Service Credit Amounts Sample Clauses

Service Credit Amounts. If Customer detects an Unplanned Disruption or Error in the Services, Customer shall notify Service Provider. If any such Unplanned Disruption or Error prevents Customer from accessing a substantial part or essential feature of the Services (each such event, an “Access Disruption”), Service Provider shall acknowledge (by email) such notice from Customer within the applicable response time set forth in Section III. If, following such a response by Service Provider, and despite commercially reasonable efforts of Service Providers, such Access Disruption continues without a substantially effective remedy and the Services is available for less than 99.5% per calendar month, Customer shall receive, provided that the relevant Error did not result from a Customer Cause, a Service Credit, against its monthly maintenance fees (to be determined on a pro rata basis based on the percentage of down time in any given the calendar month, to be calculated and reasonably determined by Service Provider) as described below:
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Service Credit Amounts. If the Provider fails to respond to a Support Request within the applicable Service Level response time or to Resolve a Support Request within the applicable Service Level Resolution time, the User will be entitled to the corresponding service credits speci!ed in the table below (“Service Credits”), provided that the relevant Error did not result from a User Cause. Severity Level of Error Service Credits For Response Time Service Level Failures Service Credits For Resolution Time Service Level Failures 1 Level 2 Response An amount equal to 3% of the then current annual Support Fee for each hour by which An amount equal to 3% of the then current annual Support Fee for each hour by which Provider’s response exceeds the required Xxxxx 0 Response time. Provider’s Resolution of the Support Request exceeds the required Resolution time.
Sample 1
Service Credit Amounts. If the Provider fails to respond to a Support Request within the applicable Service Level response time or to Resolve a Support Request within the applicable Service Level Resolution time, the Customer will be entitled to the corresponding Service Credits specified in the table below (“Service Credits”), provided that the relevant Error did not result from a Customer Cause. Severity Level of Error Service Credits For Response Time Service Level Failures Service Credits For Resolution Time Service Level Failures Critical No Service Credits are Available for Response Time Service Level Failures. If, having being notified, full resolution is not achieved in 14 days, Licensee may cancel the License for the affected Designated Equipment and receive a refund of 100% of the then current annual Fee for said Designated Equipment. Significant No Service Credits are Available for Response Time Service Level Failures. If, having being notified, full resolution is not achieved in 30 days, Licensee may cancel the License for the affected Designated Equipment and receive a refund of 100% of the then current annual Fee for said Designated Equipment. Minor No Service Credits are Available for Severity Response Time Service Level Failures. No Service Credits are Available for Minor Resolution Time Service Level Failures.
Sample 1
Service Credit Amounts. If IPsoft fails to respond to Your report of a suspected Error within the applicable Service Level response time, You will be entitled to the corresponding service credits specified in the table below ("Service Credits"). Severity Level Service Credits Severity One: Crash An amount equal to 1.5% of the portion of the Maintenance Fee applicable in the current calendar month if IPsoft fails to respond within one (1) business hour. Severity Two: High An amount equal to 0.75% of the portion of the Maintenance Fee applicable in the current calendar month if IPsoft fails to respond within four (4) business hours. Severity Three: Medium An amount equal to 0.25% of the portion of the Maintenance Fee applicable in the current calendar month if IPsoft fails to respond within one (1) business day. Severity Four: Low No Service Credits are available for Severity 4. Severity Five: Customer Caused No Service Credits are available for Customer Cause. G-Cloud 9 Standard
Sample 1

Related to Service Credit Amounts

  • Service Credit Time spent on authorized leaves of absence without pay will count towards seniority, including service credit for annual step increases, layoff purposes, and for computing the amount of vacation leave, provided the employee is properly returned to service and is not serving a probationary period. Employees that do not return to service from a personal leave of absence shall not receive service credit for the time spent on such leave.

  • Service Credits Employees on pregnancy leave shall be entitled to normal accumulation of service credits for the duration of the pregnancy leave.

  • Borrowing of Unearned Vacation Credits With the approval of the Employer, an Employee who has been employed for a period of five (5) or more years may be granted five (5) days from the vacation leave of the next subsequent year.

  • Employer Commitments It is agreed that the institution will make every reasonable attempt to minimize the impact of funding shortfalls and reductions on the work force. It is incumbent upon institutions to communicate effectively with their employees and the unions representing those employees as soon as the impact of any funding reduction or shortfall or profile change has been assessed. If a work force reduction is necessary, the Joint Labour Management Committee will canvas employees in a targeted area or other areas over a fourteen (14) day period, or such longer time as the Joint Labour Management Committee agrees, to find volunteer solutions that provide as many viable options as possible and minimize potential layoffs. Subject to any agreement that the Joint Labour Management Committee may make to extend the period of a canvass, such canvasses shall take place either: • prior to the issuance of lay-off notice to employees under the local agreement, or • by no later than fourteen (14) calendar days following the annual deadline for notice of non-renewal or layoff where a local provision provides for such a deadline, whichever date is later. The union shall be provided with a copy of each final plan for employee labour adjustment.

  • Applicable credit limit Each supplementary cardmember must not carry out card transactions such that the outstanding balance incurred by such supplementary cardmember exceeds the lower of the credit limit assigned to such supplementary cardmember or the account credit limit. The basic cardmember and all supplementary cardmembers must not carry out card transactions such that the total outstanding balance respectively incurred by them exceeds the combined credit limit.

  • Commitment Charge; Credit (a) The Borrower shall pay a commitment charge on the unwithdrawn amount of the Loan at the rate and on the terms specified in the Loan Agreement.

  • Free Credit Balances Your selection of a sweep program above will not be effected until your Account paperwork has been accepted by LPL as being in good order. Until such time, available cash balances (from securities transactions, dividend and interest payments, deposits and other activities) will not be automatically swept and will be held as a free credit balance. A free credit balance is a liability of LPL and payable to the Account on demand. Interest will not be paid to the Account on free credit balances. Unless we hear from you to the contrary, it is our understanding that any free credit balances held in your Account are pending investment. Free credit balances may be used by LPL in the ordinary course of its business subject to the requirements of Rule 15c3-3 under the Securities Exchange Act of 1934. The use of customer free credit balances generally generates revenue for LPL in the forms of interest and income, which LPL retains as additional compensation for its services to its clients. Under these arrangements, LPL will generally earn interest or a return based on short-term market interest rated prevailing at the time. If you are acting on behalf of a Plan, the Responsible Plan Fiduciary agrees that it has independently determined that holding cash balances, pending LPL’s acceptance of the Account, as a free credit balance, which does not earn income for the Plan, is both (i) reasonable and in the best interests of the Plan and (ii) that the Plan receives no less, nor pays no more, than adequate consideration with respect to this arrangement. If the Responsible Plan Fiduciary chooses to avoid holding un-invested cash as a free credit balances, the Plan should not fund the Account until after the Account paperwork has been accepted by LPL as being in good order.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

  • Prior Service Credit A unit employee who has had a break in service shall be credited with prior periods of full-time state employment for leave accrual purposes if that employee's current period of full-time state employment has been three (3) or more continuous years in duration. Only prior periods of full-time state employment of two (2) or more consecutive years in duration shall be eligible for crediting.

  • Vacation Leave Credits ‌ Full-time and part-time employees will be credited with vacation leave accrued monthly, according to the rate schedule and vacation leave accrual below.

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