Maintenance and Support Service Sample Clauses

Maintenance and Support Service. Maintenance and Support is included during the License Term. Maintenance and Support is subject to Licensor’s standard terms and conditions for such service.
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Maintenance and Support Service. You may elect to receive updates and other support services for the RSA Software licensed hereunder under a separate maintenance and support agreement by executing such an agreement and paying the applicable fee. All Updates provided to You pursuant to such maintenance and support agreement shall constitute licensed RSA Software under this Agreement, and such Updates shall be governed by the terms hereof.
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Maintenance and Support Service. Xxxxx may, at Xxxxx’x option, offer software maintenance and support services to Customer. Such support and maintenance will be the subject of a separate Software Maintenance and Support Agreement or similar written and signed agreement.
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Maintenance and Support Service. (“The Maintenance and Support Service”) 8.1 During the period of the Contract, in consideration of the payment by the Customer of the annual maintenance charge for The Maintenance and Support Service (as detailed on the Order Form), BMT shall provide the maintenance and support services outlined at Condition 8.2 below to the Customer. The Maintenance and Support Service shall apply only to the Equipment and Services listed on the Order Form and specifically excludes all peripherals or computer add-ons unless expressly listed on the Order Form. 8.2 BMT will provide the Maintenance and Support Service to the Customer on the following basis: 8.2.1 BMT shall provide emergency telephone and email assistance relating to the Equipment and Services listed on the Order Form during BMT’s Business Hours; 8.2.2 Any defects found in any software or Service will be reported to the author/supplier/Service Provider; 8.2.3 The Maintenance and Support Service specifically excludes the cost of upgrading software products to current versions. All media shall be the responsibility of the Customer. 8.2.4 The Customer shall be entitled to request software maintenance assistance at its business premises, and BMT may provide such assistance to the Customer on a chargeable basis for travel, labour and expenses incurred. 8.2.5 All maintenance, repair or replacement will normally be carried out at the Service Point but may be dealt with elsewhere at the option of BMT.
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Maintenance and Support Service. The annual fees for the Standard Maintenance and Support Service – Retail are set forth in Part A of the Schedule. The annual fees for the 24 x 7 Maintenance and Support Service – Retail are set forth in Part B of the Schedule. The customer may change the level of the Maintenance and Support Service by written notice to ElitePOS at least 21 days prior to the expiration of each year of the Term of this Agreement.
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Maintenance and Support Service a. LICENSOR shall provide the technical support services necessary to remedy any operational difficulties attributable to the Software set forth in the Master Software License and Professional Services Agreement. b. LICENSOR’s Support Service Level Guidelines (the “Guidelines”) which defines the support and services provided by LICENSOR is available on LICENSOR’S website at xxxx://xxx.xxxxxxxxxxx.xxx and is incorporated herein as Appendix C in this Agreement. LICENSOR reserves the right to modify the Support Service Level Guidelines from time to time. c. LICENSOR will provide support for software up to 3 versions back or up to 24 months back from the current release, whichever is longer. Releases are designated by the year they are released, and the number of major releases provided in a year. For example a version of XXXX Claims released in May of 2010 would be named 2010-R1, and a version of XXXX Claims released in October of 2010 would be named 2010-R2.
Sample 1
Maintenance and Support Service. 3.1. Contractor shall provide telephone support to the County concerning the use of the Project. 3.2. Contractor shall provide remote diagnostic analysis of software problems via modem and correction of such problems remotely or on-site, if necessary. Contractor will provide without charge all labor and parts for the [ ] Hardware necessary for keeping the System in good working order. 3.3. Contractor shall exercise commercially reasonable efforts to correct any replaceable error in the Proprietary software reported by the County, which causes the Software to fail to operate substantially in accordance with its user manual. Contractor will attempt to correct as soon as possible errors, which cause a Major Malfunction or materially restrict the full use of the Software when used in accordance with its user manual. For such errors, Contractor will use its best efforts to develop a temporary Workaround until a permanent correction can be effected. Temporary workarounds will be made permanent corrections in the next release of the Proprietary software. For other errors in the Proprietary Software, Contractor will use reasonable efforts to include a correction in the next release of the Proprietary Software, which should be issued within six (6) months after discovery of such error. Contractor shall provide all updates, enhancements, and improvements to the Proprietary Software, and installation support without charge. Contractor shall provide release notes and revised documentation therefore. 3.4. Contractor will promptly report errors in Third-Party Software of which it is aware to the publisher of the Third- Party Software for correction. Contractor will, without charge, arrange for the County to obtain promptly and will install all updates, enhancements, and improvements to Third-Party Software and engineering changes to [ ] Hardware which are provided by the third-party publisher or manufacturer. Contractor shall provide the County with release notes and revised documentation therefore, which are provided to it by the publisher or manufacturer. 3.5. Any modification to the Custom Software which is required to ensure compatibility with updates, enhancements, and improvements to the Proprietary Software or Third-Party Software shall be accomplished by Contractor as part of maintenance charge to the County. Any resulting necessary revisions to the documentation for the Custom Software will be furnished to the County without charge.
Sample 1
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Maintenance and Support Service. Unless otherwise set forth in the Applicable Order, Nuance provides maintenance and support services for the products and services during the Service Term at no additional charge. Nuance supplies 7x24 remote support (excluding holidays) using commercially reasonable efforts to diagnose and resolve errors that are reported verbally or in writing. An error is a program malfunction or operation that indicates that a product or service is not executing in accordance with its Documentation. For example, an error may include a “bug” or “crash” in which any component of a hosted service ceases to function. Company agrees to appoint an administrator as the prime contact for Nuance support matters. Nuance will provide question and answer support to the administrator or a temporary designee. The administrator shall be responsible for communicating as needed with Company staff to provide support services directly to the radiologists. If the administrator persistently calls Nuance for question/answer support and has not attended appropriate Nuance training classes, Company agrees to send the administrator to Nuance University classes at Nuance’s then-standard rates, or, alternatively, to meet with Nuance to review the Company’s support methods. The term "persistently" means multiple telephone calls with questions over a period of days. All Maintenance and Support Services shall terminate upon expiration or termination of the Service Term.
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Maintenance and Support Service 
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Related to Maintenance and Support Service

