Complaints and warranty. 1. Possible complaints shall be handled in compliance with the Complaints Handling Procedure of Dermacol Online Store and the Czech legislation.
2. Complaints regarding the goods can be submitted to the Seller in compliance with the provisions of the Complaints Handling Procedure mentioned below.
3. The goods are covered by a warranty period relevant to the nature of the goods. The warranty period is specified on the packaging of the product. If the warranty period is not specified on the packaging of the product, it shall be 24 months.
4. The Customer acknowledges that with respect to the nature of the sold goods (cosmetic products), the goods must be stored at 5–25°C.
5. In case of Customer-Consumer, complaints shall be governed by Act No 89/2012 Coll., Civil Code, and in addition to that by Act No. 634/1992 Coll., on Consumer Protection, having regard on the clarification in the Complaints Handling Procedure.
Complaints and warranty. 5.1 The Customer must inspect the Products and Services immediately upon Delivery for, inter alia, defects, quality and quantities.
5.2 The Customer can no longer rely on non-conformity, if it fails to notify ChargeSim of such non-conformity in writing within eight (8) days of Delivery. Non-visible defects, if any, will be subject to a term of fourteen (14) days fol- lowing discovery of the defects. The notification must be in writing and contain a description of the complaint in as much detail as possible, so that ChargeSim is able to respond adequately. The Customer must give ChargeSim the opportunity to investigate, or cause third parties to investigate a complaint.
5.3 ChargeSim is under no obligation to handle complaints regarding minor discrepancies that are deemed admis- sible in the industry or that are technically unavoidable.
5.4 If and to the extent that ChargeSim determines that a complaint is justified, at the option of ChargeSim, a new or additional Delivery will be made or a (proportional) reduction of the price will be applied.
5.5 The Customer must notify ChargeSim in writing of any complaints regarding invoices sent by ChargeSim with- in five (5) days of the date of the invoice. After expiry of such period, complaints can no longer be handled, and the Customer will have waived all its (alleged) rights.
5.6 Unless expressly agreed otherwise in writing, ChargeSim never warrants that Products, Services or the Websites are fit for a particular purpose.
5.7 ChargeSim is under no obligation to provide other goods than those listed in the Agreement, such as assembly, replacement and/or installation materials, software, batteries, cables and/or other accessories.
5.8 ChargeSim will make commercially reasonable efforts(inspanningsverplichting) to ensure operating instructions and documentation accompanying the Products, Services or the Websites are error-free and that the Products, Services or the Websites possess the properties specified in these instructions, but ChargeSim will not be liable for minor errors or errors it fixed within a reasonable period of time after having been given notice of such error.
5.9 Only if this has been expressly agreed in writing, ChargeSim will install, configure and/or connect the Products, Services or the Websites. Any obligation of ChargeSim to install, configure and/or connect does not include data conversion or the instalment of software, unless expressly agreed otherwise in writing.
5.10 Any warranty issued b...
Complaints and warranty. The Supplier guarantees that the products are produced in accordance with either the valid European or US quality standards and in accordance with the EU Declaration of conformity. The Supplier guarantees that any product sold under the brand name “Intra Lighting” is free of malfunctions and material defects, under conditions listed in Article 6.3 of these General Terms & Conditions, for a Warranty period of seven (7) years, starting from the invoice or delivery note date – whichever is issued earlier. As evident from the previous sentence, this seven (7) year warranty applies only to products sold under the brand “Intra Lighting”. The Supplier`s seven (7) year warranty does not apply to luminaires, light management systems or other products of other manufacturers sold by the Supplier. In case the Buyer is in doubt whether a product in question is »Intra Lighting« branded or a product of other manufacturers, it is invited to contact the Supplier by e- mail (in line with Article 11 of these General Terms & Conditions) and clarify this with the Supplier directly.
Complaints and warranty. 2.1. SIPEK & XXXXXX shall check prior to shipment of goods that all the goods to be delivered to the Buyer are free of defects.
