Service Maintenance/Change Management Sample Clauses

Service Maintenance/Change Management. There is no currently established (“Maintenance Window”). Regular maintenance will occur in scheduled outages with typical 72 hour notice in order to meet established service levels. These activities will render systems and/or applications unavailable for normal user interaction during those timeframes. Specific Service Management responsibilities are detailed in the following table: Service Management Responsibilities Task ESU/ESD CSD ESOD Reports • Provide Patch Updates exception reports to CSD • Consolidate Patch Update Exception to Report to ESOD (Patch Management Team) • Communications with the CSD of all scheduled releases • Prepare Patch Failures List • Provide appropriate notification to the Users for all scheduled maintenance via the Maintenance Calendar, Service Catalog web page or other means as specified in the SLA • Provide the CSD with all available information on Known Errors associated with new releases as well as existing configurations in the field Security • Unlock OU Admin accounts • Create Tier-2 admin accounts across OU’s • Validate OU requests • Administer Tier-3 Admin access process, training and access privileges Appendix OneRequired items for Incidents, Work Orders, and Tasks Assigned CSD Checklist2.xls Appendix Two ‐ Protocols for Non‐CSD Supported TISCOM Products/Services Service Name System Purpose Stake- holders Support Agent Disposition DMDS (Defense Message Dissemination System) Messaging Navy's DMDS is a profiling system that takes a message and forwards it, based on message criteria, to parties that are required to take action on a message. CAMS, ICC TISCOM/ CAMS Forward call to TISCOM GWO for troubleshooting coordination. CENTRIX (Combined Enterprise Regional Information Exchange System) Network/Info rmation exchange CENTRIXS is designed to be a global, interoperable, interconnected, inexpensive, and easy-to- use information sharing system. CENTRIXS is installed in partner nation countries and their military forces after they establish their specific requirements and relate the requirements to the supporting U.S. Combatant Commands. Cutters, D14 TISCOM Forward via ticket to TISCOM EMF FBB Fleet BroadBand Cutter Connectivity Fleet Broadband is used as a backup cutter connectivity solution for larger cutters. 378’s, 270’s and D14 225’s TISCOM Forward via warm transfer to EMF NOC. RELCAN SIPRNET Releasable to Canada SIPRNET interface with allies. NCRADF TISCOM/ NORAD Forward via warm transfer to EMF NOC MDT (Message Distr...
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Service Maintenance/Change Management. All services and/or related components require regularly scheduled maintenance (“Maintenance Window”) in order to meet established service levels. These activities will render systems and/or applications unavailable for normal user interaction for the following locations and timeframes: Location(s): [Location(s)] Timeframe(s): [Timeframe(s)] e.g.: 2:00 a.m., Sundays, U.S. Eastern time

Related to Service Maintenance/Change Management

  • Service Changes PBI may modify its Service by giving written notice to you (a “Service Change Notice”), which will state whether the change is material. After receiving a Service Change Notice, if the change is material, you may terminate Service by giving us a termination notice at the address indicated in Section 21 or you may create a case at xxxxxxxxxxx.xxx/xx/xxxxxxx-xx.xxxx (follow the instructions under “how to create a case”).

  • INTERIM MAINTENANCE PERIOD During the interim maintenance period between obtaining of the completion certificate of Project and formation and operationalization of the Association the Promoter shall through itself or through a facility management company constitute a committee to run, operate, manage and maintain the Common Areas.

  • Preventive Maintenance The Contractor shall provide necessary preventive maintenance, required testing and inspection, calibration and/or other work necessary to maintain the equipment in complete operational condition during the warranty period.

  • Planned Maintenance (a) Sellers may designate up to twenty (20) Days of Planned Maintenance on Sellers’ Facilities during each Contract Year. Sellers shall be entitled to reduce (including down to zero (0)) its Gas scheduling under Clause 8 and Exhibit 3 for each Day of Planned Maintenance.

  • Unscheduled Maintenance Unscheduled maintenance may be required to resolve issues that are critical for Customer and/or performance of the Cloud Services. Druva will use its commercially reasonable efforts to notify Customer at least six (6) hours prior to the unscheduled maintenance.

