Hosted Services Availability Sample Clauses

Hosted Services Availability. Service Provider will use all reasonable efforts to reach the targeted Availability Rate (calculated as set out below) of 99.8% per calendar quarter for Production environments. The Availability Rate is calculated as a percentage of total hours of availability for such quarter, excluding periods that the Services are unavailable due to Excluded Events. For the purposes of this section “availability” shall mean the ability to access and use the Hosted Services. Ta = Number of hours service is unavailable per calendar quarter during Service Availability Hours Tq = Total number of service hours per calendar quarter during Service Availability Hours Availability Rate [%] = !( − × ' An “Excluded Event ” is one of the following events which results in services being unavailable: (a) network, Internet or telecommunications problems outside of Service Provider’s control; (b) failure of Customer’s hardware and/or software; (c) any scheduled, negotiated or emergency maintenance period; (d) problems with Customer’s networks, including LANS, WANS, connectivity to the Hosted Services or any failure of such networks to conform to any capacity requirements; (e) Scheduled and Mandatory Maintenance (as defined below); or (f) network intrusions, denial of service attacks to the extent that these have not been caused by Service Provider’s failure to implement technical and organisational measures against these risks in accordance with good industry practice, or any force majeure events; (g) service interruption linked to scheduled or unscheduled downtimes for Interbank Networks such as (this list is not exhaustive) BACS, SWIFT, SIC, euroSIC, SECOM, Telekurs; (h) service interruption linked to scheduled or unscheduled downtimes at the third party service providers (e.g. datacentres); (i) crisis events such as fire, flooding, pandemic as listed in the Business Continuity Plan; (j) Customer exceeds the authorised daily volume limits or the concurrent users limit, as defined in the Agreement. The Hosted Services are accessible 24*7*365 except for internal maintenance windows (Hosted Services maintenance) and external maintenance windows (Interbank Network maintenance).
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Hosted Services Availability. 3.1 Gexcon will use commercially reasonable endeavours to ensure that the Hosted Services are Available on a continuing basis, except for any time during which planned maintenance (including planned maintenance carried out by any third-party hosting provider) is scheduled to occur. 3.2 If an individual Hosted Service is not Available (as measured by Gexcon), the Customer shall be entitled to claim a reduction in the Fees for the Hosted Services (calculated on an individual Hosted Service basis) in accordance with the table below. Any claim for a reduction in Fees must be raised by the Customer to Gexcon in writing within 30 days of the end of the month to which the claim relates. Availability of the specific Hosted Service Reduction in the Monthly Fee for the impacted Hosted Service Available for more than 90% (inclusive) of the Service Hours No reduction Available for less than 90% but more than 80% (inclusive) of the Service Hours 25% of the Monthly Fees Available for less than 80% but more than 70% (inclusive) of the Service Hours 50% of the Monthly Fee Available for less than 70% of the Service Hours 100% reduction in the Monthly Fee And for the purposes of this paragraph 3 of this Schedule 3:
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Hosted Services Availability. The Provider shall ensure that the uptime for the Hosted Services is at least 99.5% during each calendar month.
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Hosted Services Availability. 4.1 The Supplier shall manage, operate and maintain the Software instance dedicated for the Customer on the IaaS for remote electronic access and use by Customer and its Authorised Users twenty-four (24) hours per day, seven (7) days per week every day of the year, save for: 4.1.1 scheduled outages of the Hosted Services which shall occur at times mutually agreed between Supplier and Customer (Scheduled Downtime); 4.1.2 circumstances beyond Supplier’s reasonable control, including Customer’s or any Authorised User’s misuse of the Hosted Services, or use of the Hosted Services other than in compliance with the express terms of this Agreement or the terms and conditions of the Hosted Service Provider; 4.1.3 any suspension or termination of Customer’s or any Authorised User’s access to or use of the Hosted Services as permitted in this Agreement; or 4.1.4 any suspension or termination imposed by the Hosted Service Provider. 4.2 The Hosted Services includes regular data backups in line with the Hosted Service Provider’s terms and conditions. Backup data is stored in a geo-replicated storage which maintains three copies of Customer Data across a local Hosted Service Provider data center. In the event of down-time, Customer Data can be restored to a copy from one-day prior. [Supplier’s sole liability in the event of any loss of, damage or corruption of Customer Data shall be to restore the Customer Data to the last good copy available of back-up data available to the Supplier.] Customer may at its option maintain regular data backups or redundant data archives. 4.3 Supplier shall use Reasonable Endeavours to: i) perform routine maintenance of the Hosted Services during Scheduled Downtime only; and ii) provide Customer with at least twenty-four (24) hours prior notice of all scheduled outages of the Hosted Services.
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Related to Hosted Services Availability

  • Services Available To help resolve employment relationship problems, the Ministry of Business, Innovation and Employment provides:

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Portion of Products/Services Available If only a portion of Products and/or Services is available for shipment or performance to meet the Delivery Date, Supplier shall promptly notify DXC and proceed unless otherwise directed by DXC. Supplier shall be responsible for any cost increase in the shipment of Products due to its failure to meet the Delivery Date and/or if such method does not comply with DXC’s shipping instructions.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Availability of Services CBT agrees not to discontinue or refuse to provide any service provided or required hereunder other than in accordance with the terms of this Agreement, or unless required by the Commission.

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