Enterprise IT Services Integrator Sample Clauses

Enterprise IT Services Integrator. The EITSI role is defined by four main service elements listed below. The EITSI will bring these service elements together with stability and predictability to address changes in SPs, technology, and organizational demands while delivering consistently high levels of service to Customers.  Cross-functional: professionalizing the cross-functional elements that enable successful delivery of cross-service provider and cross-capability services.  Coordination: ensuring that service elements from multiple SPs, be they internal, unique, legacy, delivered by several similar providers or as a service from the cloud, come together to provide an acceptable business service to users.  Collaboration: creating a platform of practice underpinned by agreement between the parties to ensure they all work together toward a common mission, because they see their own advantage in so doing.  Control: operating on behalf of the MHS consistently and predictably. The EITSI contractor will manage the EITS Environment and assist the Government in providing oversight of the SPs for the benefit of the DHA, MHS, and Mission Partners. The EITSI will provide independent end-to-end accountability through coordination and validation of IT services delivered by separately contracted SPs. Goals for the EITSI model:  Works toward the common goal of providing uninterrupted, secure, high quality services to the DHA, MHS, and Mission Partners.  Ensures EITSI and SPs will perform their services, interact, and cooperate with each other within the EITS Environment in a manner that prioritizes the best interest of the DHA and its MHS customers.  Supports relational and operational governance for the EITS Environment.  Grounded in the ITIL 4 framework and focused on accountability, boundaries, and consistency while maturing delivery through continual improvements in the entire environment including cost effectiveness, service quality, value delivery, and customer experience.  Supplants certain enterprise IT contracts supporting the DHA, MHS, and Mission Partners.  Provides centralized reporting and management for the services within the EITS Environment while the EITSI acts as the single point of contact to the DHA, MHS, and Mission Partners.  Provides oversight and coordination to the SPs on behalf of the DHA, including collaborating with SPs on services provided, issues, and issue resolutions. The EITS Environment functions between the SPs performing day-to-day operational functions and...
Sample 1
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Enterprise IT Services Integrator. The Enterprise IT Services Integrator (EITSI) contractor will manage the EITS Environment and assist the government in providing oversight of the SPs for the benefit of the DHA, MHS, and mission partners. The EITSI will provide independent end-to-end accountability through coordination and validation of IT services delivered by separately contracted SPs. Goals for the EITSI model:  Works toward the common goal of providing uninterrupted, secure, high quality services to the DHA, MHS, and mission partners.  Ensures EITSI and SPs will perform their services, interact, and cooperate with each other within the EITS Environment in a manner that prioritizes the best interest of the DHA and its MHS customers.  Supports relational and operational governance for the EITS Environment.  Grounded in the ITIL 4 framework and focused on accountability, boundaries, and consistency while maturing delivery through continual improvements in the entire environment including cost effectiveness, service quality, and customer experience.  Supplants certain enterprise IT contracts supporting the DHA, MHS, and mission partners.  Provides centralized reporting and management for the services within the EITS Environment while the EITSI acts as the single point of contact to the DHA, MHS, and Mission Partners.  Provides oversight and coordination to the SPs on behalf of the DHA, including collaborating with SPs on services provided, issues, and issue resolutions. The EITS Environment functions between the SPs performing day-to-day operational functions and the EITSI providing oversight and coordination as well as select service delivery functions such as the DHA Global Service Center (GSC) service desk. See Figure 2: EITSI and Service Providers Roles below.
Sample 1

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