Solution Training Program Goals and Strategy Sample Clauses

Solution Training Program Goals and Strategy. Although training program goals are developed and approved by the customers of the Contractor, the Contractor represents and warrants that this program will , at a minimum, provide support for: (1) Provide training event planning that supports the implementation schedule for the DMV modernization effort; (2) Provide training events that are flexible and recognize the various learning modalities of the DMV employees; (3) Provide skills development for business and operational staff to ensure their competence in the operation and use of CIVLS; (4) Demonstrate that State technical staff has the required skills to maintain CIVLS and to answer end-user questions; (5) Minimize disruptions in services or system responsiveness due to the “learning curve”; and, (6) Re-enforce the business case for changes to the system and new business processes to the operational, administrative, security and technical staff. The Contractor’s CIVLS Solution training program covers the key application components of CIVLS and the 3M Enterprise Motor Vehicle Software Suite, including, but not limited to, the following: Motor Vehicle Registration System (“MOVRS”); Driver Records and Issuance Solution (“DRIVS”); Commercial Transportation Management Solution (“CTRAMS“), as an option; Dealer Licensing and Registration Solution (“DLRS”); and, Accounting Transaction Money Manager ATMM (integration perspective). The courses above shall be customized by the Contractor to reflect State’s business practices. In this regards, multiple modules may be combined into a single class, while other courses, such as CTRAMS or DLRS, remain separate for their particular audiences. Training involves a three-step process to promote optimum learning and retention of system users: Preclass - Training tutorials to introduce the system; Classroom - Hands-on to guide through common transactions; and, The Contractor shall provide the required business and IT training necessary for success by following the instructional systems design analysis, design, development, implementation, and evaluation (“XXXXX”) model. The Contractor has successfully used the XXXXX methodology, an industry best practice, to train its customers on technical implementations and SOA services; including the successful implementation of this model in a similar installation for the State of Iowa.