Response Time Commitment. (1) If PBI determines that on-site service is necessary, PBI will use commercially reasonable efforts to have a service technician on-site (during Normal Working Hours only) within 4 hours or 8 hours, as specified on the Order, after PBI has determined that it cannot resolve the issue remotely (the “Response Time Commitment”).
Response Time Commitment. The following table sets forth percentage of responses (all request types) that must be received within the associated time limit (excluding requests submitted during Scheduled Platform Maintenance): Percentage of Responses Response Time 100% 10 seconds 95% 5 seconds 90% 3 seconds
Response Time Commitment. Versasec commits to respond to a LICENSEE helpdesk, following the intervention plan and depending on the option subscribed by the LICENSEE, within the Time Frame set out below: CSR Severity Response Time (Working time) Urgent < 4 working hours High < 8 working hours Normal < 16 working hours Low < 24 working hours
Response Time Commitment. The Sites and the Software will be monitored and managed to ensure that on a monthly basis, the response time to users will not exceed a level to be agreed on by the Project Managers pursuant to the agreement to be made by them pursuant to paragraph 2.1(b) of Schedule A with respect to the scope and functionality of the production site.
Response Time Commitment. For all support issues relating to keylight Production Tenants, keylight will respond in accordance with the following table. Severity Level Response Commitment 0 2 Hours (seven days per week)
Response Time Commitment. 2.2.9 Provide prior and on-going Incident activity, when applicable.
Response Time Commitment. DR shall provide its e-commerce platform on which each of the Cart and Checkout commerce solution in the Territory is hosted with an average Load Time for the Initial Page of no more than [*] seconds, measured on a calendar month basis. Initial Page shall mean the first page of each Cart and Checkout commerce solution, which shall either be the Cart page or End User information page in a given Transaction. Response Time shall mean the total time of a typical HTTP interaction, inclusive of the DNS resolution time through the first byte (packet) of HTML response, for retrieving a web page as calculated by the following:
