Scheduled and Unscheduled Maintenance. Scheduled maintenance does not count as Downtime and shall not occur during Business Hours. Scheduled maintenance for the purposes of releasing updates of new functionality shall be communicated by Us at least 7 days in advance. Scheduled maintenance for the purposes of securing business continuity (for example virus protection, security updates or third party release service packs) may however be communicated by Us with less than 7 days’ notice, if it is reasonably expected to be in the interest of Cloud Service users in general. We may in Our sole discretion take the Cloud Service down for unscheduled maintenance in which case We will strive to notify You in advance. Such unscheduled maintenance will be counted as Downtime.
Scheduled and Unscheduled Maintenance eLabNext, in its sole discretion, will perform Scheduled Maintenance and Unscheduled Maintenance on eLabNext Software. Maintenance is deemed Scheduled under the following conditions:
Scheduled and Unscheduled Maintenance. PORTAL ONE will occasionally perform maintenance activities in order to maintain or improve Service. These activities include, without limitation, tests, adjustments and inspections, and substituting, changing or rearranging equipment or facilities. These activities will occur both on a scheduled basis and in response to unanticipated Service-affecting events. PORTAL ONE will use commercially reasonable efforts to restrict these activities to times outside of normal business hours. However, there may be times when circumstances require that they be performed during business hours. PORTAL ONE will use commercially reasonable efforts to provide you with reasonable notice of Service- affecting activities that occur in the normal operation of our business.
Scheduled and Unscheduled Maintenance. Scheduled maintenance time does not count as downtime. Maintenance time shall be considered Scheduled Downtime if it is communicated in accordance with Section 3 of this Exhibit B below at least forty-eight (48) hours in advance of the maintenance time. The window for Scheduled Downtime (excluding Force Majeure Events and emergency maintenance) is 11:00pm Friday – 3:00am Saturday Pacific Time for use as needed. • In emergency conditions, Mercatus in its sole discretion may take the Services down for unscheduled maintenance and, in that event, will attempt to notify Customer in advance in accordance with the Section 3 below. Such unscheduled maintenance will not be counted against the Service Level Commitment.
Scheduled and Unscheduled Maintenance. Touchstream may carry out the following maintenance on the Software and systems providing the Service, on the following terms, during which time access to the Service will not be possible: Scheduled maintenance – on 14 days’ written notice to the Customer. The Customer may request to schedule a different day to that specified in the notice, and Touchstream will use commercially reasonable efforts to accommodate that request. Touchstream will use commercially reasonable efforts to restrict the maintenance to the hours of 12.01am to 6.01 am in the time zone where the Customer’s main office is located. Unscheduled maintenance – from time to time event impact or performance issues may require Touchstream to undertake investigation and correction measures which necessitate the temporary cessation of the Service. In that event, Touchstream will email the Customer’s support personnel at the designated email address to advise of the maintenance requirement and provide updates as they become available. Touchstream will use commercially reasonable efforts to minimize the resulting disruption to the Service.
Scheduled and Unscheduled Maintenance i. Moovweb performs system maintenance on the Moovweb Service on a regular basis to ensure the high quality of the Moovweb Service and Moovweb will use commercially reasonable efforts to perform all maintenance during its pre-‐ scheduled maintenance windows (“Scheduled Maintenance”). Moovweb will undertake to provide advance notice of Scheduled Maintenance through email, or as otherwise provided by Moovweb in its discretion.
Scheduled and Unscheduled Maintenance. Scheduled Maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer's facilities are connected provided that Customer shall be given at least 15 business days' advance notice of such maintenance activities. Such activities are typically performed during the standard maintenance window on Sundays 00:01 and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer's designated Change Management (“CM”) Single Point of Contact (“SPOC”) on the Customer Support Contact Form and any amendments thereto, by a method elected by XXXXXX (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to PAETEC. Unscheduled maintenance means any maintenance activities performed at the PAETEC point of presence (POP) to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a customer but introduces a very low risk to services or may lead to a brief service interruption of less than 100 milliseconds. Examples include optical cable splicing, contractor working near PAETEC fiber cables and digging within three meters of a PAETEC fiber cable. In the case of a Threat PAETEC will strive to provide customers with three business days’ advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) PAETEC will make best efforts to provide customers with notice and an estimated time to repair.
Scheduled and Unscheduled Maintenance. 5.1 The Provider shall be entitled to perform scheduled and routine maintenance on the Services, provided that the Provider provides the Customer with prior written notice of such Scheduled Maintenance.
Scheduled and Unscheduled Maintenance. All maintenance scheduled in accordance with this SLA does not count as unscheduled service unavailability for purposes of the Commitment.
Scheduled and Unscheduled Maintenance. In accordance with the Change Control Process, Promontory Network will provide advance notice to Company of planned changes expected to result in System unavailability and will work in good faith with Company to minimize any material adverse effects on Company of such unavailability. Promontory Network will also notify Company of unscheduled maintenance that occurs during On-Line Hours. Escalation contacts for scheduled and unscheduled maintenance are those identified in Section 6.1.
