Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person(s) responsible wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Person(s) responsible are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only). ● Ǫueensland: Xxxxxxxxx Xxxxxxxxxx, who can be contacted at xxx.xxxxxxxxx.xxx.xxx.xx, or by calling (00) 0000 0000. ● Xxxxxxxx: The Disability Services Commissioner, who can be contacted at xxxx.xxx.xxx.xx or by calling (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted at xxx.xxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● ACT: Human Rights Commissioner ACT, who can be contracted at xxx.xxx.xxx.xxx.xx or by calling (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted at xxx.xxxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finder
Feedback, Complaints and Disputes. The Disability Trust takes feedback seriously and will work to promptly address with the Participant any concerns they may have regarding their service and/or non- adherence to the terms of this Agreement.
Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Representative wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Representative are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only).
Feedback, Complaints and Disputes. If the participant/nominated representative wishes to give PMA feedback, is not happy with the provision of supports and wishes to make a complaint, you may contact us via the following methods: • call: 0000 000 000 • email: xxxxxxxxx@xxxxxxxxxxxxxxxx.xxx.xx • mail: Xxxxx 000,00 Xxxxx Xxxxxx, Xxxxx Xxxxxx, XXX 0000 If the complaint is not resolved to your satisfaction, the participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting xxxx.xxx.xx for further information, or you may contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via a complaint form on their website at xxx.xxxxxxxxxxxxxx.xxx.xx.
Feedback, Complaints and Disputes. If the participant wishes to give the provider feedback, or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Xx. Xxx XxXxxxx on 0429 800 482 or email xxxxx@xxxxxxxxxxxxxxxxxx.xxx.xx or post to PO Box 1202, BENDIGO, VIC 3552. If the participant is not satisfied or does not want to talk to this person, the participant can contact the National Disability Insurance Agency by calling 0000 000 000, visiting one of their offices in person, or visiting xxxx.xxx.xx for further information.
Feedback, Complaints and Disputes. If the Participant wishes to give the Provider feedback, the Participant can talk to the Games Master or Guild Master during or after the session via video chat application, or to our Manager of Multitasking via Phone: 0000 000 000 or e-mail xxxx@xxxxxxxxxxx.xxx.xx. If the Participant is not happy with the provision of supports and wishes to make a complaint, the Participant can request to talk to Quarter Master via Phone: 0000 000 000 or e-mail xxxx@xxxxxxxxxxx.xxx.xx. If the Participant is not satisfied or does not want to talk to this person, a complaint can be made to the NDIS Commission by phoning 0000 000 000 (free call from landlines) or TTY 133 677, visiting one of their offices in person, or visiting xxxxxxxxxxxxxx.xxx.xx for further information.
Feedback, Complaints and Disputes. P2P welcomes your feedback as it enables us to work in line with our values. We also see complaints as an important part of our continuous improvement. Our management is here to listen to you confidentially. Feedback and complaints can be made either in person, verbally, or in writing to: xxxxxxx@x0xxxx.xxx.xx. You can also find out more and submit a complaint online on our website xxx.x0xxxx.xxx.xx/xxxxxxxx where you will also find information on independent advocates to assist you. P2P will follow up the complaint and respond within three (3) business days of receiving the complaint. If you are not satisfied with P2P’s response, you can contact the NDIS Quality and Safeguards Commission by calling 0000 000 000 or xxx.xxxxxxxxxxxxxx.xxx.xx/xxxxx/xxxxxxxxxx.
Feedback, Complaints and Disputes. Fighting Chance warmly welcomes feedback about the services we provide. Comments and complaints help us to improve the work that we do. If you or your Representative wish to give feedback to Fighting Chance, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000 and ask for the Complaints O cer. Complaints can be made orally, in writing or by any other appropriate means, and can be made anonymously. If you or your Representative are not satisfied, or do not want to talk to Fighting Chance directly about your complaint, you can also contact the following organisations: ● If you are an NDIS participant, you can contact the NDIS Commission by phoning 0000 000 000 (free call from landlines) or TTY 133 677. Interpreters can be arranged. You can also contact the National Relay Service and ask for 1800 035 544 or complete a complaint contact form at xxxxx://xxx.xxxxxxxxxxxxxx.xxx.xx/about/complaints. ● For non NDIS participants, please contact NSW Ombudsman at xxx.xxxx.xxx.xxx.xx, or email: xxxxxxx@xxxx.xxx.xxx.xx or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/ regional callers only). ● Alternatively you can contact the National Disability Insurance Agency by calling 0000 000 000 or visiting one of their o ces in person, or through the NDIS website at xxxx.xxx.xx.
Feedback, Complaints and Disputes. Feedback: if the Customer wishes to give the Provider feedback, the Customer can talk to the nominated contract Service Manager. Complaints: If you as our Customer, or your representative are not happy with the provision of services or supports by Cara and you wish to make a complaint, you can contact our Cara Connect Team on 00 0000 0000 or email xxxxxxx@xxxx.xxx.xx The Customer/Customer’s Representative may also contact the National Disability Insurance Agency (1800 800 110), visit one of the NDIA offices in person, or visit “xxxx.xxx.xx” for further information. Further information regarding your rights as a consumer and assistance with making a complaint can be found at xxxxx://xxx.xx.xxx.xx/xxxxxx/xxxxxx-xxx- law/consumer-rights and xxxxx://xxx.xxxx.xxx.xx/xxxxxxxxx/xxxxxxxxxx- problems/make-a-consumer-complaint
Feedback, Complaints and Disputes. Participate Australia staff, Participants, their carers and other persons making representations on behalf of either parties are expected to conduct themselves respectfully at all times. In the instance that you believe that Participate Australia has not met your expectations, if you are dissatisfied with the quality of service, or if you are dissatisfied with the conduct of our staff, you are invited to contact any member of staff who will inform you of the proper procedure and process, and support you with giving feedback or making a complaint. Participate Australia makes an unreserved undertaking that your interaction with Participate Australia, as well as the quality and frequency of care to which you are entitled will not be compromised as a result of a complaint or if other issues of concern are raised. To protect Participate Australia, our staff and volunteers, reciprocity of obligations, duties, and rights applies. The Participant or their representative may request or download an Easy English complaints form from Participate Australia. The form is available at xxxxxxxxxxxxxxxxxxxx.xxx.xx/xxxxxxxx. If the Participant is not satisfied with how their complaint or feedback is handled or if they do not wish to speak to a Participate Australia representative, the Participant can contact the National Disability Insurance Agency by email (xxxxxxxx@xxxx.xxx.xx), by visiting an NDIS Office in person, by calling 1800 800 110, or by visiting xxxx.xxx.xx for further information.