2.2. The Buyer is obliged to check carefully immediately after receiving the goods whether the goods have obvious quality defects, or whether or not the delivery conflicts with the order (quantitative defects).
2.3. Any complaints for obvious qualitative or quantitative defects must be submitted to SIPEK & XXXXXX within 14 days of receipt of goods. Complaints made after 14 days from receipt of goods can be rejected by SIPEK & XXXXXX.
2.4. The warranty period for the hidden qualitative defects lasts 24 months from the date of delivery of goods unless local laws provide otherwise. Complaints for hidden qualitative defects of the goods must be exercised without undue delay after the defect is discovered, but no later than by the end of the warranty period.
2.5. This warranty does not apply to small deviations from the product specifications.
2.6. The warranty also does not apply to products which, in the opinion of SIPEK & XXXXXX, were subjected to normal wear, abuse, alteration or attempted repair, neglect, misuse or accidents. The warranty does not cover parts subject to wear, such as batteries, lamps, etc.
2.7. Complaints must be presented in person or in writing (e-mail, fax or letter) and must be supported by a detailed description and relevant documents. If defects of goods are alleged, the Buyer shall include at the request of SIPEK & XXXXXX the defective goods in their original packaging or along with the original packaging.
2.8. If complaints for qualitative defects of the goods are put forward and are well supported and recognized by SIPEK & XXXXXX, then XXXXX & XXXXXX after an agreement with the Buyer (or if no such agreement is made then at its own discretion) shall either repair the goods or replace them with non-defective goods or shall provide the Buyer with a reasonable discount or complete refund in exchange for the faulty goods. If SIPEK & XXXXXX approves returning of the goods, such goods will only be accepted if they are returned in the original packaging or along with the original packaging.
2.9. If a complaint regarding missing goods is put forward and SIPEK & XXXXXX recognizes it, it may be based on its own choice either deliver the goods or issue a credit note crediting the Buyer.
2.10. XXXXX & XXXXXX makes no other warranties and assumes no other obligations, unless expressly agreed in the contract.
2.11. All...
Complaints and warranty. 1. Complaints regarding visible defects must be reported by the Buyer to Xxxx Xxxx immediately after discovery, but no later than 14 days after the delivery, by means of a specified notification in writing. Complaints regarding non-visible defects must be reported by the Buyer to Xxxx Xxxx immediately after discovery, but no later than 14 days after the expiry of the warranty period referred to in paragraph 4, by a specified notification in writing.
2. Within 14 days after receipt by Xxxx Xxxx of the claim under the warranty, the Buyer must enable Xxxx Xxxx to examine the Product in question.
3. If the aforementioned terms are exceeded, any claim against Xxxx Xxxx regarding the defects in question will lapse. Legal claims in the matter must be lodged within 1 year after the timely claim under penalty of expiry.
4. Notwithstanding the limitations set out below, Xxxx Xxxx guarantees both the soundness of the Product it supplies and the quality of the material used and/or supplied under normal use, for a period of 12 months after the delivery as referred to in Article 5 (2), with the exception of all products and/or parts that Xxxx Xxxx procures from third parties, for which Xxxx Xxxx provides the same guarantee as that received by Xxxx Xxxx from its supplier, with a maximum of 12 months.
5. In any event, the warranty does not cover defects that occur as a result of, or are wholly or partially the result of, the following:
a. non-observance by the Buyer of operating and/or maintenance instructions or of use other than the intended normal use; and
Complaints and warranty. 1. Customer must submit complaints about the services provided as soon as possible, but in any case written and motivated within 7 calendar days after the complaint aros. NRT Nederland strives to respond within 7 calendar days.
2. Submitting a complaint does not suspend the payment obligation.
3. Statutory warranty provisions will be observed at all times
4. NRT Nederland guarantees that the delivered products comply with the agreement according to conformity and that the products have properties that are suitable for normal use are necessary.