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion. 2. SurgiVision shall be responsible for providing service and support to customers in the United States for ClearPoint Products sold in the MR Guided Stereotactic Placement Field of Use; provided, however, that SurgiVision shall be responsible for attending only the initial clinical cases using the ClearPoint Products (to the extent attendance is requested by the customer). For the avoidance of any doubt, the foregoing obligation does not apply to Integrated Products. To the extent Brainlab has a service package with the end user customer that covers ClearPoint Products (not including Integrated Products), SurgiVision shall be entitled to reasonable compensation from Brainlab under such arrangement in an amount to be agreed. 3. SurgiVision shall provide training on the ClearPoint Products, including joint attendance of SurgiVision and Brainlab personnel in initial clinical cases in the applicable region, to Brainlab personnel to enable Brainlab personnel to provide service and support to customers outside of the United States.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance Scheduling The NTO shall schedule maintenance of its facilities designated as NTO Transmission Facilities Under ISO Operational Control and schedule any outages (other than forced transmission outages) of said transmission system facilities in accordance with outage schedules approved by the ISO. The NTO shall comply with maintenance schedules coordinated by the ISO, pursuant to this Agreement, for NTO Transmission Facilities Under ISO Operational Control. The NTO shall be responsible for providing notification of maintenance schedules to the ISO for NTO Transmission Facilities Requiring ISO Notification. The NTO shall provide notification of maintenance schedules to affected Transmission Owners for NTO Transmission Facilities Requiring ISO Notification and Local Area Transmission Facilities pursuant to Section 3.5.3 of the ISO Services Tariff.

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Maintenance of Services A. Reseller will adopt and adhere to the standards contained in the applicable BellSouth Work Center Interface Agreement regarding maintenance and installation of service. B. Services resold under the Company’s Tariffs and facilities and equipment provided by the Company shall be maintained by the Company. C. Reseller or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by the Company, other than by connection or disconnection to any interface means used, except with the written consent of the Company. D. Reseller accepts responsibility to notify the Company of situations that arise that may result in a service problem. E. Reseller will be the Company's single point of contact for all repair calls on behalf of Reseller’s end users. The parties agree to provide one another with toll-free contact numbers for such purposes. F. Reseller will contact the appropriate repair centers in accordance with procedures established by the Company. G. For all repair requests, Reseller accepts responsibility for adhering to the Company's prescreening guidelines prior to referring the trouble to the Company. H. The Company will xxxx Reseller for handling troubles that are found not to be in the Company's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services. I. The Company reserves the right to contact Reseller’s customers, if deemed necessary, for maintenance purposes.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

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