Ability to Provide Service. The Committee will evaluate the Applicants' ability to meet the Owner's timetable and to provide for any special or unique requirements of the consulting services to be provided including a typical project time line of activities through project completion. The Applicants should be asked to discuss their ability to fulfill each project requirement and to describe all other projects on which team members are currently involved. Results of reference checks are considered in this category. It is the responsibility of the applicant to verify contact information for all references listed on the FIUPQS is up to date at the time of the application. The preferred method of communication with the references is via email.
Ability to Provide Service. Minimum requirements If the manufacturer is the bidder, they must have an authorized warranty service outlet for the apparatus and pump being bid. A copy of a certified letter or certificate from the manufacture showing who the authorized service center and their location, must be provided in the bid package. The service center must be authorized by the manufacturer and cannot be a local shop loosely contracted to provide manufacture service. If the manufacture is the bidder, they must have a factory parts center available at the authorized service center. Factory Authorized Service for the chassis, apparatus and pump being provided must be available in the purchaser's fire station. Bidder or representative shall maintain a fixed service base within 125 miles of the purchaser's fire station. This facility must provide heated, protected, indoor storage for the apparatus while service is being performed. Bidder or representative must, in addition, have at least two mobile service vans with service and maintenance supplies and tools to perform normal maintenance and repairs in the purchaser's fire station. The bidder or representative shall employ on a full-time basis a minimum of three mechanics who are factory trained in the service and repair of the chassis, apparatus and the fire pump and if applicable, aerial device being bid. A list of employees must be provided and showing each certified training. Bidder or representative shall through own facilities or through closely controlled sublet facilities be capable of providing all warranty maintenance and service required on the apparatus being bid within a 125-mile radius of the fire station of the purchaser. Bidder shall pick up from the fire station and return the apparatus from the service center if the apparatus warranty cannot be completed in the station for the duration of the warranty period at their labor expense. NO EXCEPTIONS. Bidder or representative shall respond to all "out of service" service calls within 24 hours of notification by the purchaser. Bidder must provide details of manufacture technical support available. Bidder must provide a list of available manufacturing training programs for the fire department and the city employees. Bidder must produce a list of seven customers that have used the factory authorized service center for warranty work. All NFPA required documentation and certifications shall be supplied with the apparatus at the time of delivery. QUESTIONS/ADDENDUM REGARDING SP...
