Support Services Scope. PowerSchool, or an entity under contract with and authorized by PowerSchool to provide Support Services, will provide Support Services for Licensed Product during the Support Term. The scope of Support Services shall be as follows:
Support Services Scope. 3.1. Support Services shall only be provided in respect of Errors which are raised via the Helpdesk in accordance with the terms of this Agreement (for the avoidance of doubt: (i) onsite support; (ii) custom development (iii) training; and (iv) Consultancy Services are not included within the scope of the Support Services).
Support Services Scope. 3.1 You are entitled to receive the following technical Support Services for all technical issues relating to the Software:
Support Services Scope. For the duration of this Agreement, the Customer may open an unlimited number of support tickets free of charge, exclusively for questions regarding Bugs (see 4.1 Bug Fixing Service) or guidance with respect to the use of the standard features of the Software. Other assistance requests, such as questions related to development or customizations may be covered through the purchase of a separate service agreement. In case it’s not clear if a request is covered by this Agreement, the decision is at the discretion of ReoSuite. Availability Tickets can be submitted via the phone numbers listed on XxxXxxxx.xxx/#xxxxxxx, or when working with a ReoSuite Partner, the channel provided by the partner, subject to local opening hours.
Support Services Scope. Good-Lite, or an entity under contract with and authorized by Good-Lite to provide Support Services, will provide Support Services for Licensed Product and Subscription Services during the Support Term. The scope of Support Services will be as follows:
Support Services Scope. The provision of Support Services does not extend, modify, or enhance the limited warranty (if any) for the LANDesk Products. Support Services do not include any type of application assistance for Authorized User’s unique application requirements. LANDesk does not represent, warrant or guarantee that any of the Support Services provided hereunder will correct or resolve any Error within any specific time period.
