Chargeback and Utilization Tracking System. Service Provider responsibilities include:
Chargeback and Utilization Tracking System. Service Provider’s responsibilities include:
1. Provide and maintain a Chargeback and Utilization Tracking System (Chargeback System) that will serve as the single source of information regarding all IT Financial information for Service Provider Services, other Service Component Provider(s) Services, and designated Third Party Vendors.
1.1. Provide access to the Chargeback System to other Service Component Provider(s), DIR and DIR Customers, and authorized Third Party Vendors based on agreed Authorized User profiles (e.g. by DIR Customer); which access shall include all appropriate and required licenses and/or interfaces.
2. Integrate the Chargeback System with other systems for Service Management, including, but not limited to Service Level Management, Capacity Management (CMIS), and Configuration Management (CMS / CMDB).
3. Integrate the Chargeback System with the IT Financial Management Systems of other Service Component Provider(s) and designated Third Party Vendors.
3.1. Enable interfaces to integrate with the IT Financial Management Systems of other Service Component Provider(s), DIR and authorized Third Party Vendors, as directed by DIR.
4. Provide Service Provider, other Service Component Provider(s), DIR and DIR Customers and authorized Third Party Vendors with appropriate training in using the Chargeback System including ongoing training for new Authorized Users.
5. Grant DIR access to Chargeback System source data and any database(s), and allow DIR to monitor and validate on an ongoing basis.
6. Provide sufficient detail to support DIR and DIR Customers State and Federal funding accounting, grant and audit requirements.
7. The Chargeback System shall at a minimum support the following:
7.1. Web-based DIR and DIR Customer access, transaction and job drill down capability for all billing transactions , ad hoc query access, and soft copy billing downloads by any DIR Customer number, account code and/or resource unit identifier(s) combination.
7.2. Accounting, usage tracking, self-service cost allocation, rate setting, invoice validation, reporting to DIR and DIR Customers.
7.3. Collecting and aggregating billing, service provisioning, and service metric information from Service Provider Services, other Service Component Provider(s) Services, designated Third Party Vendors to DIR and DIR Customers including any DIR retained services.
7.4. Reports as described in Exhibit 13 and ad hoc queries with appropriate local print formatting.
7.5. Unique DIR C...
