Verified Outage means a Claimed Outage for a service that has been verified by us.
Verified Outage means a Claimed Outage for a particular IBM Cloud Service that has been verified by us or our subcontractors using monitoring logs of accessibility of the IBM Cloud data centres or any of the IBM Cloud Services.
Verified Outage means a Claimed Outage for a particular Service that has been verified by SoftLayer using its monitoring logs of accessibility of the SoftLayer data centers or any of the Services. Services Commitments Public Network: SoftLayer will use reasonable efforts to provide a service level of 100% for the Public Network. Private Network: SoftLayer will use reasonable efforts to meet the service level of 100% for the Private Network. Customer Portal: SoftLayer will use reasonable efforts to meet the service level of 100% for access to the Customer Portal. Redundant Infrastructure: SoftLayer will use reasonable efforts to meet the service level of 100% for access to the power and HVAC services provided to Customers. SLA Credits For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, SoftLayer shall provide a SLA Credit of 5% of the fees for the relevant Service which was subject to the Loss of Service during the Measurement Period. Any period of Qualifying Outage Minutes for a Service which is less than 30 continuous minutes shall not be eligible for an award of SLA Credits. The Customer cannot combine alleged Claimed Outages for different Services (such as Public Network and Private Network) to meet this calculation. The calculation of SLA Credits for failure of hardware replacement or hardware upgrade shall be as set forth respectively, in Table A and Table B. Approved Procedure Customer is eligible to receive SLA Credit, subject to the following process:
Examples of Verified Outage in a sentence
A Verified Outage begins at the first Claimed Outage from Client as verified by IBM’s monitoring logs as a Verified Outage and ends when the IBM monitoring log shows the IBM SaaS services restored.
More Definitions of Verified Outage
Verified Outage means a claimed outage for a particular service that Xxxxxxxxxx.xxx has verified using its monitoring logs of accessibility of the Xxxxxxxxxx.xxx data center or any of the services.
Verified Outage means a Claimed Downtime for a particular Service that has been verified by Supplier.
Verified Outage means a Claimed Outage for a particular Service that has been verified by Netpros.
Verified Outage means a Claimed Outage for a particular Service that has been verified by TwinStrata.
Verified Outage means a Claimed Outage for a particular Service that has been verified by SoftLayer. Services Commitments Public Network: SoftLayer will use reasonable efforts to provide a service level of 100% for the Public Network. Private Network: SoftLayer will use reasonable efforts to meet a service level of 100% for the Private Network. Customer Portal: SoftLayer will use reasonable efforts to meet a service level of 100% for access to the Customer Portal. Redundant Infrastructure: SoftLayer will use reasonable efforts to meet a service level of 100% for access to the power and HVAC provided to You. SLA Credits For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, SoftLayer shall provide an SLA Credit of 5% of the fees for the relevant Service which was subject to the Loss of Service during the Measurement Period. Any period of Qualifying Outage Minutes for a Service which is less than 30 continuous minutes shall not be eligible for an award of SLA Credits. Claimed Outages for different Services may not be combined to meet this calculation. SLA Credits for failure of hardware replacement or hardware upgrade are calculated as set forth in Tables A and B. Approved Procedure You are eligible to receive SLA Credit, subject to the following process:
Verified Outage means a claimed outage for a particular service that has been verified by Resi Media using its monitoring logs of accessibility of the Resi Media delivery network or any of the services. Services Commitments Customer Portal: Resi Media will use reasonable efforts to meet the service level of 100% for access to the Customer portal.
Verified Outage means a Claimed Outage for a particular Service that has been verified by SoftLayer using its monitoring logs of accessibility of the SoftLayer data centers or any of the Services. Services Commitments Public Network: SoftLayer will use commercially reasonable efforts to provide a service level of 100% for the Public Network. Private Network: SoftLayer will use commercially reasonable efforts to meet the service level of 100% for the Private Network.