Demand Management. (a) Service Provider shall be responsible for implementing demand management and quality processes. Service Provider shall work with DIR, including DIR Customers, to determine the demand requirements of the DIR Customers on a quarterly, semi-annual and annual basis.
(b) Service Provider shall provide to DIR and its designees, as part of the demand management processes, an estimate of billable Services. Service Provider shall provide to DIR and its designees a monthly report that tracks such estimates by role and in the aggregate for all roles. The report shall be based on the prioritization provided by DIR. The report shall have a level of detail that specifies the type of work being performed (e.g., enhancements, particular projects, production support). Service Provider shall have available the number and types of resources specified in the report for the upcoming month, subject to DIR’s approval. In connection with forecasting for Work Orders, DIR shall dictate the needs of the DIR Customers then Service Provider shall provide the Service Provider Personnel necessary to meet such requirements, subject to DIR’s approval. In connection with all in-scope Services, Service Provider shall provide the Service Provider Personnel necessary to enable Service Provider to perform its obligations under this Agreement, including meeting all Service Levels, regardless of whether DIR dictates specific needs or provides any forecast.
(c) As part of the governance meetings, Service Provider shall provide a monthly report for DIR’s review, detailing actual Service billed, to identify opportunities for efficiencies or inhibitors to increased efficiency, including actions of the DIR Customers that drive consumption and demand for the Services. For the avoidance of doubt, there shall be no charge to DIR or any DIR Customers for management reporting, productivity measurement or monitoring of Service Levels.
Demand Management. If Arlington or TRWD shall manage Water demand through rationing the use of Water to its retail customers, Kennedale shall achieve or exceed the targeted water conservation goals mandated by Arlington. Kennedale may utilize any water conservation measure, policy, or practice in order to achieve said water conservation goals demanded by Arlington. Rationing does not relieve Kennedale from its obligation to pay the minimum monthly Volume Charge, unless such rationing extends for a continuous period exceeding 90 days. A failure to meet said water conservation measures by Kennedale shall be considered a breach of this Agreement.
Demand Management. The Parties will coordinate on generating, managing, and fulfilling demand for ISRs, as set forth in additional detail in Schedule A, which may be modified in writing by mutual agreement of the Parties from time to time.
Demand Management. The Contractor shall analyze, recommend, implement architecture and design to support capacity requirements.
Demand Management. States and Territories agree to undertake the following actions in regard to demand management by 2006:
Demand Management. The Contractor shall coordinate with Customers to determine their demand for services and seek mechanisms to meet these demands. The Contractor shall conduct an analysis of patterns of activity and service usage and involve resource rationalization mechanisms to encourage shifts in demand. Contractor shall encourage Customers to make the most effective use of the Integrated Services and Contractor resources and to assist in minimizing costs to the Government while maximizing the value Customers receive from the Integrated Services. Such assistance shall include coordinating, collating, and reporting evidence of Demand reductions from the Service Providers. Contractor shall align the supply of the Integrated Services to the demand for those services by coordinating, collating and reporting predicted and actual consumption of the Integrated Services as provided by the Service Providers on a monthly basis. Contractor shall report on patterns of business activity across the Integrated Services on a monthly basis and identify trends and risks that may cause demand to exceed the available capacity of the Integrated Service Providers. Contractor shall integrate Demand Management with other ITIL practices (e.g., Capacity Management, Service Level Management) in order to manage long-term demand for the Integrated Services and to identify and resolve over or under-utilization issues. Contractor shall establish processes for gathering and forecasting Customers’ project requirements in coordination with Government, Service Providers and other vendors.
Demand Management. If Arlington or TRWD shall manage Water demand through rationing the use of Water to its retail customers, Grand Prairie shall impose the same measures upon its’ retail customers receiving Arlington
Demand Management. MET affects demand through prices (elasticity) and quantity controls (POs and preferential rights). Demand can be stated as a desire for reliability, i.e., “given a price, quantity supplied equals or exceeds quantity demanded.” The traditional way for water managers to get reliability is by increasing supply faster than the increase in demand, or, as MET’s CFO puts it:16 Metropolitan will make deliver- ies of all water demanded ex- cept when we cannot. While this seems like a trite answer, it really reflects how we approach this problem. We plan ahead, we build supplies and we store water to be sure that we can meet demands. —Xxxxx Xxxxxx (2006a) The economic way to get reliability (es- pecially when supply is constrained) is to in- crease prices such that quantity demanded equals supply. MET (and water managers in general) are not accustomed to equalizing supply and demand through prices. They prefer to estimate the quantity demanded, find the same supply, and charge the av- erage cost as price. (A common assump- tion of zero elasticity often underpins this method.17) MET now recognizes elasticity but does not use prices to control demand; prices are for cost recovery. If those prices are too low 15Twenty percent of MET revenue comes from capacity charges and property taxes, which more closely match fixed costs. 16Water managers (and consumers) tend to think of reliability as the probability of physical supply, e.g., having water available at the reservoir (the kitchen sink). This definition ignores the notion that water should cost (or be worth) anything more than the effort of wanting it. 17For many years, the demand elasticity of water was assumed to be zero; see Xxxxxxxxxx (1984)—a report MET commissioned.
Demand Management. The Contractor shall coordinate with customers to determine their demand for services and to seek mechanisms to meet these demands. The Contractor shall conduct an analysis of patterns of activity and service usage and involve resource rationalization mechanisms to encourage shifts in demand.
Demand Management. APPLICATION ENHANCEMENTS
2.10.1 Supplier shall perform enhancements in accordance with the enhancement threshold effort designated for each application group as listed in Section 5—In Scope Applications and Interfaces.
2.10.2 The threshold defined for an application group needs to be consumed in a month and cannot be carried forward.
2.10.3 On a quarterly basis, the threshold enhancement effort for each application group will be discussed, finalized, and flexed as feasible between the application groups per agreement between both parties based upon business requirements. On a monthly basis, Supplier will make every attempt on a best effort basis by tapping into resources based on availability to flex between application groups to accommodate enhancement needs.
2.10.4 Any effort exceeding the overall threshold that could not be flexed between application groups needs to be budgeted separately under Application Project scope.
