Support Hours and Response Times Sample Clauses

Support Hours and Response Times. The maintenance and support service is carried out on German working days (Monday to Friday) between 9 am and 5 pm CEST (definition of a Business Day/Normal Business Hours for the purpose of this Agreement). The Supplier will react to queries from the Customer’s Master Users at the latest within one business day. The Supplier will provide a telephone number, email address, and credentials for the Customer’s Master Users to access the Supplier’s issue tracking system immediately without undue delay after this Agreement becomes effective.
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Support Hours and Response Times. General Informer support is available during the following times, excluding Entrinsik holidays: • Phone support: 8 a.m. and 6 p.m. Eastern time, Monday through Friday. • Email support: 8 a.m. and 6 p.m. Eastern time, Monday through Friday. To contact Entrinsik Support, please make use of the following resources: • Email: x0xxxxxxx@xxxxxxxxx.xxx • Phone: 000-000-0000 Email is the preferred method of communication as it allows our support staff to respond to requests more quickly. Entrinsik strives to quickly and effectively answer all questions that may arise from the configuration, implementation, and use of Informer. Entrinsik will respond within 1 business hour to any critical issues received during the times listed above. Non- critical issues will be responded to within 2 business days in order of criticality. Critical issue means a support issue in which Informer (or as applicable the Informer Cloud) is non-operational (i.e., “down”). Customer is unable to execute any reports or access Informer. Non-critical issue means a support issue related to a specific report or feature, or to a general use question, or requested enhancement, with no other Informer functionality impacted. After-hours support may be provided at the current after-hours support rate at time of request, currently US $250 per hour. After hours and holiday support will be provided on a best endeavors basis and depends on the availability of support staff.
Sample 1

Related to Support Hours and Response Times

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Work Week The work week will begin at 12:00 a.m. on Sunday and end at 11:59 p.m. the following Saturday.

  • Standard Work Week The standard work week for full-time employees covered by this Agreement shall be forty (40) hours, exclusive of the time allotted for meal periods, consisting of five (5) consecutive work days followed by two (2) consecutive days off. The week shall commence with the shift that includes 12:01 A.M. Sunday of each calendar week and end at the start of the shift that includes 12:00 midnight the following Saturday. The Employer retains the right to modify the work schedules to meet operational needs.

  • Optional Xactimate Response Attachment (Part 2)

  • Basic Work Week ‌ a) The basic work week of an employee working full- time shall be forty (40) hours consisting of five eight hour days; b) Daily hours of work shall be consecutive with the exception of rest and meal periods. No split shifts shall be worked; c) Employees shall not work longer than their regular, scheduled work day, unless requested to do so by Management; in which event, additional time will be paid at applicable regular or overtime rates. Employees are required to leave the store as soon as it is reasonable to do so.

  • PRICING OF After Hours Coefficient What is your after hours coefficient for the RS Means Price Book for work performed after normal working hours?

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Work Hours Except in emergencies, the standard work week of full-time unit employees shall normally consist of five (5) days of eight (8) hours each, exclusive of lunch hour. Each employee shall be assigned regular starting and ending times, which shall not be changed without prior notice. Should an employee be required to work during his/her lunch hour, the length of such interruption shall be counted as time worked unless other arrangements are made with his/her supervisor.

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