Customer Protection Policy Sample Clauses
A Customer Protection Policy is a contractual clause designed to safeguard the interests and rights of customers in their transactions with a business. It typically outlines the standards for product quality, return and refund procedures, dispute resolution mechanisms, and customer support obligations. For example, the policy may specify the timeframe within which customers can return defective goods or the process for lodging complaints. The core function of this clause is to build trust by ensuring customers have clear recourse in case of issues, thereby reducing uncertainty and potential conflicts.
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Customer Protection Policy i. In addition to the reporting and notification requirements contained elsewhere in this Agreement, Supplier also agrees to take all appropriate steps to prevent and respond to these specific type of Incidents involving the mistreatment of AT&T’s customers. To protect AT&T’s customers, as well as AT&T, its Affiliates and its services, from the effects of such mistreatment, Supplier will not permit any of its Customer Service Representatives (CSRs) or other employees (e.g., trainers, supervisors) to engage in any of the following actions:
1. Using vulgar, offensive, abusive, or sexually oriented language in communications with Customers.
2. Making derogatory references to race, color, religion, national origin, sex, age, sexual orientation, marital status, veteran’s status or disability in communications with Customers.
3. Yelling or screaming, making rude, argumentative, abrasive, or sarcastic comments in communications with Customers.
4. Flirting or making social engagements with Customers or AT&T representatives, including the exchange of personal email addresses.
5. Intentional acts of call avoidance, including but not limited to:
A) Intentional disconnect of a Customer during a call.
B) Intentional transfer of a call back into the queue that the CSR is trained to handle.
C) Intentional dissemination of inaccurate information or troubleshooting steps in order to release a call without assisting the Customer.
D) Intentionally ignoring a Customer that has been presented to the CSR from a call queue.
6. Intentionally abandoning a Customer on hold for an excessive period of time without providing a status update to the Customer.
7. Refusing to escalate to a supervisor at the Customer’s request.
8. Refusing to assist Customers with requests that the CSR is trained to handle.
9. Any unauthorized access, release or use of confidential information, such as Customer account information. This shall include, but not be limited to, accessing a Customer’s email account without permission and/or creating a password for a Customer without authorization.
10. Retaining, collecting, accessing, and/or using Customer information for reasons outside the scope of support of an Order.
11. Any attempt to falsify AT&T’s records or any record related to a Customer.
12. Any statements that intentionally misrepresent, or provide misleading information about, AT&T or its products, pricing or promotions.
13. Any intentional or reckless acts that create a risk of compromising the pr...
Customer Protection Policy a. Supplier agrees to take all commercially reasonable appropriate steps to endeavor to prevent and respond to incidents involving the mistreatment of AT&T’s customers. To protect AT&T’s customers, as well as AT&T, its Affiliates and its services, from the effects of such mistreatment, Supplier will not permit any of its Customer Service Representatives (CSRs) or other employees (e.g., trainers, supervisors) to engage in any of the following actions:
1. Using vulgar, offensive, abusive, or sexually oriented language in communications with Customers.
2. Making derogatory references to race, ethnicity, religion, or gender in communications with Customers. 3. Yelling or screaming, making rude, argumentative, abrasive, or sarcastic comments in communications with Customers.
Customer Protection Policy. Supplier shall comply, and shall ensure that all Customer Service Representatives comply, with the Customer Protection Policy as set forth in Appendix G attached hereto.
Customer Protection Policy. In addition to the reporting and notification requirements contained elsewhere in this Agreement, Supplier shall take all appropriate steps to prevent and respond to these specific type of Incidents involving the mistreatment of AT&T’s customers. To protect AT&T’s customers, as well as AT&T, its Affiliates and its services, from the effects of such mistreatment, Supplier will not permit any of its Customer Service Representatives (CSRs) or other employees (e.g., trainers, supervisors) to engage in any of the following actions:
Customer Protection Policy. We do our best to provide protection for both the merchant and the customer alike. Some of our dispute resolution and refund processes are summarized below.