T ECH NICAL SU PPO RT Sample Clauses

T ECH NICAL SU PPO RT. Deloitte understands the criticality of providing a disciplined approach via multiple channels fortechnical support. The following section, describes how we meet the stated requirements: 5.2.1 SERVICE PROVIDER PROVIDES A SERVICE DESK INCLUDING 24X7X365 COVERAGE ACCESSIBLE THROUGH VOICE, EMAIL, WEB, CHAT Deloitte’s robust staffing capabilities are scalable and nimble to meet the needs of a 24x7x365 service desk schedule to support contact center agents when tech-related issues may arise. We can offer tech support through voice/phone, email, web, and chat. While the RFP outlines these hours of operation as a requirement, we acknowledge and can accommodate supporting expanding or contracting operations during emergencies, periods of peak volume (e.g., the summer season, pre-holiday periods, etc.). Increasing staffing and for such peak times may require some prior planning, however, in many instances we are able to modify staffing promptly across expanded hours or schedules. We optimize such a schedule with tiered levels of support. With a tiered approach, all calls and emails will be answered and ticketed for resolution as soon as possible if an issue is raised when SMEs are not available. The Deloitte team brings an organizational structure and a contact center operations plan that not only meet contractual responsibilities, but also increases the effective deployment of resources and simultaneously provide flexibility to ramp up or down in response to fluctuations in inquiry volumes and staff turnover. A key component of our operations approach is using a tiered support structure. Tiered support provides options for clients/applicants, based on their needs and schedule, while aligning them with the right level of service based on their inquiry. In addition to increased efficiencies within contact center operations, we deploy policies and process improvements that encourage more inquiry resolution at the lower tiers, thus freeing up GTA or agency staff to help clients or agents with the more complicated issues. The transfer between contact center agents and the State of Georgia agency staff would also be a smooth process, using both process (warm transfer) and technologies (e.g., screen pops, email ticket tracking). This is especially important for those casesthat require an immediate and direct transfer to the State of Georgia agency staff or GTA. That said, our intention is to limit transfers and hold time in order reduce handle time and customer effort. F...
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The Shares will not be registered under the 1933 Act in reliance upon the exemption from registration afforded by Section 3(b) and/or Section 4(2) and Regulation D of the 1933 Act. This Questionnaire is not an offer of the Shares or any other securities of the Company in any state other than those specifically authorized by the Company. All information contained in this Questionnaire will be treated as confidential. However, by signing and returning this Questionnaire, each Subscriber agrees that, if necessary, this Questionnaire may be presented to such parties as the Company deems appropriate to establish the availability, under the 1933 Act or applicable state securities law, of exemption from registration in connection with the sale of the Shares hereunder. The Subscriber covenants, represents and warrants to the Company that it satisfies one or more of the categories of “Accredited Investors”, as defined by Regulation D promulgated under the 1933 Act, as indicated below: ( Please initial in the space provided those categories, if any, of an “Accredited Investor” which the Subscriber satisfies.) _________ Category 1 An organization described in Section 501(c)(3) of the United States Internal Revenue Code, a corporation, a Massachusetts or similar business trust or partnership, not formed for the specific purpose of acquiring the Shares, with total assets in excess of US $5,000,000. _________ Category 2 a natural person whose individual net worth, or joint net worth with that person’s spouse, at the date of this Certification exceeds US $1,000,000, excluding the value of the primary residence of such person(s) and the related amount of indebtedness secured by the primary residence up to its fair market value. _________ Category 3 A natural person who had an individual income in excess of US $200,000 in each of the two most recent years or joint income with that person’s spouse in excess of US $300,000 in each of those years and has a reasonable expectation of reaching the same income level in the current year. _________ Category 4 A “bank” as defined under Section (3)(a)(2) of the 1933 Act or savings and loan association or other institution as defined in Section 3(a)(5)(A) of the 1933 Act acting in its individual or fiduciary capacity; a broker dealer registered pursuant to Section 15 of the Securities Exchange Act of 0000 (Xxxxxx Xxxxxx); an insurance company as defined in Section 2(13) of the 1933 Act; an investment company registered under the Investment Company Act of 1940 (United States) or a business development company as defined in Section 2(a)(48) of such Act; a Small Business Investment Company licensed by the U.S. Small Business Administration under Section 301(c) or (d) of the Small Business Investment Act of 0000 (Xxxxxx Xxxxxx); a plan with total assets in excess of $5,000,000 established and maintained by a state, a political subdivision thereof, or an agency or instrumentality of a state or a political subdivision thereof, for the benefit of its employees; an employee benefit plan within the meaning of the Employee Retirement Income Security Act of 1974 (United States) whose investment decisions are made by a plan fiduciary, as defined in Section 3(21) of such Act, which is either a bank, savings and loan association, insurance company or registered investment adviser, or if the employee benefit plan has total assets in excess of $5,000,000, or, if a self-directed plan, whose investment decisions are made solely by persons that are accredited investors. _________ Category 5 A private business development company as defined in Section 202(a)(22) of the Investment Xxxxxxxx Xxx xx 0000 (Xxxxxx Xxxxxx). _________ Category 6 A director or executive officer of the Company. _________ Category 7 A trust with total assets in excess of $5,000,000, not formed for the specific purpose of acquiring the Shares, whose purchase is directed by a sophisticated person as described in Rule 506(b)(2)(ii) under the 1933 Act. _________ Category 8 An entity in which all of the equity owners satisfy the requirements of one or more of the foregoing categories. 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