Hosted Services Availability Sample Clauses

Hosted Services Availability. Service Provider will use all reasonable efforts to reach the targeted Availability Rate (calculated as set out below) of 99.8% per calendar quarter for Production environments. The Availability Rate is calculated as a percentage of total hours of availability for such quarter, excluding periods that the Services are unavailable due to Excluded Events. For the purposes of this section “availability” shall mean the ability to access and use the Hosted Services. Ta = Number of hours service is unavailable per calendar quarter during Service Availability Hours Tq = Total number of service hours per calendar quarter during Service Availability Hours Availability Rate [%] = !( − × ' Availability Rate is calculated by taking the sum of the hours of availability during Service Availability Hours (including Out- of-Hours support if applicable) and dividing it by the Total number of Service Availability Hours (including Out-of-Hours support if applicable) for a given period. Periods of less than an hour are expressed as a decimal fraction of an hour. An “Excluded Event ” is one of the following events which results in services being unavailable: (a) network, Internet or telecommunications problems outside of Service Provider’s control; (b) failure of Customer’s hardware and/or software;
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Hosted Services Availability. 3.1 Gexcon will use commercially reasonable endeavours to ensure that the Hosted Services are Available on a continuing basis, except for any time during which planned maintenance (including planned maintenance carried out by any third-party hosting provider) is scheduled to occur.
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Hosted Services Availability. 4.1 The Supplier shall manage, operate and maintain the Software instance dedicated for the Customer on the IaaS for remote electronic access and use by Customer and its Authorised Users twenty-four (24) hours per day, seven (7) days per week every day of the year, save for:
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Hosted Services Availability. 2. The Provider shall ensure that the uptime for the Hosted Services is at least 99.5% during each calendar month.
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Hosted Services Availability. Service Provider will use all reasonable efforts to reach the targeted Availability Rate (calculated as set out below) of 99.5% per calendar month for Production environments. The Availability Rate is calculated as a percentage of total hours of availability for such month, excluding periods that the Services are unavailable due to Excluded Events. For the purposes of this section “availability” shall mean the ability to access and use the Hosted Services. Availability Rate is calculated by taking the sum of the hours of availability during Service Availability Hours (including Out- of-Hours support if applicable) and dividing it by the Total number of Service Availability Hours (including Out-of-Hours support if applicable) for a given period. Periods of less than an hour are expressed as a decimal fraction of an hour. Ta = Number of hours service is unavailable per calendar month during Service Availability Hours Tq = Total number of service hours per calendar month during Service Availability Hours Tq An “Excluded Event ” is one of the following events which results in services being unavailable: (a) network, Internet or telecommunications problems outside of Service Provider’s control; (b) failure of Customer’s hardware and/or software;
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Related to Hosted Services Availability

  • Services Availability 13.1 Pentana Solutions must provide the Services between 0900 hours and 1700 hours GMT, Monday to Friday.

  • Services Available To help resolve employment relationship problems, the Ministry of Business, Innovation and Employment provides: An Information Service

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Portion of Products/Services Available If only a portion of Products and/or Services is available for shipment or performance to meet the Delivery Date, Supplier shall promptly notify DXC and proceed unless otherwise directed by DXC. Supplier shall be responsible for any cost increase in the shipment of Products due to its failure to meet the Delivery Date and/or if such method does not comply with DXC’s shipping instructions.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

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