After hours/Holiday Sample Clauses

After hours/Holiday. Weekend support: If the request for a support call is made outside the aforementioned normal hours, a callback will be made no later than the next business day. If the County has a Priority 1 issue, County will need to state the issue and severity in its e-mail or voicemail. County’s issue will be escalated to the on-call Technical Support Engineer who will respond to the issue within 4 hours, at which time a status update in the form of a telephone call or e-mail will be made to the reporting party. Status updates will be made every 4 hours until the issue is r esolved to the County’s satisfaction. SUPPORT CLASSIFICATIONS  Priority 3 – Product feature and/or administration questions (Low severity).  Priority 2 - Minor feature/product failure, convenient workaround exists. This may require servicing or repair of one or more components. If service or repair is required, Contractor will issue an RMA number and instruct County representative to return the defective components to Contractor or a designated service center or third party provider. Advance replacement of components will be at the discretion of Contractor.  Priority 1- Product or major feature failure or data corruption. The system is not operational or useable by County. Resolution times may vary depending on the nature of the problem and County representative’s availability. Upon notification, Contractor will continue to provide technical support and corrective actions to resolve the issue. Status updates will be made every 4 hours until the issue is resolved to the County’s satisfaction at which point the County will request that the trouble ticket be closed.
Sample 1
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Related to After hours/Holiday

  • Annual Holidays (i) On completion of 12 months continuous service an employee shall be entitled to annual paid leave of 4 working weeks.

  • Paid Holidays – Long Weekends (a) When an employee is scheduled to work a weekend where a paid holiday falls on the Monday or the Friday, the Employer shall endeavour to also schedule the employee to work the paid holiday.

  • Saturdays, Sundays, Holidays, etc If the last or appointed day for the taking of any action or the expiration of any right required or granted herein shall not be a Business Day, then such action may be taken or such right may be exercised on the next succeeding Business Day.

  • Statutory Holiday All time worked on such Statutory Holidays as are provided for in this Agreement shall be considered as overtime and shall be paid at two hundred percent (200%) of the employee's regular straight-time rate, or the employee may elect to be paid straight-time rates for the overtime hours and take an equal number of hours as time off. Such time off must be taken according to a schedule acceptable to the employee's Supervisor within thirty (30) days of the end of the pay period in which the overtime was worked.

  • Holiday Week In the event that a holiday is celebrated during the week (Monday through Friday), the remaining four days of the week may be worked as a four ten shift at the straight time rate on a voluntary basis with three (3) days’ notice to the Union. In the event the job is down due to weather conditions, then Saturday may, at the option of the Employer be worked as a voluntary make-up day at the straight time rate.

  • Legal Holidays In any case where the date on which any payment is due shall not be a Business Day, then (notwithstanding any other provision of the Notes or this Indenture) payment need not be made on such date, but may be made on the next succeeding Business Day with the same force and effect as if made on the date on which nominally due, and no interest shall accrue for the period from and after any such nominal date.

  • Civic Holiday Labour Day Thanksgiving Day Christmas Day (December 25) Boxing Day (December 26) In addition to the above noted holidays, full-time employees will be eligible for two (2) floating holidays. The float holiday will be scheduled at a mutually agreeable time prior to the end of the calendar year.

  • GENERAL HOLIDAYS 13.01 The following days shall be recognized and considered as paid general holidays: New Year's Day Labour Day Xxxxx Xxxx Day Thanksgiving Day Good Friday Remembrance Day Victoria Day Christmas Day Canada Day Boxing Day Xxxxx Xxx Day and any other day or portion of a day designated as a paid holiday by the Civic, Provincial or Federal Government.

  • STATUTORY HOLIDAYS 12.01 The following holidays shall be recognized as legal holidays: New Year’s Day Labour Day Good Friday Thanksgiving Day Victoria Day Christmas Day Dominion Day Boxing Day Civic Holiday

  • Statutory Holiday Pay Employees who qualify for statutory holiday pay shall be paid an average day's pay on the Statutory Holidays above, based on the following: amount paid / days worked. “Amount paid” is the amount earned by the employee for work done during the thirty (30) calendars day period preceding the statutory holiday, including vacation pay but excluding overtime pay. “Days worked” is the number of days the employee worked or earned wages during that thirty (30) calendar day period.

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