Premier Support definition

Premier Support means additional support services that supplement the Standard Support Services, purchased on an annual basis, that may include a dedicated Technical Account Manager, as further described in an Order Form.
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Premier Support means, in addition to Standard Support, Customer shall receive extended 24 Hour support in respect of PRIO-1 CALLS FOR CHORDIANT’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Premier Support means the support level as set out in Section 3.
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Examples of Premier Support in a sentence

  • Premier Support is only available if selected on an applicable Service Order and applying to ALL application services ordered.

  • Premier Support includes the Basic coverage, with hours extended to Global 24x5, excluding weekends and local holidays.

  • Customer shall designate in writing at least one, but no more than three, Customer Contacts who are authorized to communicate with Cincom in connection with the use of the SaaS Services and the provision of Standard Support Services, Extended Support Services, and Premier Support Services.

  • All current standard Government Cloud Premier+ Support customers will migrate to the Government Cloud Plus infrastructure as Government Cloud Premier+ Support is going end of life.


More Definitions of Premier Support

Premier Support means additional support services provided in addition to Standard Support, consisting of 24/7 availability for any Issue (as defined below) of Severity Level 1. Premier Support is subject to additional fees, which will be set forth in the customer’s order form.
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Premier Support means, in addition to Standard Support, VGC will receive extended 24 Hour support in respect of PRIO-1 CALLS FOR SGC’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Premier Support means, in addition to Standard Support, Licensee will receive extended 24 Hour support in respect of PRIORITY ONE CALLS FOR LICENSOR’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Related to Premier Support

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.