TRANSACTION DISPUTES. 13.1 If You believe You did not authorise a particular transaction or that a transaction was incorrectly carried out, in order to get a refund You must contact Our Customer Services team without undue delay - as soon as You notice the problem, and in any case no later than 4 weeks after the amount of the transaction has been deducted from the Card. We will as soon as practicable, and in any event no later than the end of the Business Day following the day on which We become aware of the unauthorized transaction, refund any unauthorised transaction and any associated transaction fees and charges payable under this Agreement subject to the rest of this clause 13 except in cases where We have a reasonable suspicion that You have acted fraudulently, or have authorised the transaction, in which case We will conduct an investigation as quickly as possible and notify You of the outcome. If the investigation shows that the transaction was indeed unauthorized, we will refund you as set out above in this clause 13.1.
13.2 If a transaction initiated by a retailer (for example, this happens when You use Your Card in a shop) has been incorrectly executed and We receive proof from the retailer’s payment service provider that We are liable for the incorrectly executed transaction, We will refund as appropriate and immediately the transaction and any associated transaction fees and charges payable under this Agreement. We are not liable for any incorrectly executed transactions if we can show that the payment was actually received by the retailer’s payment service provider, in which case they will be liable. [If a transaction initiated by You has been incorrectly executed, We will refund without undue delay the transaction and any associated transaction fees and charges payable under this Agreement except where any payment instructions You gave Us were incorrect, in which case We will make reasonable efforts to recover the funds but may charge You a reasonable fee to cover our administration costs, of which we will notify You in advance.]
13.3 [If You initiate a payment to someone in the EEA and it is received by them later than this Agreement stipulates (clause 4.4), You can notify Us so that We can ask the recipient’s payment service provider to correct the amount of any fees and charges on the account of the recipient (so that it is as if they received the payment on time and are not at a loss).]
TRANSACTION DISPUTES. You acknowledge and agree that any disputes that you may have with an App User about any Transaction will be settled entirely between you and such App User.
TRANSACTION DISPUTES. You are responsible for resolving any disputes between you and its customers involving or relating to the authorization of transactions processed via the Services and your products or services.
TRANSACTION DISPUTES. 4.1 If you dispute any details of a Transaction as recorded on a Contract Note or the details of any instructions given or alleged to have been given, you must notify us in writing of the dispute, giving the following information:
4.1.1 the amount and nature of the disputed Transaction; and
4.1.2 the date and approximate time (if known) on which the disputed Transaction occurred.
4.2 We will investigate the issue(s) in dispute and advise you of the outcome of this investigation within 15 Business Days of receiving the complaint.
4.3 In investigating a dispute, we may refer to any relevant telephone recording.
TRANSACTION DISPUTES. Xxxxx’x only involvement in transactions on the Platform is as a service provider. If a disagreement occurs between you and a third party over a transaction (a “Transaction Dispute”), you and that third party are solely responsible for resolving the Transaction Dispute. Xxxxx disclaims any liability arising out of or relating to a Transaction Dispute and will not mediate, attempt to resolve, or otherwise become involved in any Transaction Dispute.
TRANSACTION DISPUTES. We accept no responsibility for the quality, safety, legality or any other aspect of any goods or services purchased by You with Your Prepaid Product. Any disputes which arise in connection with such purchases must be addressed directly with the merchant providing the relevant goods or services. Once You have used Your Prepaid Product to make a purchase, You cannot stop that transaction. We are not liable for the failure of any merchant to honour Your Card or payment via Your Account.
TRANSACTION DISPUTES. 4.1 If you dispute any details of a Transaction as recorded on a Contract Note or the details of any instructions given or alleged to have been given, you must notify us in writing of the dispute, giving the following information:
4.1.1 the amount and nature of the disputed Transaction; and
4.1.2 the date and approximate time (if known) on which the disputed Transaction occurred.
4.2 We will investigate the issue(s) in dispute and advise you of the outcome of this investigation within 30 Business Days of receiving the complaint.
4.3 In investigating a dispute, we may refer to any relevant telephone recording in accordance with clause 18.
4.4 Clause 22 of these Terms and Conditions sets out our complaints process.
TRANSACTION DISPUTES. You acknowledge and agree that any disputes that you may have with a Cardholder about any Transaction will be settled entirely between you and the Cardholder.
TRANSACTION DISPUTES. 6.1 In the event that the Customer wishes to dispute a transaction charged to the Card Account on the Statement of Account, the dispute is to be notified to the Bank in writing no later than 30 days from the date of the relevant Statement of Account.
6.2 If the Company fails to notify Bank of any queries or disputes within the 30 day period, then the Company agree and acknowledge that all Charges and Transactions which appear on the Statement of Account are true, accurate and correct and hereby waive any right to object, dispute or challenge, in any manner whatsoever, any such Transactions, Charges or amounts. Bank will assume all Charges and Transactions to be true, accurate and approved by the Company and the Cardholder upon the lapse of the said 30 day period.
6.3 The dispute is to be notified to the Bank in the format as specified on the Cardholder Dispute Form that is available on the Bank’s website, in the Bank’s branches or may also be requested for by calling the number specified on the reverse of the Card.
6.4 The Company and the Cardholder must ensure to complete the form in full and provide all supporting documentation that the Bank requests as pertinent to the disputed Transaction Charge and the circumstances thereof.
6.5 Bank is not responsible for goods or services paid for by use of the Card. Once the Cardholder pays for goods or services by his or her Card, the Company may not at any later time cancel any Charge or Transaction without the approval of the Merchant from which he or she purchased the goods or services. Any dispute related to the quality or delivery of the goods or services or otherwise shall be settled directly with the concerned Merchant or service establishment. Bank shall have no direct or indirect involvement in any such dispute. Even if such dispute occurs, the Customer must in all circumstances pay the total amount outstanding as shown on the Card monthly Statement of Account. If such dispute is not approved and settled by the Merchant, the Customer shall be liable to and may not refuse to pay to Bank the value of any Charge or Transaction debited to the Card Account because of such dispute or dissatisfaction or any other matter related to the goods or services paid for by the Card.
6.6 Bank may at its discretion, raise an inquiry on behalf of the Customer or the Cardholder with a Merchant and obtain the relevant supporting documentation for any disputed Transaction(s). Bank reserves the right to debit the Customer’s ban...
TRANSACTION DISPUTES. Any disputes that you may have with a Cardholder about a Transaction will be settled between you and the Cardholder.