Scheduled and Unscheduled Maintenance Sample Clauses

Scheduled and Unscheduled Maintenance. Scheduled maintenance does not count as Downtime and shall not occur during Business Hours. Scheduled maintenance for the purposes of releasing updates of new functionality shall be communicated by Us at least 7 days in advance. Scheduled maintenance for the purposes of securing business continuity (for example virus protection, security updates or third party release service packs) may however be communicated by Us with less than 7 days’ notice, if it is reasonably expected to be in the interest of Cloud Service users in general. We may in Our sole discretion take the Cloud Service down for unscheduled maintenance in which case We will strive to notify You in advance. Such unscheduled maintenance will be counted as Downtime.

Scheduled and Unscheduled Maintenance. Scheduled maintenance does not count as Downtime and shall not occur during Business Hours. Scheduled maintenance for the purposes of releasing updates of new functionality shall be communicated by Medius at least 7 days in advance. Scheduled maintenance for the purposes of securing business continuity (for example virus protection, security updates or third party release service packs) may however be communicated by Medius with less than 7 days’ notice, if it is reasonably expected to be in the interest of Cloud Service users in general. Medius may in its sole discretion take the Cloud Service down for unscheduled maintenance in which case Medius will strive to notify Customer in advance. Such unscheduled maintenance will be counted as Downtime.

Scheduled and Unscheduled Maintenance eLabNext, in its sole discretion, will perform Scheduled Maintenance and Unscheduled Maintenance on eLabNext Software. Maintenance is deemed Scheduled under the following conditions: a) It takes place within the Maintenance Window, scheduled from Monday to Friday between 10 PM and 6 AM, or from Saturday 8 PM to Sunday 10 PM, according to the time zone of Your principal place of business. b) It occurs outside of the standard Maintenance Window but is announced at least two full business days prior to the maintenance activity. eLabNext aims to provide at least one week's notice whenever possible. It is conducted outside of the Maintenance Window with Your explicit approval, allowing for flexibility in scheduling to accommodate special circumstances or urgent needs. Scheduled maintenance does not count as Unplanned Downtime for the purposes of calculating a Service Credit. In case of an Urgent issue that requires immediate intervention, eLabNext, in its sole discretion, may take the Service down for Unscheduled Maintenance. In that event, eLabNext will attempt to notify Customer in advance via email to the email address(es) of the Authorized User(s) designated by You. Unscheduled maintenance will be included in Unplanned Downtime and counted against the Service Availability.

Scheduled and Unscheduled Maintenance. Scheduled maintenance time does not count as downtime. Maintenance time shall be considered Scheduled Downtime if it is communicated in accordance with Section 3 of this Exhibit B below at least forty-eight (48) hours in advance of the maintenance time. The window for Scheduled Downtime (excluding Force Majeure Events and emergency maintenance) is 11:00pm Friday –

Scheduled and Unscheduled Maintenance. PORTAL ONE will occasionally perform maintenance activities in order to maintain or improve Service. These activities include, without limitation, tests, adjustments and inspections, and substituting, changing or rearranging equipment or facilities. These activities will occur both on a scheduled basis and in response to unanticipated Service-affecting events. PORTAL ONE will use commercially reasonable efforts to restrict these activities to times outside of normal business hours. However, there may be times when circumstances require that they be performed during business hours. PORTAL ONE will use commercially reasonable efforts to provide you with reasonable notice of Service- affecting activities that occur in the normal operation of our business.

Scheduled and Unscheduled Maintenance. Touchstream may carry out the following maintenance on the Software and systems providing the Service, on the following terms, during which time access to the Service will not be possible: Scheduled maintenance – on 14 days’ written notice to the Customer. The Customer may request to schedule a different day to that specified in the notice, and Touchstream will use commercially reasonable efforts to accommodate that request. Touchstream will use commercially reasonable efforts to restrict the maintenance to the hours of 12.01am to 6.01 am in the time zone where the Customer’s main office is located. Unscheduled maintenance – from time to time event impact or performance issues may require Touchstream to undertake investigation and correction measures which necessitate the temporary cessation of the Service. In that event, Touchstream will email the Customer’s support personnel at the designated email address to advise of the maintenance requirement and provide updates as they become available. Touchstream will use commercially reasonable efforts to minimize the resulting disruption to the Service.

Scheduled and Unscheduled Maintenance i. Moovweb performs system maintenance on the Moovweb Service on a regular basis to ensure the high quality of the Moovweb Service and Moovweb will use commercially reasonable efforts to perform all maintenance during its pre-­‐ scheduled maintenance windows (“Scheduled Maintenance”). Moovweb will undertake to provide advance notice of Scheduled Maintenance through email, or as otherwise provided by Moovweb in its discretion. ii. Under certain conditions, Moovweb may need to perform urgent or emergency preventative maintenance (“Unscheduled Maintenance”), such as installing security patches. Moovweb may not be able to provide Customer advance notice in cases of Unscheduled Maintenance. This Moovweb Customer Support Policy describes the policies and procedures under which Moovweb provides support services (“Support Services”) to its customers. Support Services are provided pursuant to the Platform Subscription Agreement between Moovweb and Customer (“Subscription Agreement”) and are subject to such Subscription Agreement and this policy. Support Services are provided for the Subscription Term and at the support level(s) specified in the applicable Order Form. Capitalized terms not otherwise defined in this policy have the meanings given in the Subscription Agreement. Moovweb shall provide support to Customer for technical issues with the Moovweb Service described in Section 5 below (“Production Support”) for no additional fee; however, response times and channels vary based on the Moovweb Service subscription package specified on the applicable Order Form (Enterprise, Starter or Developer), as set forth in Section 6 below. Moovweb shall provide Customer developer support services described in Sections 8 and 9 below (“Developer Support”) in accordance with the level of Developer Support specified in the applicable Order Form.

Scheduled and Unscheduled Maintenance. Scheduled Maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer's facilities are connected provided that Customer shall be given at least 15 business days' advance notice of such maintenance activities. Such activities are typically performed during the standard maintenance window on Sundays 00:01 and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer's designated Change Management (“CM”) Single Point of Contact (“SPOC”) on the Customer Support Contact Form and any amendments thereto, by a method elected by XXXXXX (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to PAETEC. Unscheduled maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a customer but introduces a very low risk to services or may lead to a brief service interruption of less than 100 milliseconds. Examples include optical cable splicing, contractor working near PAETEC fiber cables and digging within three meters of a PAETEC fiber cable. In the case of a Threat PAETEC will strive to provide customers with three business days’ advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) PAETEC will make best efforts to provide customers with notice and an estimated time to repair.

Scheduled and Unscheduled Maintenance. Regularly scheduled maintenance time does not count as Downtime. Maintenance time is regularly scheduled if it is communicated at least 48 hours in advance of the maintenance time. Regularly scheduled maintenance time is typically communicated at least a week in advance and will be scheduled to occur outside Business Hours. We may in our sole discretion take the Cloud Service down for unscheduled maintenance and in that event We will attempt to notify You in advance. Such unscheduled maintenance will be counted as Downtime.

Scheduled and Unscheduled Maintenance. 5.1 The Provider shall be entitled to perform scheduled and routine maintenance on the Services, provided that the Provider provides the Customer with prior written notice of such Scheduled Maintenance. 5.2 The Provider shall also be entitled to perform unscheduled maintenance on the Service for emergency purposes only, provided that the Provider provides the Customer with written notification of the unscheduled maintenance.