Settlement of Complaints Sample Clauses

Settlement of Complaints. GRIEVANCE PROCEDURE 1. Should any difference arise between the Employer, Union or Employees regarding the interpretation or application of any provisions of the Agreement, it shall be settled in the following manner: Step 1. Between the Employee, their Union representative, if he or she desires, and his or her employer or employer representative within three (3) working days after the event upon which the grievance is based. Step 2. If the grievance is not settled at Step 1, it shall be reduced to writing five
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Settlement of Complaints. 15.1 Any complaint and/or difference of opinion, which involves the application or interpretation of the terms of this Agreement, shall be handled in the following manner: Step 1 The employee and/or Union representative shall present the complaint in writing (hand or electronic) to the employee’s Step 2 If a satisfactory understanding or adjustment is not reached with the supervisor, the grievance may be presented in writing (hand or
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Settlement of Complaints. All employees must attempt to settle any complaint or dispute directly with their immediate supervisor before proceeding with the Grievance Procedure. CUPE Local 358 -and -The Owners, Strata Plan VIS 1601
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Settlement of Complaints. In cases of objections on the ground of defective quality, HAMELN shall rework or replace at its own discretion the faulty Product as soon as practicable and free of charge, but in no case longer than the normal lead time for such Product. Shortfalls in quantities delivered and quantitative deficiencies shall be made up free of charge. Parties agree that in the event that HAMELN does not acknowledge the defect of such Product which LICENSEE has found to be defective, the Parties shall endeavor to settle such disagreement amicably and constructively between themselves. In the event that the Parties fail to agree within four (4) weeks after HAMELN’s receipt of the notice of defects, the Parties agree to nominate an independent, reputable laboratory, acceptable to both Parties, which shall examine representative examples taken from such consignment, using the methods of analysis laid down in the Registration Dossier or as otherwise agreed upon by both Parties, and the result shall be binding on both Parties. The charges for such examination shall be borne by the Party not prevailing in such dispute.
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Settlement of Complaints. 5.1 Should differences arise between the Credit Union and an employee as to the meaning and applications of this Agreement, the parties shall make an xxxxxxx effort to settle such differences promptly by the grievance procedure set forth below; however, the establishment of the steps
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Settlement of Complaints. Section 1. It is recognized that on occasion a complaint may arise between the Employer and the Union concerning the meaning of application of or compliance with any Article or Section of this Agreement. Section 2. The procedure for the orderly and prompt disposal of complaints shall be as outlined below. This procedure shall be available to the Employer and the Union. A. In the event a complaint arises over the interpretation of this Agreement, the Union Business Representative and the Employer shall meet not later than ten (10) working days after the complaint arises and shall attempt to adjust the dispute. In the event the two (2) representatives are unable to reach a satisfactory solution to the dispute within five (5) working days from the date of their first (1st) meeting, the matter shall be submitted to arbitration by either party. Option: Either party may request mediation prior to submitting to arbitration. Written notice shall be served to the Federal Mediation and Conciliation Service Mediator requesting their services. The notice for mediation shall clearly state the nature of the complaint and the Section or Article of this Agreement alleged to be violated. B. Written notice to arbitrate shall be served by registered mail within three (3) working days after the fifteenth (15th) working day following the date the dispute arose or three (3) working days after the end of the mediation meeting. The notice of arbitration shall clearly state the nature of the complaint and the Section or Article of this Agreement alleged to be violated. C. The Employer or the Union shall request of the Federal Mediation & Conciliation Service to submit a list of five (5) names of suggested arbitrators. Such request to above arbitration service shall include a copy of notice to arbitrate and the complaints. The Employer and the Union shall, within five (5) days after receipt of said arbitrator list, meet and select the arbitrator by alternately striking two (2) names each and the remaining fifth (5th) name shall be the arbitrator accepted by both parties whose decision shall be final and binding on both parties. D. The arbitration board shall consist of two (2) Union representatives, two (2) Employer representatives and the arbitrator. The Union and the Employer representatives shall have no vote on the final decision. E. It is understood and agreed the arbitrator shall not have the authority to modify the terms of this Agreement and shall only render his/her decisi...
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Related to Settlement of Complaints

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Notice of Complaints Each Seller shall promptly notify the applicable Purchaser upon becoming aware of any complaint concerning any Serviced Appointment made by any party to the Serviced Corporate Trust Contracts, any Securityholder, any Credit Enhancement Provider or any rating agency.

  • Grievance Investigations Where an employee has asked or is obliged to be represented by the Institute in relation to the presentation of a grievance and an employee acting on behalf of the Institute wishes to discuss the grievance with that employee, the employee and the representative of the employee will, where operational requirements permit, be given reasonable leave with pay for this purpose when the discussion takes place in the headquarters area of such employee and leave without pay when it takes place outside the headquarters area of such employee.

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

  • Grievance Investigation The Employer agrees to supply to the Union the names of all applicants for a vacancy, or new position in the course of a grievance investigation.

  • Complaints and Appeals As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

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