Premier Support definition

Premier Support means additional support services that supplement the Standard Support Services, purchased on an annual basis, that may include a dedicated Technical Account Manager, as further described in an Order Form.
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Premier Support means, in addition to Standard Support, Customer shall receive extended 24 Hour support in respect of PRIO-1 CALLS FOR CHORDIANT’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Premier Support means, in addition to Standard Support, Licensee will receive extended 24 Hour support in respect of PRIORITY ONE CALLS FOR LICENSOR’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Examples of Premier Support in a sentence

  • We offer four (4) levels of Technical Support Services – Standard Support, Extended Support, Premier Support and Elite Support – each of which is provided by us in accordance with and described in the Technical Support Policy.

  • Table 2.1 details the differences between the Standard and Premier Support.

  • Customer Hosted Software licensed on a subscription basis includes Premier Support.

  • For the Engage software solution, Vocera offers Premier Support but not Standard Support.

  • All Solutions offered by AvePoint on a Subscription basis include Premier Support Services during the Subscription term stated in the Order.

  • Post completion of Premier Support Call Centre troubleshooting, if required (as determined by Lenovo), Lenovo will remotely attempt to address and resolve Your Warrantable Incident.

  • Lenovo will use commercially reasonable efforts to ensure the Premier Support Call Centre is responsive to Your calls.

  • Premier Support Service (“Premier Support” or “Premier”) PERFORMANCE OF OTHER VENDORS’ PRODUCTS OR SERVICES.

  • When Extended Support is offered, it is generally available for three years following the expiration of Premier Support and only for the terminal patchset release of a program.

  • Oracle Technical Support Levels Software Update License & SupportProgram releases in the Premier Support phase of Oracle’s product support lifecycle will receive Software Update License & Support.


More Definitions of Premier Support

Premier Support means additional support services provided in addition to Standard Support, consisting of 24/7 availability for any Issue (as defined below) of Severity Level 1. Premier Support is subject to additional fees, which will be set forth in the customer’s order form.
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Premier Support means, in addition to Standard Support, VGC will receive extended 24 Hour support in respect of PRIO-1 CALLS FOR SGC’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Premier Support means the support level as set out in Section 3.
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Related to Premier Support

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Support means interventions provided as a supplement to those regularly provided by the LEA, including services provided in accordance with an IEP, that are designed to meet students’ needs for behavioral, social, emotional, and other integrated student supports, in order to enable students to engage in, and benefit from, the supplemental instruction being provided.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Program Manager means the HCAI manager responsible for the grant program.

  • Classroom teacher means a teacher subject to annual performance evaluation review under the provisions of Education Law Section 3012-c.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Wireless services provider means a person who provides wireless services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Hosting or “Hosted” means the storing of software applications on a hosting provider’s servers, allowing customers to access a software solution or application through the internet.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Child support order means a support order for a child, including a child who has attained the age of majority under the law of the issuing state or foreign country.