  • Emergency Maintenance LightEdge reserves the right to perform emergency Service maintenance as needed outside the Scheduled Maintenance window, in which case LightEdge will make a reasonable effort to notify the Customer if feasible under the circumstances. Any such maintenance will be considered an “Emergency Maintenance”. All Service SLAs will apply during Emergency Maintenance.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Corrective Maintenance ‌ Corrective Maintenance as referred to herein shall mean Repair and/or Replacement Services. For the purposes of evaluating whether Corrective Maintenance qualifies as either Minor or Major Corrective Maintenance, the Contractor shall calculate the total cost of the Corrective Maintenance in accordance with the following formulas, and the cost shall be calculated per Repair Item which shall be compared to the Major/Minor Corrective Maintenance Threshold listed in Table 2. Total Cost of Repair Item = (Labor Cost) + (Material Cost) Where: Labor Cost = (H) x [(1 + LMR/100) x (PWR + SB)] H = Number of labor hours needed to complete the Corrective Maintenance LMR = Labor Markup Rate (%) PWR = Prevailing Wage Rate SB = Supplemental Benefits Material Cost = (Cost of Materials) x (1 + MMR/100) Where: MMR = Materials Markup Rate (%) The Contractor’s Monthly Maintenance fee shall include, but is not necessarily limited to, all preventative maintenance service and all corrective maintenance service with a total cost (labor and materials) less than or equal to the thresholds listed in the following table, which shall be referred to as ‘Minor Corrective Maintenance: Table 2: Corrective Maintenance Thresholds Lot(s) Type of Equipment Major/Minor Corrective Maintenance Threshold 1 Gearless Traction Elevators $2500 1 Geared Traction Elevators $2500 2 Hydraulic Elevators $1000 3 Escalators $2500 4 Wheelchair Lifts $500 4 Stage Lifts $500 4 Dumbwaiters $500 Corrective maintenance work that has a Total Cost that exceeds these thresholds shall be considered Major Corrective Maintenance. The Contractor shall justify all costs for Major Corrective Maintenance to the Authorized User’s satisfaction, and for Repair Items that qualify as Major Corrective Maintenance the Contractor shall be compensated for the full cost of the work unless the corrective maintenance is determined to be the result of the Contractor’s negligence, in which case the Contract shall not be additionally compensated. Prior to performing any Major Corrective Maintenance, the Contractor shall submit a Cost Proposal to the Authorized User for approval. The Cost Proposal shall be a maximum, not to exceed price; shall include all labor and material costs associated with the Major Corrective Maintenance and shall be calculated on a per item basis (like items shall not be combined in the calculation). Upon approval, a letter authorizing the work will be issued by the Authorized User and a copy of such letter must accompany the invoice for the Major Corrective Maintenance services. Please note that if subcontractors are to be used, the requirements of Section 2.22 ‘Subcontracting of Work’ shall be met.

  • Scheduled Maintenance Maintenance window for disruptive work to Service will be limited 12:00 A.M. to 4:00 A.M., Central Daylight Time (CDT), any day with requirement of one (1) calendar week notification to Customer prior to maintenance. LightEdge will send an e-mail notification of such disruptive maintenance to Service to Authorized Contacts of Customer. Once notification is sent to Customer this will be considered a “Scheduled Maintenance”. Any Service SLAs will NOT apply during a Scheduled Maintenance.

  • Maintenance Scheduling The NTO shall schedule maintenance of its facilities designated as NTO Transmission Facilities Under ISO Operational Control and schedule any outages (other than forced transmission outages) of said transmission system facilities in accordance with outage schedules approved by the ISO. The NTO shall comply with maintenance schedules coordinated by the ISO, pursuant to this Agreement, for NTO Transmission Facilities Under ISO Operational Control. The NTO shall be responsible for providing notification of maintenance schedules to the ISO for NTO Transmission Facilities Requiring ISO Notification. The NTO shall provide notification of maintenance schedules to affected Transmission Owners for NTO Transmission Facilities Requiring ISO Notification and Local Area Transmission Facilities pursuant to Section 3.5.3 of the ISO Services Tariff.

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