Level One Support definition

Level One Support means Purchaser’s onsite, first point of contact for reporting and resolving technical and application related issues encountered by users. Purchaser’s Level One Support personnel will escalate issues to Vendor’s Level Two Support as necessary.
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Level One Support means that MSP Reseller shall provide (i) information, by telephone, facsimile and email to MSP End Customers regarding the installation and operation of the Product, and (ii) Virus Pattern Updates to MSP End Customers promptly after Trend Micro makes such Virus Pattern Updates available to MSP. Level One Support also requires that MSP Reseller shall have and maintain a support center manned with sufficient virus alert technical/support contact technicians in order to respond to virus alerts from Trend Micro.
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Level One Support means the support provided directly to End Users, including: (i) distributing new Documentation made available by AV, (ii) remedial maintenance (making the initial response to an End User's service request; call logging; initial information gathering), (iii) verification of End User entitlement to support, (iv) answering basic Product installation, configuration and usage questions; (v) problem isolation, identification and replication, and (vi) performance of data base searches to identify standard problem fixes and work-arounds. AV shall have no responsibility for Level One Support. Level One Support, if any, shall be the sole responsibility of DISTRIBUTOR.
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Examples of Level One Support in a sentence

  • July 18, 2012 Meeting in Omaha – Discussed where the workgroup is on this issue based on the July 2012 Teleconference and went through some examples.

  • Within the course of a Customer request to eXo Support Services, a case will be handled thanks to the following escalation procedure : ● Level One Support means administrative and technical acknowledgement of support requests, documentation of requests, basic troubleshooting, and providing common solutions for issues requiring less than 30 minutes to resolve.

  • Purchaser’s Level One Support personnel will report the problem and both parties will mutually agree on the call priority.

  • The Department shall be responsible for providing Support Services for Level One Support, Level Two and Level Three Support, and shall perform sufficient analysis prior to engaging Support Services for Level Four Support and Level Five Support.

  • These problem management activities require coordination with the designated Level One Support through Level Five Support personnel.

  • Contractor shall adhere to the Initial Response Time applicable to Severity Level One Support through Severity Level Five Incidents as indicated in Exhibit 5.

  • The Department shall be responsible for providing Support Services for Level One Support, Level Two Support, and Level Three Support and shall perform sufficient analysis prior to engaging Support Services for Level Four Support and Level Five Support.

  • These problem management activities require coordination with the designated Level One Support through Level Four Support personnel.

  • Parties to a civil action brought pursuant to this Article shall have the right to a jury trial as provided for by the North Carolina Rules of Civil Procedure.

  • The Department shall be responsible for providing Level One Support through Level Three Support.


More Definitions of Level One Support

Level One Support. Refers to the set of actions that can be carried out by ATS support personnel (including, but not limited to) the collection and identification of errors in records, responses to concerns related to installation, configuration, use, isolation and identification of problems, review of failures for the resolution of known problems based on the analysis of the official documentation by the manufacturer.
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Related to Level One Support

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • CATS+ TORFP means the Task Order Request for Proposals # P00B5400040, dated MONTH DAY, YEAR, including any addenda.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Qualified Medical Child Support Order means a Medical Child Support Order which creates (including assignment of rights) or recognizes an Alternate Recipient's right to receive benefits to which a Participant or Qualified Beneficiary is eligible under this Plan, and has been determined by the Plan Administrator to meet the qualification requirements as outlined under “Procedures” of this provision.

  • Family support services means providing opportunities for

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • LOCKHEED XXXXXX Procurement Representative means a person authorized by LOCKHEED XXXXXX'x cognizant procurement organization to administer and/or execute this Contract.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.