Maintenance and Support Service. Maintenance and Support is included during the License Term. Maintenance and Support is subject to Licensor’s standard terms and conditions for such service.
Maintenance and Support Service. You may elect to receive updates and other support services for the RSA Software licensed hereunder under a separate maintenance and support agreement by executing such an agreement and paying the applicable fee. All Updates provided to You pursuant to such maintenance and support agreement shall constitute licensed RSA Software under this Agreement, and such Updates shall be governed by the terms hereof.
Maintenance and Support Service. Xxxxx may, at Xxxxx’x option, offer software maintenance and support services to Customer. Such support and maintenance will be the subject of a separate Software Maintenance and Support Agreement or similar written and signed agreement.
Maintenance and Support Service. 3.1. Contractor shall provide telephone support to the County concerning the use of the Project.
Maintenance and Support Service. The annual fees for the Standard Maintenance and Support Service – Retail are set forth in Part A of the Schedule. The annual fees for the 24 x 7 Maintenance and Support Service – Retail are set forth in Part B of the Schedule. The customer may change the level of the Maintenance and Support Service by written notice to ElitePOS at least 21 days prior to the expiration of each year of the Term of this Agreement.
Maintenance and Support Service a. LICENSOR shall provide the technical support services necessary to remedy any operational difficulties attributable to the Software set forth in the Master Software License and Professional Services Agreement.
Maintenance and Support Service. (“The Maintenance and Support Service”)
Maintenance and Support Service. Unless otherwise set forth in the Applicable Order, Nuance provides maintenance and support services for the products and services during the Service Term at no additional charge. Nuance supplies 7x24 remote support (excluding holidays) using commercially reasonable efforts to diagnose and resolve errors that are reported verbally or in writing. An error is a program malfunction or operation that indicates that a product or service is not executing in accordance with its Documentation. For example, an error may include a “bug” or “crash” in which any component of a hosted service ceases to function. Company agrees to appoint an administrator as the prime contact for Nuance support matters. Nuance will provide question and answer support to the administrator or a temporary designee. The administrator shall be responsible for communicating as needed with Company staff to provide support services directly to the radiologists. If the administrator persistently calls Nuance for question/answer support and has not attended appropriate Nuance training classes, Company agrees to send the administrator to Nuance University classes at Nuance’s then-standard rates, or, alternatively, to meet with Nuance to review the Company’s support methods. The term "persistently" means multiple telephone calls with questions over a period of days. All Maintenance and Support Services shall terminate upon expiration or termination of the Service Term.
Maintenance and Support Service
