Full Support Sample Clauses

Full Support. Company provides Full Support for Licensed Product for which the customer has a current agreement for the current version of any software or services with all Maintenance Releases applied. For customers with the current major version of the software who have not applied all available patches, support may be limited to configuration assistance, activation assistance, and general questions.
Sample 1Sample 2Sample 3See All (9)
AutoNDA by SimpleDocs
Full Support. Full support is assigned to software useful to broad segments of the Board and to applications whose effective use requires integration with other computing facilities. Information Systems encourages users to adopt fully supported applications whenever possible and gives priority to fully supported applications in allocating its resources for serving YCDSB computing users. Technical support is provided by Information Systems staff and Call Centre Staff. Information Systems strives to develop in-depth knowledge about these applications and is committed to pursuing solutions to problems that may arise in their use at YCDSB. Information Systems takes steps to customize and integrate these applications into YCDSB's overall computing environment. Training is provided, based on need, through courses, self-paced instructional materials, online tutorials, or cooperative arrangements with departments. Information Systems develops and maintains local documentation as needed. Partial Support: Partial support is assigned to applications that are among the best of their type but for which there is less need to recommend a standard or to provide a full range of services. Partially supported applications are useful to fewer users than is the case for fully supported applications, and there is less need for integrating them into YCDSB's overall computing environment. Information Systems assigns partial support based on an assessment of user needs and Information Systems resources. Information Systems gives lower priority to providing assistance for these applications than to providing assistance for fully supported applications. Call Centre Staff may be familiar with these applications but do not strive to obtain in-depth knowledge about them. Call Centre Staff may be able to answer questions, suggest strategies for resolving problems, or suggest other sources of assistance, for example, user groups, expert users, and bulletin board services. Information Systems provides training on a much lesser scale than for fully supported applications, consisting mainly of self-paced instructional materials or online tutorials where available. Information Systems may have copies of vendor documentation for reference, but does not develop or maintain local documentation.
Sample 1
Full Support. Sun shall provide the equivalent of one half (1/2) time engineer to support Licensee in addition to the Limited Support and Updates specified above, during the term of this Agreement. The selection of the support engineer shall be at Sun's sole discretion. The support engineer will provide the following services: a) arranging meetings or discussions with Sun technical and management personnel; b) response to bug reports from Licensee; c) developing bug fixes; d) bug tracking for releases e) providing Updates as released; f) providing interim releases if the need arises; and g) providing existing and future Documentation. 4.0 PAYMENT 4.1
Sample 1

Related to Full Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Additional Support Under this Agreement, there shall be: (check one) ☐ - NO ADDITIONAL SUPPORT. Neither Spouse is obligated to pay Additional Support other than the Child Support in this Agreement. ☐ - DEFERRED additional support to the local court or Child Support Services Department in the State of (“Additional Support”).

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Training and Support Through the Solution, the Contractor shall provide all consulting, training, and support to the Customer and FL[DS] to ensure successful implementation of the Solution and ongoing support as necessary and as defined by FL[DS] to include, but not be limited to:

Time is Money Join Law Insider Premium to draft better contracts faster.