hours As agreed to on a case by case basis* * The parties will jointly agree that some Severity Level 4 problems lack commercial justification on which to expend resources and, therefore, may never be resolved.
Sample 1
Response Expectation Table. The following Response Expectation table specifies the level of response that will be given to a problem at each step of the process based upon the assigned severity of the problem. The table specifies the maximum amount of time elapsed to complete each step. Escalation Response Expectation Table Severity Step 1 (Identify) Step 2 (Temporary Fix) Step 3 (Fix) 1 (Critical) 30 minutes Immediate and continuing best efforts Immediate and continuing best efforts 2 (Degraded) 1 hour during normal business hours, 2 hours otherwise 5 calendar days Within 15 calendar days 3 (Minimal) 1 business day Worked on a time available basis As appropriate
Sample 1

Related to Response Expectation Table

  • Timeline Contractor must perform the Services and deliver the Deliverables according to the following timeline: • •

  • Forecast Customer shall provide Flextronics, on a monthly basis, a rolling [***] forecast indicating Customer’s monthly Product requirements. The first [***] of the forecast will constitute Customer’s written purchase order for all Work to be completed within the first [***] period. Such purchase orders will be issued in accordance with Section 3.2 below.

  • Form Satisfactory, Etc (a) All of the policies of insurance referred to in this Article 13 to be maintained by Lessee shall be written in a form, with deductibles and by insurance companies satisfactory to Lessor. Lessee shall pay all of the premiums therefor, and deliver such policies or certificates thereof to Lessor prior to their effective date (and, with respect to any renewal policy, thirty (30) days prior to the expiration of the existing policy), and in the event of the failure of Lessee either to effect such insurance as herein called for or to pay the premiums therefor, or to deliver such policies or certificates thereof to Lessor at the times required, Lessor shall be entitled, but shall have no obligation, to effect such insurance and pay the premiums therefor, and Lessee shall reimburse Lessor for any premium or premiums paid by Lessor for the coverages required of Lessee under this Article 13 upon written demand therefor, and Lessee’s failure to repay the same within thirty (30) days after Notice of such failure from Lessor shall constitute an Event of Default within the meaning of Section 16.1. Each insurer mentioned in this Article 13 shall agree, by endorsement to the policy or policies issued by it, or by independent instrument furnished to Lessor, that it will give to Lessor thirty (30) days’ written notice before the policy or policies in question shall be materially altered, allowed to expire or canceled.

  • Notice, Etc All notices and other communications provided for hereunder shall be in writing and shall be delivered by hand or overnight courier service, mailed by certified or registered mail or sent by facsimile or email, as follows:

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Notice of Completion The Interconnection Customer shall notify the Transmission Provider and the Interconnected Transmission Owner in writing when it has completed construction of (i) the Customer Facility;

  • Progress Report 10.1 If required, you shall submit progress reports in connection with the Service (“Report”) on at least a monthly basis, or as we may require. The Report shall include a summary of the activities and accomplishments during the previous reporting period.

  • Annual Compliance Statement Within 80 days after the end of each year (commencing with the year specified in the Adoption Annex) the Issuer will deliver to the Indenture Trustee and the Credit Enhancer an Officer's Certificate stating, as to the Authorized Officer signing the Officer's Certificate, that:

  • Satisfactory Completion of Due Diligence The Company and the Shareholders shall have completed their legal, accounting and business due diligence of the Parent and the results thereof shall be satisfactory to the Company and the Shareholders in their sole and absolute discretion.

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