Complaint Intake Process. The District will develop complaint intake procedures for students, parents, and staff to ensure that allegations of racial harassment and other racial discrimination are promptly and accurately reported and recorded through the central reporting system. The procedures will specify the multiple ways that individuals can report incidents of racial harassment and other racial discrimination (including, but not limited to, an oral or written report or complaint, through the central reporting system, or to staff) and the procedures staff will use to receive and document complaints. The District will describe how staff will enter complaints into the central reporting system, including requirements that: all discipline narratives should state the events with particularity, including verbatim slurs, threats, taunts, etc., rather than general statements; any incident involving harassment or other discrimination must be properly categorized / coded as such; and for all incidents of harassment or discrimination based on a protected class, the protected class must be identified.
Complaint Intake Process. The consultant shall intake complaints related to Fair Housing and Landlord/Tenant Disputes Monday through Friday during normal business (January 1, 2020 – December 31, 2021). This includes all of Trumbull County excluding the City of Niles. Please list the cost for Complaint Intake separately for Warren City and Trumbull County below as the City of Xxxxxx will contract with CLA directly for these services. The consultant shall have a toll-free number available to Trumbull County residents (and printed on all brochures) and a TDY line available for the hearing impaired. The consultant shall fill out an intake complaint form which will include the complainant’s name, address, city, state, zip code, date complaint was received, telephone number, and nature of complaint - either Fair Housing or Landlord/Tenant Dispute. The client will state their problem including all pertinent information as it relates to their housing issue. The consultant shall determine whether or not the complaint is a legitimate violation of the Fair Housing Act. Title VIII of the Civil Rights Act of 1968 (Fair Housing Act), as amended, prohibits discrimination in the sale, rental, and financing of dwellings, and in other housing-related transactions, based on race, color, national origin, religion, sex, familial status (including children under the age of 18 living with parents or legal custodians, pregnant women, and people securing custody of children under the age of 18), and handicap (disability) and/or the Ohio Revised Code Section 4112 which also includes military status and ancestry as additional protected classes. If appropriate, the consultant will assist the client in filling out the housing discrimination form required by the Ohio Civil Rights Commission (OCRC) and forward said form for processing. The consultant shall follow up with the OCRC Regional Office on behalf of the client to inquire on the status of said complaint until the OCRC closes said case. Cases not forwarded to OCRC will be followed up by consultant staff who shall consult with the client to seek a resolution regarding the case in order to close out said case. The selected consultant shall forward a copy of the complaint intake log along with a description of training or outreach activities conducted during the month with each invoice submitted for payment. Cost Proposal for the City of Xxxxxx $ 10,000.00 ( Ten Thousand dollars ) Cost Proposal for Trumbull County (excluding Niles City) $ 21,400.00 ( Twenty ...
Complaint Intake Process. The District will develop complaint intake procedures for students, parents, and staff to ensure that allegations of racial harassment are promptly and accurately reported through the central reporting system. The procedures will specify the multiple ways that individuals can report incidents of racial harassment (including, but not limited to, an oral or written report or complaint, through the central reporting system, or to staff) and the procedures staff will use to receive and document complaints. The District will describe how staff will enter complaints into the central reporting system.
