END USER CUSTOMER TRAINING Sample Clauses

END USER CUSTOMER TRAINING. The Prime Contractor shall provide on-site training for incarcerated individuals in the use of the CTS devices. The training shall take place following initial installation and prior to activation at each facility or location as identified by the CDCR PMs, or selected representative. Each site will require at a minimum four (4) training session during normal business hours as requested by the CDCR Operations Manager. Contractor will provide follow-on refresher training and training for any new functionality added after initial activation. The Prime Contractor shall prepare and provide a guide that includes instructions in English and Spanish for CDCR approval. The guide will include instructions and contact information for log- The Prime Contractor shall prepare and provide a CTS End User Guide for the Called Party that provides instructions in English and Spanish to the CDCR Operations Manager for review and approval. The guide will include instructions and contact information for establishing CTS accounts, receiving calls, blocking calls, frequently asked questions (FAQs), and clarification of all other issues that a called party may be concerned with. This User Guide will be made available on the CTS Public Web site. Pamphlets will be mailed to customers by the Prime Contractor upon request. Soft copies in .pdf and .doc will be provided to CDCR and available on the CTS Private Portal. The Prime Contractor shall input updates to the End User Guide provided by the CDCR Operations Manager or as required. Instructional brochures shall be available on-line to Public Customer explaining the branding, monitoring, and recording requirements for all CTS services (where applicable). Upon request, the Prime Contractor shall provide soft copies of the brochures to the CDCR Operations Manager.
Sample 1
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END USER CUSTOMER TRAINING. The Prime Contractor shall provide on-site training for incarcerated individuals in the use of the CTS devices. The training shall take place following initial installation and prior to activation at each facility or location as identified by the CDCR PMs, or selected representative. Each site will require at a minimum four (4) training session during normal business hours as requested by the CDCR Operations Manager. Contractor will provide follow-on refresher training and training for any new functionality added after initial activation. The Prime Contractor shall prepare and provide a CTS End User Guide for the Called Party that provides instructions in English and Spanish to the CDCR Operations Manager for review and approval. The guide will include instructions and contact information for establishing CTS accounts, receiving calls, blocking calls, frequently asked questions (FAQs), and clarification of all other issues that a called party may be concerned with. This User Guide will be made available on the CTS Public Web site. Pamphlets will be mailed to customers by the Prime Contractor upon request. Soft copies in .pdf and .doc will be provided to CDCR and available on the CTS Private Portal. The Prime Contractor shall input updates to the End User Guide provided by the CDCR Operations Manager or as required. Instructional brochures shall be available on-line to Public Customer explaining the branding, monitoring, and recording requirements for all CTS services (where applicable). Upon request, the Prime Contractor shall provide soft copies of the brochures to the CDCR Operations Manager.
Sample 1

Related to END USER CUSTOMER TRAINING

  • End User This agreement shall bind the ordering activity as end user but shall not operate to bind a Government employee or person acting on behalf of the Government in his or her personal capacity.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services. 3.2.2. Customer shall appoint a contact person with the authority to make decisions and to supply SAP with any necessary or relevant information expeditiously.

  • End Users Customer will control access to and use of the Products by End Users and is responsible for any use of the Products that does not comply with this Agreement.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Content As part of the Services provided under this Agreement, Customer Data will be stored and processed in the data center region specified in the applicable Ordering Document. Axway shall not access Customer Content except in response to support or technical issues where Customer provides Axway with prior Customer’s written authorization required to access such Customer Content. Axway is not responsible for unauthorized access, alteration, theft or destruction of Customer Content arising from Customer’s own or its authorized users’ actions or omissions in contravention of the Documentation. Customer’s ability to recover any lost data resulting from Axway’s misconduct is limited to restoration by Axway from the most recent back-up.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

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