Availability Commitment. SISW will make the PlantSight Services available with an uptime of at least 95% measured per calendar month on the following basis (“Availability Commitment”): Availability Commitment % = Available Minutes - Unscheduled Downtime Minutes The Availability Commitment excludes downtime due to scheduled maintenance. SISW will use scheduled maintenance to apply required patches to the IT infrastructure to ensure the continued security, availability and performance of the PlantSight Services. Scheduled Maintenance shall generally occur only once per month, and PlantSight Services shall not be unavailable for more than 12 consecutive hours. Scheduled maintenance shall (in general) be outside of regular business hours for Central European and lower 48 states North American time zones. Unscheduled Downtime is calculated from the minute it is clearly reported by Customer to SISW until SISW reports the issue as fixed or mitigated. SISW may subtract from the calculated downtime any periods spent waiting for a response from Customer. Only “Critical” incidents, as described below, are considered “Unscheduled Downtime Minutes” in the above Availability Commitment % calculation. The current status of the PlantSight Services is available via web portal at xxxxx://xxxxxx.xxxxxxx.xxx.
Availability Commitment. 2.1 BDQ shall use reasonable endeavours to ensure that the percentage of Uptime for the Hosted Services is at least 99.5% during each calendar month, subject to Clause 4.
2.2 BDQ shall be responsible for measuring Uptime and shall do so using any reasonable methodology.
2.3 BDQ shall report Uptime measurements on a per calendar month basis to the Customer either: (b) in writing, promptly following receipt of a written request from the Customer for such Uptime measurements.
Availability Commitment. The Sites will be monitored and managed to ensure that the Sites will be available 99.5% of the time, excluding the scheduled maintenance periods.
Availability Commitment. The level of operationality of AVISO+ products depends on the type of product and the mission. The core products of space missions (typically level 1 and level 2 geophysical data processed by CNES) are processed by operational ground segments, delivery delays mentioned on the AVISO+ website are defined as mission requirements and all human and material means are used to meet those requirements and avoid delivery delays. Concerning AVISO+ level 3 and level 4 products processed by the multimission SSALTO/DUACS system, they are processed on operational systems and their delivery is considered as operational. AVISO+ Auxiliary products, indicators and in-situ products are updated regularly on a reasonable- effort basis (except MSL considered as operational indicator). For expertise products such as PISTACH, PEACHI, X-TRACK and demonstration products no operational commitment are defined. Mean delivery delays are indicated on the AVISO+ website but they are not a formal commitment from CNES and CTOH as the product processing is made on a reasonable-effort basis. Moreover, some of those products are "research grade products". See the appendix table summarizing operational commitments for more details.
Availability Commitment. Workspot will endeavor to meet the “Monthly Uptime Percentage” (as defined below) for the availability of the Workspot Hosted Virtual Desktop Service to subscribing End Users of at least 99.9% during any calendar month during the Subscription Term (the “Service Commitment”). For purposes of this Availability Commitment: • The Monthly Uptime Percentage is calculated by subtracting the Monthly Downtime Percentage from 100%. • The Monthly Downtime Percentage is calculated by dividing the number of minutes that the Workspot Hosted Virtual Desktop Service is “Unavailable” during the calendar month by the total number of minutes in the month, and converting that fraction to a percentage. • The Workspot Hosted Virtual Desktop Service is Unavailable if it cannot be reached or is not accessible to End Users, excluding unavailability attributable to “Availability Exclusions” described in Section 4 below.
Availability Commitment. The Services shall be available 99.9%, measured monthly, excluding Planned Maintenance or Emergency Maintenance as described below. If Customer requires in writing maintenance specific to Customer outside of Planned Maintenance period, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation. “
Availability Commitment. 3.1 Uptime. symplr will provide Customer with the ability to remotely access the Software (“Availability”) no less than ninety-nine point five percent (99.5%) of the time in any calendar quarter (“Availability Commitment”). Availability will be calculated as follows: ( (Available time – Excused Unavailability) – downtime ) ( Available time – Excused Unavailability ) X 100 = Availability percentage
Availability Commitment. Bentley shall provide System Availability per Table 1 below. Bentley shall measure performance against the Availability Commitment during a calendar month based on the following calculation: Available Minutes − Unscheduled Downtime Minutes Availability % = • Users will be given notice of Maintenance Windows which will be used to apply required patches to the IT infrastructure to ensure the continued security, availability, and performance of the system. Wherever practical, Maintenance Windows will occur outside of Subscriber’s core business hours. • The Availability Commitment excludes downtime due to Scheduled Maintenance. • Unscheduled Downtime is calculated from the minute it is clearly reported by the Subscriber to Bentley, until Bentley reports it fixed or mitigated. Bentley may subtract from the calculated downtime any time waiting for a response from the Subscriber • Only “Critical” Incidents (Table 3 below) will be considered as Unscheduled Downtime in the above Availability calculation. • Where Bentley provides multiple production services, identified by different Universal Resource Locators (URLs), the availability will be calculated for each URL.
Availability Commitment. Except as set forth in Section 9, IT-CNS hereby warrants that the Service shall be available to Authorized Users at least 99.0% of every calendar month (the “Availability Commitment”). IT-CNS shall use commercially reasonable efforts to respond to any reported problems or processing errors within twenty-four (24) hours and shall use commercially reasonable efforts to resolve any problems or processing errors caused by or originating with the Service within twenty-four (24) hours of reported Service unavailability if such Service unavailability is reported during Normal Business Hours. Upon default of the Availability Guaranty, IT-CNS shall provide to Customer processing credit of two percent (2%) for each percentage point below the Availability Guarantee, up to 50% of that month’s processing fees.
Availability Commitment. Foyer is committed to providing a service uptime of 99.9% measured over a calendar month, excluding scheduled maintenance. This commitment ensures that the platform is available for use by our customers at all times, with minimal interruption.
