CALL CENTRALIZATION PROCEDURES Clauses Exemplaires

CALL CENTRALIZATION PROCEDURES. The Customer's certified employees will be responsible for centralizing and responding to Requests. In no case shall the Customer's other users be able to directly access support Services. In the event that the Customer's certified employees could not deal with a Request, only them shall be entitled to contact ▇▇▇▇▇'▇ services and forward the answers provided by Cegid to the Customer's other users. The Customer is informed and agrees that Cegid will monitor the names of the Customer's certified employees during and after contact with its services.