Network Downtime means any interruption of Network Availability. Network Downtime will be deemed to commence and end as reported on UnitedLayer’s monitoring system.
Network Downtime means any interruption of (60) sixty seconds or more in the availability of the connection between (1) the equipment provided by the Customer and the equipment provided by SAVVIS and the Internet. SAVVIS takes no responsibility for the circuit or link between SAVVIS routing equipment and routing equipment owned and maintained by other carriers. Network Downtime cannot result from or for any of the following reasons:
Network Downtime means any interruption in the connection between Equipment and the Internet, attributable to the AOL Network. For the purposes of this SLA, the demarcation point between the AOL Network and the Internet is the point at which AOL transmits content to a Third Party carrier at an AOL border router port; for the avoidance of doubt, the maintenance of the connection between an AOL border router and a Third Party carrier is the responsibility of such carrier and, as a result, is not in AOL’s direct control.
Examples of Network Downtime in a sentence
System unavailability for the purpose of building redundancy or other recovery systems that is approved by County in advance shall not be charged as downtime in computing the Network Downtime.
System unavailability due to Contractor’s equipment failure constitutes Network Downtime.
Region Goal Remedy (Credit is applied to the MRC of the Affected Service)* Intra U.S. Hawaii Alaska 100% Each cumulative 30 minutes of Network Downtime in a given month qualifies Customer for a credit of 5% of the MRCs for affected Service for each affected Customer location.
Customer may terminate Managed Office Essentials Service at the affected location without Cancellation Charges if, in any single calendar month: (a) Network Downtime exists for at least 24 hours in the aggregate; or (b) Network Downtime exists for a period of at least eight consecutive hours.
As long as the System is available over the Internet to at least two other comparable non-County customers (i.e., the System is functioning properly and there are no technical issues with Contractor or the Provider Platform), any inability on the part of County to access the System as a result of a general Internet outage will not be counted toward Network Downtime.
More Definitions of Network Downtime
Network Downtime means a Party is unable to transmit and receive data from another Party or the Platform for any reason, including but not limited to the failure of network equipment or software, scheduled or unscheduled maintenance, general Internet outages, and events of force majeure.
Network Downtime exists when the Transport associated with a Managed Office Essentials seat is unable to transmit and/or receive voice and data. Network Downtime is measured from the time a trouble ticket is opened by either CenturyLink or Customer in the CenturyLink trouble management system to the time the Transport is again able to transmit and receive voice and data to the affected seat(s). Regions include: (a) Intra U.S., which is the continental U.S. CenturyLink IP network, (b) Hawaii, which the CenturyLink Trans-Hawaii IP network to the continental U.S. CenturyLink IP network in the Los Angeles Metro Area, and (c) Alaska, which is the CenturyLink Trans-Alaska IP network to the continental U.S. CenturyLink IP network in the Seattle Metro Area. Regions also apply to the Latency, Packet Delivery and Jitter Goals. Region Goal Remedy (Credit is applied to the MRC of the Affected Service)* Intra U.S. Hawaii Alaska 100% Each cumulative 30 minutes of Network Downtime in a given month qualifies Customer for a credit of 5% of the MRCs for affected Service for each affected Customer location.
Network Downtime is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by DotCom Services (I) Pvt. Ltd., excluding Maintenance, but including managed switches, routers, and cabling.
Network Downtime shall be the time the service is unavailable because of a Network Outage and as further described in Section 3.
Network Downtime means any interruption of Network Availability, other than interruptions due to:
Network Downtime means the total amount of time during any calendar month, measured in minutes, during which the Customer is not able to access the features and functions of the Services, excluding any time that the Services are not available due to (a) a Force Majeure Event, (b) Network Scheduled Maintenance, (c) non-compliance by Customer with any provision of the Agreement or this SLA; (d) actions or inactions of Customer or third parties (including Customer’s employees, agents, contractors, or vendors, including Installer); (e) Customer’s use of the Services after Loop has advised Customer to modify its use of the Services, if Customer did not modify its use as advised; (f) if Customer elects to connect to the Services through its existing Wi-Fi network, performance of Customer’s systems or the Internet; (g) periods of downtime of the EVSE; or (h) outages caused by third-party network connections or utilities, including internet service providers or cellular network providers, or any systemic Internet failures.
Network Downtime shall exist when a particular Customer facility (the “Affected Service”) is unable to transmit and receive data and OneVoice records such failure in the OneVoice trouble ticket system. Network Downtime is measured from the time the trouble ticket is opened to the time the Affected Service is again able to transmit and receive data. LATENCY Applicable Components Goal Actual Latency/Remedy Actual Latency/Remedy Actual Latency/Remedy Broadband IP – Continental US 50 ms 51 – 60 ms / 10% 61 – 80 ms / 25% Greater than 80 ms / 50% LATENCY. The average roundtrip network delay (“Latency”) will be measured on an ongoing basis every 5 minutes to adequately determine a consistent average monthly performance level for Latency at the relevant POPs. Latency performance levels will be provided to the Customer on demand. Latency for other components is calculated as follows: ∑ (Roundtrip Delay for relevant POP-POP trunk) = Latency Total Number of relevant POP-POP trunks PACKET DELIVERY Applicable Components Goal Actual Latency/Remedy Actual Latency/Remedy Actual Latency/Remedy Broadband IP – Continental US 99.50% 99.49% - 99.01% / 10% 99.00% – 90.00% / 25% Less than 90.00% / 50% PACKET DELIVERY. Packet Delivery will be measured on an ongoing basis every 5 minutes to adequately determine a consistent average monthly performance level for packets actually delivered between the relevant POPs. Packet Delivery performance levels will be provided to the Customer on demand. REPORTING Applicable Components Goal Availability/Remedy Broadband IP – Continental US 10 Minutes Each failure to report Service interruption within the applicable timeframes qualifies Customer for one day’s charges pro-rated from the MRC, at a maximum of one such credit accrued per day.