TRANSACTION DISPUTES. 13.1 If You believe You did not authorise a particular transaction or that a transaction was incorrectly carried out, in order to get a refund You must contact Our Customer Services team without undue delay - as soon as You notice the problem, and in any case no later than 4 weeks after the amount of the transaction has been deducted from the Card. We will as soon as practicable, and in any event no later than the end of the Business Day following the day on which We become aware of the unauthorized transaction, refund any unauthorised transaction and any associated transaction fees and charges payable under this Agreement subject to the rest of this clause 13 except in cases where We have a reasonable suspicion that You have acted fraudulently, or have authorised the transaction, in which case We will conduct an investigation as quickly as possible and notify You of the outcome. If the investigation shows that the transaction was indeed unauthorized, we will refund you as set out above in this clause 13.1.
13.2 If a transaction initiated by a retailer (for example, this happens when You use Your Card in a shop) has been incorrectly executed and We receive proof from the retailer’s payment service provider that We are liable for the incorrectly executed transaction, We will refund as appropriate and immediately the transaction and any associated transaction fees and charges payable under this Agreement. We are not liable for any incorrectly executed transactions if we can show that the payment was actually received by the retailer’s payment service provider, in which case they will be liable. [If a transaction initiated by You has been incorrectly executed, We will refund without undue delay the transaction and any associated transaction fees and charges payable under this Agreement except where any payment instructions You gave Us were incorrect, in which case We will make reasonable efforts to recover the funds but may charge You a reasonable fee to cover our administration costs, of which we will notify You in advance.]
13.3 [If You initiate a payment to someone in the EEA and it is received by them later than this Agreement stipulates (clause 4.4), You can notify Us so that We can ask the recipient’s payment service provider to correct the amount of any fees and charges on the account of the recipient (so that it is as if they received the payment on time and are not at a loss).]
TRANSACTION DISPUTES. You acknowledge and agree that any disputes that you may have with an App User about any Transaction will be settled entirely between you and such App User.
TRANSACTION DISPUTES. You are responsible for resolving any disputes between you and its customers involving or relating to the authorization of transactions processed via the Services and your products or services.
TRANSACTION DISPUTES. 4.1 If you dispute any details of a Transaction as recorded on a Contract Note or the details of any instructions given or alleged to have been given, you must notify us in writing of the dispute, giving the following information:
4.1.1 the amount and nature of the disputed Transaction; and
4.1.2 the date and approximate time (if known) on which the disputed Transaction occurred.
4.2 We will investigate the issue(s) in dispute and advise you of the outcome of this investigation within 15 Business Days of receiving the complaint.
4.3 In investigating a dispute, we may refer to any relevant telephone recording.
TRANSACTION DISPUTES. Xxxxx’x only involvement in transactions on the Platform is as a service provider. If a disagreement occurs between you and a third party over a transaction (a “Transaction Dispute”), you and that third party are solely responsible for resolving the Transaction Dispute. Xxxxx disclaims any liability arising out of or relating to a Transaction Dispute and will not mediate, attempt to resolve, or otherwise become involved in any Transaction Dispute.
TRANSACTION DISPUTES. If a Cardholder contacts Company to dispute a Transaction on a Card, Company must refer the Cardholder to Apto, and notify Apto immediately. Company is not permitted to adjudicate, attempt to reverse, or otherwise advise Cardholders regarding the validity of a Transaction dispute.
TRANSACTION DISPUTES. Any disputes that you may have with a Cardholder about a Transaction will be settled between you and the Cardholder.
TRANSACTION DISPUTES. You will be responsible for responding to, addressing, and resolving all disputes, returns, reversals, refunds, chargebacks, and adjustments, regardless of reason or timing, arising out of or relating to Transactions (each, a “Transaction Dispute”) in accordance with all Applicable Law, Network Rules, and FI Partner Guidelines. Subject to the foregoing, you will clearly, accurately, and completely disclose your Transaction Dispute policies and procedures. If Xxxxx becomes aware of a Transaction Dispute, then Relay will use commercially reasonable efforts to notify you of such Transaction Dispute as may be required under Applicable Law, Network Rules, or FI Partner Guidelines. In all cases, you will provide Relay with any information, data, and supporting documentation requested by Relay regarding the status and resolution of any Transaction Dispute and will otherwise cooperate with Relay in connection with any Transaction Dispute.
TRANSACTION DISPUTES. We accept no responsibility for the quality, safety, legality or any other aspect of any goods or services purchased by You with Your Prepaid Product. Any disputes which arise in connection with such purchases must be addressed directly with the merchant providing the relevant goods or services. Once You have used Your Prepaid Product to make a purchase, You cannot stop that transaction. We are not liable for the failure of any merchant to honour Your Card or payment via Your Account.
TRANSACTION DISPUTES. Disputes between a Merchant and a Customer must be resolved mutually by both parties. Onepay will not intervene in resolving such disputes other than providing the contact information of each party to the other upon a request. If a Merchant or a Customer is willing to take legal actions against the other in such a dispute, Onepay will provide a Payment Confirmation letter as a legal document confirming the information about the payer and the payee of a particular payment, upon request.
