Response Commitment. Written responses promised by one party during such meetings on items raised by the other party will be submitted to the other party within fourteen (14) calendar days after such meetings.
Response Commitment. Nexsan will acknowledge receipt of End-Customer’s request and begin resolution efforts as described here: xxxxxx.xxxxxxxxxxxxx.xxx/xxxxxxx
Response Commitment. The following Issue Response Times will be provided for all Tickets submitted during standard business hours: Monday through Friday, excluding all Federal Holidays, from 9am-5pm ET. For any tickets submitted outside of standard operating hours, the First Response Time Commitment begins on the first standard business hour following Ticket submission. Sev-1 (Critical) Sev-2 (High) Sev-3 (Moderate) Sev-4 (Minor) One (1) Business Hour Four (4) Business Hours One (1) Business Day Two (2) Business Days Severity Level First Response Time
Response Commitment. With this agreement, the Consultant commits to provide pre-trained and pre-designated staff individuals to respond to the Owner as the first priority in the event of a declared emergency as a result of an earthquake or other natural disaster. The Owner agrees to pay the Consultant an annual retainer for this commitment and for future update services as described. The retainer amount will be reviewed annually and adjusted as agreed between the parties if necessary. Post-disaster Evaluations: As will be described in the program and the Building Information Files, the Consultant’s primary and alternate Building Safety Evaluators will be identified for each of the buildings. In the event of an earthquake, the evaluators will perform the following tasks: Arrive at the facility and begin evaluations within 8 hours of daylight after the event. Coordinate evaluations with the Owner, if possible. The Evaluator will make all best efforts to notify the Owner, in the event communication is not possible, will proceed with the evaluation of the buildings. Consultant will wait for the Owner’s clearance before entering any facilities that are not previously included in the program. Contact the Owner and/or the AHJ Official immediately if any building or area (including sidewalk, street, or parking area) presents a public safety hazard or if an emergency demolition or shoring permit is needed. Perform an ATC-20 Post-Earthquake Detailed Evaluation Safety Assessment of all included buildings. Post the buildings with ATC-20 placards as appropriate. The placards will be placed at the main entry of the building or at all entrances of multi-entrance buildings. Facilitate repairs/temporary measures as required. Communicate with the AHJ Official as required. Stay in constant communication with the Owner’s Emergency Operations Center as needed. Make recommendations for any repair/temporary measures and remain present as required for observations of those measures. If required by the Owner or by the AHJ, perform and submit an ATC-20 Post-Earthquake Detailed Evaluation Safety Assessment report of all buildings within 72 hours of a declared emergency. Annual Program Update On an annual basis, the Owner or their representatives will annually report changes to the buildings, and/or changes in building owner personnel or Building Safety Evaluators, and complete any City-required or Owner requested training. As part of the Consultant’s commitment to the Owner, the Consultant will work wit...
Response Commitment. We will make all reasonable efforts to respond to tickets within 1 UK working day, however it should be noted that the complexity of tickets may vary and therefore resolution times cannot be guaranteed.
