Help Desk Service. Prime will provide help desk service for pharmacist assistance in processing a pharmacy Claim.
Help Desk Service. Incident Management Process Design.
Help Desk Service. Vendor shall provide, a Help Desk Service which will be adequately staffed and shall be the “One Point Contact” for the Reliance to lodge the CSR and to solve all day to day minor problems/faults ( if the problem/fault is not resolved by Reliance maintenance and operation engineer at first level) which impair operation of Broadband Access Reliance Network. Vendor customer support website – [***] is the front end for the provision of TSS . This website will allow Reliance maintenance and operation engineers to log in Broadband Access Reliance Network and Product problems along with the perceived severity and problem details. Trouble tickets entered via this website are continuously monitored and an acknowledgement will be available within [***]. In addition to the web based trouble reporting system, Vendor will also provide a 24 * 7 hotline toll free access number, which should be used to report Critical or Major problems. This Help Desk service shall be made available for providing technical assistance on [***] basis. The person in charge of the Help Desk shall be one point contact and responsible for establishing communication between Reliance’s engineers and the Vendor’s local/regional/national/ Asia Pacific/corporate personnel. However, Reliance reserves the right to contact directly any personnel of the Vendor if it is felt necessary. In the event of telephone contact is not sufficient to resolve the problems, experienced personnel of Vendor shall remain available for dial-in-diagnostics and visits to the Network Location. Vendor shall provide to Reliance its Help Desk process, management and organisation and same shall be attached herewith as Schedule L (Vendor Help Desk Process, Management and Organisation) engaged in providing the services through its Help Desk.
Help Desk Service. An “Error” is a failure of or fault in Cogmed, which may be a degradation in performance or a loss of functionality, or which may be a minor or cosmetic Error that does not impact on the functioning of Cogmed. In extreme circumstances an Error may result in the unavailability of Cogmed so that no processing can take place. If you identify an Error you must: make a preliminary assessment of the severity of the Error and/or check your system requirements by visiting xxx.xxxxxxxxx.xx.xx/xxxxxxxxxxxxx; and report the Error to the Help Desk as soon as possible on 0845 630 8888 or email xxxx@xxxxxxxxx.xx.xx including full details and any evidence or other information of or relating to the Error. Our Help Desk will be staffed by suitably qualified personnel who will provide telephone advice, consultation and assistance to you from 9.00am to 5.00pm Mondays to Fridays excluding UK public holidays
Help Desk Service. An “Error” is a failure of or fault in Cogmed, which may be degradation in performance or a loss of functionality, or which may be a minor or cosmetic Error that does not impact on the functioning of Cogmed. In extreme circumstances, an Error may result in the unavailability of Cogmed so that no processing can take place. If you identify an Error you must: • make a preliminary assessment of the severity of the Error and/or check your system requirements and • report the Error to the Help Desk as soon as possible by emailing xxxxxxx@xxxxxx.xxx.xx including full details and any evidence or other information of or relating to the Error. Our Help Desk will be staffed by suitably qualified personnel who will provide consultation and assistance to you from 9.00am to 5.00pm Mondays to Fridays excluding (if you are located in Australia) Australian or (if you are located in New Zealand) New Zealand public holidays.
Help Desk Service. Assigment of roles. Xxx, Xxxx;. (20xx). "The Client". Help Desk Service. List of Incidents and Services to Request.
Help Desk Service. E-Mail, website or call centre service for problem reporting, problem diagnosis, progressing resolution and feedback. Online access. To resources and information regarding the Software and its use.
Help Desk Service. Local Matters will make available to Customer and the Operating Companies a reasonable amount of remote assistance is available during Local Matters’ normal business hours (excluding local Local Matters holidays) via telephone, fax, or e-mail to provide the Customer with code-related technical assistance and trouble shooting. For example, questions regarding availability of code corrections, Error fixes, Updates, use, operation, or the interpretation of the Software’s results. Local Matters shall provide the Customer and each Operating Company with help desk support from Monday through Friday (08:00 AM - 17:00 PM, GMT +1), excluding Local Matters’ public holidays. If Local Matters determines on-site assistance is required, and the problem is a failure of the Software to perform according to its then applicable Specifications on the Designated Environment, no charges will apply. If Local Matters determines that on-site assistance is not required, or if the Customer expressly requests on-site assistance and agrees in advance to pay additional fees for the provision of those on site services, the then current Local Matters then standard hourly rates of charge will apply. Obligations Of Customer
Help Desk Service. OSS shall provide a Help Desk for telephone-based customer service to RFCU members, for online banking (including interface to CheckFree xxxx payment) and related technical calls. The Help Desk staff at OSS will also assign all passwords and PIN numbers, distribute sign-up material and sign up all members onto the RFCU system. Members may contact OSS via e-mail, by postcards available in RFCU lobbies, optionally by direct dial, and by RFCU's PBX system. All user D's and passwords will be logged by OSS and usage and call tracking reports made available to RFCU staff. OSS will staff its help desk between 6:00 am and 12:00 midnight Pacific Time to handle all member and staff inquiries about the online banking system operations. Calls from members will be routed through RFCU's PBX telephone system, calls about account information will be handled by RFCU staff. Calls regarding operation and usage of the online banking and xxxx payment system will be handled by OSS help desk staff, or transferred directly to CheckFree's help desk staff RFCU members will be unaware of any transfers being made. A direct dial 800 number to OSS's help desk will also be provided, along with e-mail access.
Help Desk Service. Request Fulfillment Management Process Design.
