Unplanned Outage Time definition

Unplanned Outage Time means all of the following: 2.18.1 With respect to services other than Whois Service and nameserver resolution, the amount of time recorded between a trouble ticket first being opened by the Registry Operator in response to a Service Unavailability experienced by a Registrar through the time when the Service Unavailability has been resolved with a final fix or a temporary work around. This will be considered Service Unavailability only for those individual Registrars impacted by the Service Unavailability; 2.18.2 With respect to services other than Whois Service and nameserver resolution, the amount of time recorded between a trouble ticket first being opened by the Registry Operator in the event of Service Unavailability that affects all Registrars through the time when the Registry Operator resolves the problem with a final fix or a temporary work around; 2.18.3 With respect to all services, the amount of time that Planned Outage time exceeds the limits established in Section 2.10 above; or 2.18.4 With respect to all services, the amount of time that Planned Outage time occurs outside the window of time established in Section 2.10 above.
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Unplanned Outage Time means the amount of time, other than during a Planned Outage, recorded between a trouble ticket first being opened by Registry Operator in response to a Registrar's claim of Service Unavailability for that Registrar through the time when the ticket has been closed. If Registry Operator determines that the incident described by the ticket was not the result of Service Unavailability, the time recorded by the ticket will not count towards Unplanned Outage Time. If multiple Services incur Service Unavailability simultaneously, for purposes of calculating SLA credits, only the Unplanned Outage corresponding to the Service Unavailability that results in the highest Service Level Exception for that month will be considered.
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Unplanned Outage Time means all of the following:
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Examples of Unplanned Outage Time in a sentence

  • Each minute of Unplanned Outage Time subtracts from the available Monthly Planned Outage Time up to 4 hours.

  • If it is mutually determined to be a VNDS problem, the issue will become part of the Unplanned Outage Time.

  • If it is mutually determined to be a Registry Operator problem, the issue will become part of the Unplanned Outage Time.

  • Deriving quality of service metrics for the .org registry uses the following definitions:● 'Core Services': three core services provided by the registry - Shared Registration Service (SRS), Name Service, and Whois Service.● 'Monthly Time-frame': a single calendar month● 'Monthly Unplanned Outage Time': the sum of all minutes of all Unplanned Outage Time during a Monthly Time-frame.

  • Registrar may provide documentation in the form of trouble ticket number(s) issued by the Registry Operator in response to Unplanned Outage Time.

  • Whois Service Total duration of Unplanned Outage Time of the Whois Service must not exceed 90 minutes per Billing Period.

  • RRP Service Total duration of Unplanned Outage Time of the RRP Service must not exceed 60 minutes per Billing Period.

  • Example 3: Registry Operator records 20 minutes of Unplanned Outage Time for the RRP Service.

  • Example 2: Registry Operator records 103 minutes of Unplanned Outage Time for the Whois Service.

  • Detailed Natural ResourcePrescriptionsNA – none proposedAppendix 3.


More Definitions of Unplanned Outage Time

Unplanned Outage Time means all of the following: 1.17.1 With respect to services other than Whois Service and nameserver resolution, the amount of time recorded between a trouble ticket, as provided in Subsections 5.1 and 5.9 of this Exhibit, first being opened by the Registry Operator in response to a Registrar’s claim of Service Unavailability for that Registrar through the time when the Registrar and Registry Operator agree the Service Unavailability has been resolved with a final fix or a temporary work around, and the trouble ticket has been closed. This will be considered Service Unavailability only for those individual Registrars impacted by the outage; 1.17.2 With respect to services other than Whois Service and nameserver resolution, the amount of time recorded between a trouble ticket first being opened by the Registry Operator in the event of Service Unavailability that affects all Registrars through the time when the Registry Operator resolves the problem with a final fix or a temporary work around, and the trouble ticket has been closed; 1.17.3 With respect to all services, the amount of time that Planned Outage time exceeds the limits established in Section 1.10 above; or 1.17.4 With respect to all services, the amount of time that Planned Outage time occurs outside the window of time established in Section 1.10 above.
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Related to Unplanned Outage Time

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Forced Outage means any unplanned reduction or suspension of the electrical output from the Facility resulting in the unavailability of the Facility, in whole or in part, in response to a mechanical, electrical, or hydraulic control system trip or operator-initiated trip in response to an alarm or equipment malfunction and any other unavailability of the Facility for operation, in whole or in part, for maintenance or repair that is not a scheduled maintenance outage and not the result of Force Majeure.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Scheduled Outage means the final outage plan as approved by the RPC as per the provisions of the Grid Code;

  • Unscheduled Outage means an interruption resulting in reduction of the Availability of the Element(s) / Project (as the case may be) that is not a result of a Scheduled Outage or a Force Majeure Event.

  • Outage has the meaning set forth in the CAISO Tariff.

  • Generator Forced Outage means an immediate reduction in output or capacity or removal from service, in whole or in part, of a generating unit by reason of an Emergency or threatened Emergency, unanticipated failure, or other cause beyond the control of the owner or operator of the facility, as specified in the relevant portions of the PJM Manuals. A reduction in output or removal from service of a generating unit in response to changes in market conditions shall not constitute a Generator Forced Outage.

  • Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to:

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Excluded Downtime has the meaning set forth in Section 2 below.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Scheduled Downtime has the meaning set forth in Section 5.2.

  • Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.

  • Response Time means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.

  • Interruption Period shall have the meaning set forth in Section 5 hereof.

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with Schedule 5;

  • Work Day means any day that an Employee is regularly scheduled to work and for which the Employee receives payment from the Employer.

  • Interconnection Activation Date means the date that the construction of the joint facility Interconnection arrangement has been completed, trunk groups have been established, joint trunk testing is completed and trunks have been mutually accepted by the Parties.

  • Commissioning Period has the meaning set forth in Attachment T.

  • Lowest Achievable Emission Rate (LAER) means, for any source, the more stringent rate of emissions based on the following:

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Deactivation Date means the date a generating unit within the PJM Region is either retired or mothballed and ceases to operate.