APPLICATION SOFTWARE SUPPORT Clause Samples
The Application Software Support clause defines the obligations and procedures for providing technical assistance and maintenance for software applications. Typically, this clause outlines the types of support services offered, such as troubleshooting, bug fixes, and updates, and may specify response times or support channels like email or phone. Its core practical function is to ensure that users have reliable access to help and ongoing maintenance, thereby minimizing downtime and addressing issues efficiently.
APPLICATION SOFTWARE SUPPORT. The Contractor’s System shall be flexible such that it can be continually enhanced and improved. Ongoing technical support which provides analysis, suggested improvements, problem resolution and operations monitoring is essential. Ad hoc reports, special data requirements, new changes to the application and new subsystem development shall all be required during the life of the contract.
APPLICATION SOFTWARE SUPPORT. 6.1 Support is for Sage Software and/or Applications only.
6.2 Technical support will only be supplied so long as the Software and/or Application is used under conditions for which the Software and/or Application is designed.
6.3 The technical support provided under this Agreement is limited to telephone, email or self- service support of the Software by Sage during Business Hours. If you require any additional technical support, outside Business Hours, Sage may provide that support to you at its then current rates for such services.
APPLICATION SOFTWARE SUPPORT a. General: IBM will provide ongoing support for only the Supported Software identified in Schedule G, Appendix G-2.
APPLICATION SOFTWARE SUPPORT. (a) The Access Group will provide support associated with the Access Hosted environment and the Access Handisoft application.
APPLICATION SOFTWARE SUPPORT. Support for applications software listed in the Support Plan includes remote or onsite diagnosis and troubleshooting of Major and Minor Application Failures. Mitel will use commercially reasonable efforts to restore the application software to substantial compliance with applicable manufacturer specifications, including the following: developing work-around directions; updating application software documentation; and updating software, which includes maintenance fixes. Mitel will replace any software media or documentation that is defective in material or workmanship. Support for application software does not include (i) remedies for cosmetic software bugs that do not cause material deviation from the manufacturer’s specifications or (ii) application software upgrades (which include additional application enhancements and functionality beyond software updates or maintenance fixes) unless Mitel determines that an upgrade is necessary to resolve the Application Failure.