Client Grievances Clause Samples
The Client Grievances clause establishes a formal process for clients to raise concerns or complaints regarding the services provided under the agreement. Typically, this clause outlines the steps a client must follow to submit a grievance, such as providing written notice and allowing the service provider a specified period to respond or resolve the issue. Its core function is to ensure that any dissatisfaction is addressed systematically, promoting transparency and offering both parties a clear path to resolution, thereby reducing the risk of disputes escalating unnecessarily.
Client Grievances. If applicable, the Contractor and its subcontractors shall use a procedure through which clients may present grievances about the operation of the program that result in the denial, suspension or reduction of services provided pursuant to this Contract and which is acceptable to and approved by the State.
Client Grievances. The Contractor agrees to adopt and periodically review a written internal procedure to resolve Client grievances pursuant to Welfare and Institutions Code Section 4705.
Client Grievances. A. The Contractor shall establish procedures through which applicants for and recipients of services under any Contract may present grievances concerning the activities of the Contractor or any Subcontractor(s) related to service delivery. The procedures shall be written and submitted to the County for approval. The Contractor shall record and maintain in writing all grievances and actions taken to resolve them.
B. The grievance procedures shall provide applicants and recipients with a review of the Contractor’s decision before representatives of the Contractor. Applicants for, and recipients of, services described in the Statement of Work in any Contract shall be informed of these grievance procedures and their right to seek reconsideration from the Contractor or the Division Manager for the Snohomish County Human Services Department in the case of denial or termination of services and/or failure to act upon a request for services with reasonable promptness.
C. If an applicant or recipient is dissatisfied with a response to a complaint by the Contractor or Division Manager for the Snohomish County Human Services Department, the applicant or recipient may request a review by the Director of the Snohomish County Human Services Department.
Client Grievances. XIX. CONFIDENTIALITY..................................................................................................
Client Grievances. C.3.9.1 The Provider shall comply with all procedures for filing grievances and resolution in accordance with STFH Program Rules and the HSRA. The Provider shall post these procedures in common areas, including in dining rooms, meeting areas, common hallways and administrative offices at each temporary housing facility.
C.3.9.2 The Provider shall develop and establish a client grievance process within thirty (30) calendar days of the HCA award, which shall be updated annually.
C.3.9.3 The Provider shall ensure any subProviders adhere to the established client grievance process.
C.3.9.4 The Provider shall ensure all filed grievances, including any grievance filed by subProviders, and are properly documented electronically. The Provider shall submit a monthly, electronic report of all grievances and resolution plans to the CA.
C.3.9.5 The Provider shall create a centralized complaint hotline for households to file grievances within thirty (30) days of the HCA award and shall ensure the number is posted prominently in common areas, including in the dining room, meeting areas, common hallways and the administrative office. The Provider shall monitor, maintain a log, and follow-up on calls received within 24 hours.
C.3.9.6 The Provider shall include a procedure for soliciting client feedback for the purpose of continuous programmatic improvement. The procedures for soliciting client feedback platforms may include, but are not limited to, town hall meetings attended by program supervisors/senior management, a locked comment box only accessible by program supervisors/senior management, or a periodic customer service survey (survey administration shall ensure that clients are provided the opportunity to respond based on their length of stay). Clients shall have the right to provide feedback directly or anonymously without retaliation from staff.
C.3.9.7 The District reserves the right to demand a change in or removal of staff provided by the Provider or the subProviders based on retaliation towards clients for soliciting feedback. Retaliation grievances shall be reviewed and substantiated by the CA or CO before any demand is made.
C.3.9.8 The Provider shall comply with applicable Federal and District statutes and regulations, including eligibility determination, client due process rights to an Administrative Review and Fair Hearing, and non-discrimination.
C.3.9.9 The Provider shall provide representation before the Office of Administrative Hearings to represent t...
Client Grievances. CONTRACTOR shall establish a written procedure to resolve client grievances. At the request of COUNTY’s Program Manager, CONTRACTOR shall submit such procedures to COUNTY within five (5) calendar days from date of the request.
Client Grievances. A. The Contractor shall establish procedures through which applicants for and recipients of services under any Contract may present grievances concerning the activities of the Contractor or any Subcontractor(s) related to service delivery. The Contractor shall record and maintain in writing all grievances and actions taken to resolve them.
B. The grievance procedures shall provide applicants and recipients with a review of the Contractor’s decision before representatives of the Contractor. Applicants for, and recipients of, services described in the Statement of Work in any Contract shall be informed of these grievance procedures and their right to seek reconsideration from the Contractor or the Program Manager for the Department of Social and Health Services in the case of denial or termination of services and/or failure to act upon a request for services with reasonable promptness.
Client Grievances. A. The Agency shall establish procedures through which applicants for and recipients of services under any Contract may present grievances concerning the activities of the Agency or any Subagencies related to service delivery. The procedures shall be written and submitted to the County for approval. The Agency shall record and maintain in writing all grievances and actions taken to resolve them.
B. The grievance procedures shall provide applicants and recipients with a review of the Agency’s decision before representatives of the Agency. Applicants for, and recipients of, services described in the Statement of Work in any Contract shall be informed of these grievance procedures and their right to seek reconsideration from the Agency or the Division Manager for the Snohomish County Human Services Department in the case of denial or termination of services and/or failure to act upon a request for services with reasonable promptness.
C. If an applicant or recipient is dissatisfied with a response to a complaint by the Agency or Division Manager for the Snohomish County Human Services Department, the applicant or recipient may request a review by the Director of the Snohomish County Human Services Department.