Seller Support. All initial inquiries for support from Distributor shall be made to Seller by emailing xxxxxxx@xxxxxxxxx.xxx or via direct phone access. Access to support outside of Seller’s primary business hours of support will be made available on a best effort basis and is not guaranteed. Primary business hours are defined as Monday through Friday, 8:00am to 5:00pm Pacific Time, excluding Seller-observed holidays.
Seller Support. A. As per the Operating and Maintenance Contract, for a the period set forth in the Operating and Maintenance Agreement, the Seller will make available to the Purchaser replacement parts and repair service for the System as may be reasonably necessary for its operation, maintenance or repair, with exception of the composite alloy rods. Where identical parts cannot be supplied, the Seller shall provide fully compatible parts with characteristics equal or superior to those originally provided by the Seller. Such parts and services shall be provided under commercially reasonable conditions of price and delivery as set forth in more detail in the Operating/Maintenance Contract.
B. Notwithstanding Article 11(A), if for any reason the Seller or Seller's suppliers intend to cease or ceases manufacturing or having manufactured identical or fully compatible replacement parts, the Seller shall use reasonable efforts to give one year's prior written notice to the Purchaser to allow the Purchaser to order from the Seller any required replacement parts and shall provide full details of the arrangements to provide equivalents.
Seller Support. Buyer agrees to provide Seller with the support services detailed below for those products and contracts in existence with Seller at date of Closing of the Agreement until such time the Seller no longer requires the service. This service shall be at no cost to seller except where detailed in Clause 3 below.
Seller Support. Buyer and Buyer’s employees shall be responsible for migrating the Subject Business and the Seller Customers to Buyer’s systems. Notwithstanding the foregoing, for the six (6) month period following the Closing Date and during the Services Period, in the event Buyer requires minimal transition assistance as described on Schedule 18, attached hereto (the “Transition Services”), from Seller, Seller agrees to provide or cause to be provided such Transition Services to Buyer, at no cost to Buyer; provided, however, that (a) Buyer and Seller shall mutually agree on the scope and time schedule for such Transition Services, (b) Seller shall make its employees available to Buyer on an “as-available” basis such that Seller may prioritize Seller projects or any other projects above the Transition Services to be provided to Buyer; (c) such Transition Services shall be provided on an “as is-where is” basis such that Seller makes no express or implied representations or warranties of any kind whatsoever, including any representations or warranties as to the condition, merchantability, or fitness for a particular purpose, concerning any of the Transition Services; (d) Buyer shall provide any and all equipment, hardware and internet connectivity requirements it may need in connection with the receipt of Transition Services; and (e) Seller reserves the right to stop or suspend the provision of Transition Services in the event Buyer fails to provide the Switching Services.
Seller Support. If requested by Buyer and agreed to by Seller in a Change Order, Seller shall provide technical support to Buyer to assist Buyer to start up, validate and manufacture the Products at Buyer’s facilities. Such services will be paid for by Buyer as provided in a Change Order.
Seller Support. In recognition of the on-going profit share arrangement contemplated by this Agreement, Seller agrees to provide the Manager and other senior level personnel of the Company, as well as the manager and senior level personnel of any New Business, with reasonable access to Mxxxxxx X. Xxxxx, Gxxxxx Xxxxxxxx and Jxxxx X. Xxxxxxxx (for so long as such individuals are employed by the Seller), for the purpose of seeking general business advice and in the case of Mx. Xxxxxxxx, general legal advice and counsel, In addition, the Seller agrees to provide access to, and use of, one office and the conference room (on an as available basis) at the Seller’s office located at 400 Xxxxxxxxx Xxxxxx, Xxxxx 0000, Xxx Xxxx Xxx Xxxx.
Seller Support
