Technical Support Response Times Sample Clauses

Technical Support Response Times. Once Axtel has opened a CRN at the Airspan' Call Center and depending on the Severity Classification, an Airspan Technical Support (NTS) Engineer will contact Axtel's representative as per the terms set forth in Table 2-R below. Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) --------------------------------------------------------------------------------
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Technical Support Response Times. Once Axtel has opened a CRN at the Airspan’ Call Center and depending on the Severity Classification, a Airspan Technical Support (NTS) Engineer will contact the Axtel’s representative as per the terms set forth in Table 2.2.3 below : E1 (*1) Worked continuously (7 x 24) until resolution or workaround is provided 15 min 30 min 7 Xx 00 xx E2 (*1) Worked continuously (7 x 24) until resolution or workaround is provided 15 min 30 min 8 Hr 10 Days Business Critical and Major (*2) Worked during normal business days and business hours. 2 hrs Next Business Day 24 Xx 00 Days Minor (*2) Worked during normal business days and business hours. Next Business Day Next Business Day 30 Days 180 days (*1) This Service is provided 7 x 24
Sample 1
Technical Support Response Times. Once Axtel has opened a CRN at the Nortel Networks’ Call Center and depending on the Severity Classification, a Nortel Networks Technical Support (NTS) Engineer will contact Axtel’s representative as per the terms set forth in Table 2-R below.
Sample 1
Technical Support Response Times. AECOM will use its reasonable endeavours to provide (1) an initial response and (2) a final response to any Technical Support Request incidents in accordance with the following timeframes:
Sample 1
Technical Support Response Times. Once Axtel has opened a CRN at the Airspan' Call Center and depending on the Severity Classification, a Airspan Technical Support (NTS) Engineer will contact the Axtel's representative as per the terms set forth in Table 2.2.3 below : "Table 2.2.3" --------------------------------------------------------------------------------------------------------- TL9000 Response Times Target Severity Business Non - Service Resolution Classification Actions Hours Business restoration Targets Hours time Based on RQMS* --------------------------------------------------------------------------------------------------------- E1 (*1) Worked continuously (7 x 24) 15 min 30 min 7 Xx 00 xx until resolution or workaround is provided --------------------------------------------------------------------------------------------------------- E2 (*1) Worked continuously (7 x 24) 15 min 30 min 8 Hr 10 Days until resolution or workaround is provided --------------------------------------------------------------------------------------------------------- Business Worked during normal business Next 24 Xx 00 Days Critical and days and business hours. 2 hrs Business Major (*2) Day --------------------------------------------------------------------------------------------------------- Minor (*2) Worked during normal business Next Next 30 Days 180 days days and business hours. Business Business Day Day --------------------------------------------------------------------------------------------------------- (*1) This Service is provided 7 x 24 (*2) This Service is provided in Normal Business Hours Note: The times set forth in Table 2 - R above, are subject to Airspan and Customer working together in conjunction on a reasonable efforts basis to find a workaround for services restoration and resolution within the target times. These times do not represent an obligation or performance indicator. * RQMS - Reliability and Quality Measurements for Telecommunications Systems.
Sample 1
Technical Support Response Times. Once Axtel has opened a CRN at the Nortel Networks’ Call Center and depending on the Severity Classification, a Nortel Networks Technical Support (NTS) Engineer will contact the Axtel’s representative as per the terms set forth in Table 2.2.3 below : E1 (*1) Worked continuously (7 x 24) until resolution or workaround is provided 15 min 30 min 7 Xx 00 xx E2 (*1) Worked continuously (7 x 24) until resolution or workaround is provided 15 min 30 min 8 Hr 10 Days Business Critical and Major (*2) Worked during normal business days and business hours. 2 hrs Next Business Day 24 Xx 00 Days Minor (*2) Worked during normal business days and business hours. Next Business Day Next Business Day 30 Days 180 days (*1) This Service is provided 7 x 24 (*2) This Service is provided in Normal Business Hours Note: The times set forth in Table 2 – R above, are subject to Nortel Networks and Customer working together in conjunction on a reasonable efforts basis to find a workaround for services restoration and resolution within the target times. These times do not represent an obligation or performance indicator. * RQMS – Reliability and Quality Measurements for Telecommunications Systems.
Sample 1
Technical Support Response Times. Safe Fleet will triage Technical Support requests in good faith in accordance with the Severity Definitions below, and will use commercially reasonable efforts to provide an initial response to each such request within the Targeted Response Time set forth below. Customer acknowledges and agrees that the Targeted Resolution Time Guidelines below are estimates only, that many factors affect the ability to resolve specific requests and the time within which resolution may be achieved, and that Safe Fleet therefore does not guarantee that Errors will be resolved within such time and will have no liability for failing to meet such targets. All Targeted Response Times and Targeted Resolution Times set forth in these Terms assume, and require only, provision of Technical Support during Normal Business Hours, except that, if Customer has purchased, and is current on payments for, 24/7 Support, then, in the event of Severity 1 or Severity 2 incidents, Technical Support will be available 24 hours per day, 7 days per week until such incident is resolved or downgraded to Severity 3 or below. Level of Severity Severity Definition Targeted Response Time: Targeted Resolution Time Guidelines: Severity 1 Critical software issue: Production Cloud Service unavailable or major malfunction affecting critical business tasks and high number of staff. No workaround exists. As soon as possible, using commercially reasonable efforts As soon as possible, using commercially reasonable efforts. Severity 2 Severe: Impacts ability for some task to be completed though not full system nor all critical tasks. 1 Business Day 2 weeks or less from response, with workaround within 1 week or less. Severity 3 Major: Affects one user workflow, and even if there is a workaround, it is objectively not desirable. 1 Business Day Based upon prioritization and dependent upon all other reported issues and circumstances. Severity 4 Minor: Issue or question that, even if bothersome, has limited business impact. 1 Business Day Improved on when it is associated with higher priority work targeted for a release. Severity 5 Cosmetic: Low priority defect with no, or substantially no, business impact 1 Business Day Improved on when it is associated with higher priority work targeted for a release.
Sample 1
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Related to Technical Support Response Times

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Operational Support Systems <<customer_name>> shall pay charges for Operational Support Systems (OSS) as set forth in this Agreement in Attachment 1 and/or in Attachments 2, 3 and 5, as applicable.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Optional Xactimate Response Attachment (Part 2)

  • CHILD SUPPORT CERTIFICATION Under Section 231.006, Texas Family Code, the Engineer certifies that the individual or business entity named in this contract, bid, or application is not ineligible to receive the specified grant, loan, or payment and acknowledges that this contract may be terminated and payment may be withheld if this certification is inaccurate. If the above certification is shown to be false, the Engineer is liable to the state for attorney’s fees, the cost necessary to complete the contract, including the cost of advertising and awarding a second contract, and any other damages provided by law or the contract. A child support obligor or business entity ineligible to receive payments because of a payment delinquency of more than thirty (30) days remains ineligible until: all arrearages have been paid; the obligor is in compliance with a written repayment agreement or court order as to any existing delinquency; or the court of continuing jurisdiction over the child support order has granted the obligor an exemption from Subsection (a) of Section 231.006, Texas Family Code, as part of a court- supervised effort to improve earnings and child support payments.

  • DISTRIBUTION OF CONTRACTOR PRICE LIST AND CONTRACT APPENDICES Contractor shall provide Authorized Users with electronic copies of the Contract, including price lists and Appendices, upon request. Contract Updates will be handled as provided in Appendix C – Contract Modification Procedures.

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