Support Service Responsibilities. CUSI shall use commercially reasonable efforts to:
(a) respond to and Resolve all Support Requests;
(b) provide access to CUSI’s training and materials;
(c) provide to Licensee all such other services as may be necessary or useful to correct an Error or otherwise fulfill the Support Services, including defect repair, programming corrections, and remedial programming; and
(d) provide maintenance services to Licensee, which may include new version releases, patches, and other items necessary to maintain the Licensed Software.
Support Service Responsibilities. Supplier will:
(a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections and remedial programming;
(b) provide unlimited telephone support 8 a.m. to 7 p.m. Eastern, Monday through Friday;
(c) provide unlimited online support 8 a.m. to 7 p.m. Eastern, Monday through Friday;
(d) provide online access to technical support bulletins and other user support information and forums, to the full extent Supplier makes such resources available to its other customers; and
(e) respond to and Resolve Support Requests as specified in this Section 3.
Support Service Responsibilities. Provider shall:
(a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections, and remedial programming;
(b) provide unlimited telephone support during the hours of 8 a.m. to 6 p.m. CST on Business Days;
(c) Provide online access to technical support bulletins and other user support information and forums, to the full extent Provider makes such resources available to its other customers; and
(d) Respond to and Resolve Support Requests as specified in this Section 6.
Support Service Responsibilities. Service Provider will:
(a) respond to Support Requests in accordance with the Service Levels;
(b) provide responsive telephone or email support as set forth in Section 3.6.
(c) Provide online access to technical support bulletins and other user support information and forums, to the full extent Service Provider makes such resources available to its other customers.
Support Service Responsibilities. The Provider shall:
(a) Correct all Errors in accordance with this schedule, including by providing defect repair, programming corrections, and remedial programming;
(b) Ensure that each of its personnel performing any maintenance and support services are experienced, knowledgeable, and qualified in the use, maintenance, and support of the licensed software;
(c) Provide the Customer with remote assistance in using and operating the Hosted Services and to accept reports of Errors in the Hosted Services;
(d) Provide online access to technical support bulletins and other user support information and forums, to the full extent the Provider makes such resources available to its other customers for services identical to or substantially similar to the Hosted Services; and
(e) Respond to and resolve Support Requests as specified in this Schedule.
Support Service Responsibilities. Supplier will:
(a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections and remedial programming;
(b) provide an initial 1,000 hours of telephone support, twenty-four (24) hours a day, seven (7) days a week excluding major holidays.. Additional telephone support hours can be purchased as stated in Attachment A of Proctor360’s Service Agreement;
(c) provide unlimited online support during proctoring sessions;
(d) provide online access to technical support bulletins and other user support information and forums, to the full extent Supplier makes such resources available to its other customers; and
(e) respond to and Resolve Support Requests as specified in this Section 3.
Support Service Responsibilities. Xxxxxx+Gyr will:
(a) respond to Support Requests in accordance with the Service Levels;
(b) provide responsive telephone or email support as set forth in Section 3.6.
(c) Provide online access to technical support bulletins and other user support information and forums, to the full extent Xxxxxx+Gyr makes such resources available to its other customers.
Support Service Responsibilities. Genesys shall:
(a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections, and remedial programming, as more particularly set forth on Exhibit C;
(b) provide telephone support during the hours of 8 a.m. to 5 p.m. Central Standard time on Business Days in a reasonable manner sufficient to meet the requirements set forth in this Agreement, including Exhibit C; and
(c) respond to and resolve Support Requests as set forth in Exhibit C.
Support Service Responsibilities. THE SWITCH will:
(a) Respond to Support Requests in accordance with the Service Levels; and
(b) Provide responsive telephone or email support as set forth herein.
Support Service Responsibilities. Provider shall:
(a) correct all identified Service Errors that adversely affect Platform functionality in accordance with the Requirements (as defined below), including by providing defect repair, programming corrections, and remedial programming;
(b) provide telephone support to EOHHS (but, for clarity, not Authorized Users or Public Users), which shall be accessed via a number or such other contact information to be made available to EOHHS upon the First Amendment Effective Date and updated from time to time;
(c) provide online access to technical support bulletins and other user support information and forums (if any), to the full extent Provider makes such resources available to its other customers for services identical to or substantially similar to the Platform; and
(d) Respond to and Resolve requests for support (“Support Requests”) as specified in this Exhibit.
