Four Stage Resolution Procedure. Stage 1 The employee with the issue or concern will discuss the matter with their immediate first line manager (e.g. supervisor, team leader). The line manager will set aside time to hear the issue or concern in a private discussion with the employee and after consideration provide a comprehensive answer to the employee. The issue or concern and the answer provided by the line manager must be fully documented.
Four Stage Resolution Procedure. The following process shall be followed with respect to any dispute between an Employee covered by this Agreement and the Company about any matter arising under this Agreement or in relation to the National Employment Standard (NES).
