Settlement of Complaints. 15.1 Any complaint and/or difference of opinion, which involves the application or interpretation of the terms of this Agreement, shall be handled in the following manner:
Settlement of Complaints. GRIEVANCE PROCEDURE
Settlement of Complaints. All employees must attempt to settle any complaint or dispute directly with their immediate supervisor before proceeding with the Grievance Procedure. CUPE Local 358 -and -The Owners, Strata Plan VIS 1601
Settlement of Complaints. In cases of objections on the ground of defective quality, HAMELN shall rework or replace at its own discretion the faulty Product as soon as practicable and free of charge, but in no case longer than the normal lead time for such Product. Shortfalls in quantities delivered and quantitative deficiencies shall be made up free of charge. Parties agree that in the event that HAMELN does not acknowledge the defect of such Product which LICENSEE has found to be defective, the Parties shall endeavor to settle such disagreement amicably and constructively between themselves. In the event that the Parties fail to agree within four (4) weeks after HAMELN’s receipt of the notice of defects, the Parties agree to nominate an independent, reputable laboratory, acceptable to both Parties, which shall examine representative examples taken from such consignment, using the methods of analysis laid down in the Registration Dossier or as otherwise agreed upon by both Parties, and the result shall be binding on both Parties. The charges for such examination shall be borne by the Party not prevailing in such dispute.
Settlement of Complaints. Section 1. It is recognized that on occasion a complaint may arise between the Employer and the Union concerning the meaning of application of or compliance with any Article or Section of this Agreement. Such complaints may arise because of an honest difference of opinion, an error in judgment, an oversight, a misinterpretation or from countless other ways in which there was no intent to cause a misunderstanding. The Employer and the Union desire that such differences be promptly settled so that efficiency may not be interrupted, and morale and earnings of employees shall not be impaired.
Settlement of Complaints. 5.1 Should differences arise between the Credit Union and an employee as to the meaning and applications of this Agreement, the parties shall make an xxxxxxx effort to settle such differences promptly by the grievance procedure set forth below; however, the establishment of the steps in the grievance procedure for the formal handling of grievances shall not prohibit or discourage an employee from discussing such differences outside of the grievance procedure, and it shall not prohibit or discourage the amicable solution of such differences without recourse to the grievance procedure. Any solution reached must be in conformity with the provisions of this Agreement. Step One: The xxxxxxx, with a written request of the aggrieved employee, shall present the grievance verbally to the aggrieved employee’s supervisor within five (5) working days after actual or constructive knowledge of the existence of a grievance, or the matter shall be considered closed. The supervisor shall give his verbal answer to the grievance within five (5) days after the Step 1 meeting. Step Two: If the decision of the supervisor is unsatisfactory, the Union will reduce the grievance to writing which will be signed by the employee. Such grievance will be presented to the Credit Union within five (5) working days of the supervisor’s answer. A meeting shall then be held between the local Union President, the Union xxxxxxx, and the Credit Union President or his designate within five (5) working days after the receipt of the grievance, at a mutually agreeable time and place. A written agenda of the proposed topics to be discussed at this meeting will be submitted to the Credit Union President by the Union President prior to the meeting. There shall be an xxxxxxx effort to settle the grievance at this meeting. In any event, the Credit Union President or his designate shall give his decision in writing within five (5) working days following the meeting. Step Three: If the decision of the Credit Union President is unsatisfactory, the Union shall request in writing within five (5) working days after receipt of the written decision of the Credit Union President, a meeting between the International Union President or his designated representative, the Local Union President, and one other Local Union representative, and a Credit Union representative, and such others as the Credit Union might designate. Said meeting shall be held at the earliest agreed upon date to discuss the grievance and attempt...