5. To deviate from the warranty, the customer must clearly describe the defect and include a copy of the proof of purchase. The product must be complete at all times to be.
Complaints and warranty. 13.1. All products and / or services supplied and / or made available by GRIP must be used in accordance with the applicable laws and regulations and the ( user ) instructions provided by GRIP . In case of doubt about the application or use, the Client must turn to the specialists available at GRIP
13.2. With due observance of the restrictions set out below, GRIP guarantees the soundness and quality of the delivered and / or made available by it. products and / or services and to the performance to the best of itsverrichtt maintenance services for a period not exceeding six months, after delivery / completion.
13.3. The guarantee does not include the delivery or installation of software (updates) or the consequences of injudicious or incorrect use.
13.4. The guarantee for (delivered) delivered and / or made available products and / or services is limited to material and writing errors, in which case GRIP is only obliged to repair or replace defective parts on the understanding that GRIP is entitled to Client to charge the working time required for the relevant replacement.
13.5. Complaints must be made in writing and as soon as possible, but no later than 14 days after delivery, availability, installation and / or completion of the activities, products and / or services, or, if a delivery protocol has been drawn up, after the date of making or - in case of non-visible defects - within 14 days after the defects could reasonably have been detected, but in any case no later than 14 days after the expiry of the guarantee period.
13.6. Exceeding the term set in the previous paragraph will result in the lapse of all claims against GRIP in respect of the guarantee obligation.
13.7. GRIP is at all times entitled but not obliged to correct errors in the software produced and / or made available by it.
13.8. Complaints do not suspend the payment obligations of the Client.
13.9. The client must enable GRIP to investigate a complaint and to provide all relevant information to GRIP. If costs have to be incurred for the investigation into the complaint, these will be for the Client's account unless the complaint proves to be well-founded.
Complaints and warranty. 8.1 Ulstar is responsible for remediation of any defects, lack of quality or non conformity of the Products, occurring within 24 months from delivery of the Products, provided such defects have been timely notified in accordance with art. 8.2.
8.2 The Buyer shall inspect the Products immediately upon receipt. Any defect ascertained by the Buyer must be reported by notice given in writing by means of communication ensuring evidence and date of receipt (e.g. registered mail with return receipt, special courier, telex)
8.3 The Buyer shall permit all the alleged defective Products to be inspected by Ulstar.
8.4 In the case of disputes justified within the terms, the performance of the guarantee shall take the form, as chosen by Ulstar, of the substitution of the Products or the reduction of the price.
8.5 In the event the dispute raised by the Buyer turns out to be unfounded, the same shall be duty bound to compensate Ulstar for all the costs it has incurred in verifying the relative grounds.
8.6 It is agreed that if the Buyer considers that the quality of the Products does not meet the agreed standard of quality, he shall not be entitled solely on that ground to demand cancellation of the Contract.
8.7 The warranty shall not be valid if the defect or not conformity will prove to be depending on not correct or not suitable storage or use of the Products by the Buyer.
8.8 Ulstar does not give any guarantee for Products that have been tampered with or that have undergone alterations, variation or manipulation of any kind by the Buyer or third parties.
Complaints and warranty. Complaints relating to observable defects (in quality or quantity) shall, on penalty of forfeiture of rights, be made immediately after discovery but at the latest within 8 (eight) days after delivery of the Products, by registered letter, stating reasons. Complaints relating to non-observable defects must, on pain of forfeiture of rights, be made immediately but at the latest within 8 (eight) days of discovery, by registered letter, stating the reasons.
Complaints and warranty. Possible visible defects must be mentioned on the delivery note at the time of delivery or reported in writing by registered letter within eight (8) working days following the delivery, in which the Buyer must describe the defects in detail and include clear photos. Other defects that remain hidden, despite proper inspection of the goods at the time of the delivery, must be reported immediately by registered letter and no later than five
